I've been donating plasma for a while here. It's a relatively easy way to earn a few extra dollars…read more The wait times vary which is probably the biggest downside. Sometimes you are in and out, other times it takes an hour to just get seated. I've yet to find a slow time so I just mentally prepare each time to be there for a while. The staff is always friendly and there to answer questions. I think that the nicer you are, the nicer they are. Basic customer service stuff! The process itself is pretty simple. I like to use the time I'm donating to catch up on shows that my toddler won't let me watch when I'm home! If someone is looking to make some extra money, meets the qualifications, and have patience for a potentially long wait, this is for you!

I had to stop going here because something isn't right. I get here early and wait for over an hour…read morein line because only one nurse is there to check everyone's b/p etc. It was good while it lasted!

Always a delightful place for donation center. All employees are well trained $ caring. They talk…read moreto you & always make you laugh. Treat you as part of your team. Highly recommend them !!!

Absolutely professional very friendly I've donated plasma for over 20 year's in San Diego and not…read moreonly do they pay better but they are more friendlier but also more professional keep up the awesome work csl

From the owner: CSL plasma Inc. is one of the world's largest collectors of human plasma. As a leader in plasma…read morecollection, CSL Plasma is committed to excellence and innovation in everything we do. Our work helps to ensure that tens of thousands of people are able to live normal, healthy lives. We are committed to our work because lives depend on us. Our U.S. plasma collection centers, which are located throughout the United States, are committed to the highest standards of quality and Safety. Plasma is the essential ingredient for products crucial to treating patients suffering from a host of life-threatening conditions and bleeding disorders. Give a valuable gift to those who require plasma-derived therapies to live healthier lives.

I have been donating blood here for years back when they were still called Unyts. I normally donate…read moreat the collection location in Tonawanda. My experiences there have always been great. They are very friendly and competent. Going back about 50 years I used to donate to the Red Cross. Red Cross does wonderful things for people in need but I found out that they were charging local hospitals an exorbitant amount for blood. That is why local hospitals approached Unyts which had been an organ donor organization to start collecting blood for them. So all the blood collected by Unyts goes to local hospitals. The Red cross sends much if not all of what they collect to other areas so they can get a good price for the blood.

All the staff at this location is so friendly and still professional. We donate every 8 weeks and…read morehave come to know them all. The location is easy to find and has plenty of parking. The interior is newly renovated, clean and neat. Don't be afraid to donate, it only takes about 30 minutes total of your time and all the blood remains local. They even notify you when your blood is used. It's a good feeling to know you might just have saved a life!

Excellent place Yaya The phlebotomist has excellent…read moretechnique.... She is very pleasant, has great energy and I didn't even feel the needle go in my arm when she's stuck me..... It's people like her that make me want to come back.....

Serious Safety Concerns and Management Negligence I am…read morewriting this as a long-term, frequent donor (6+ months) to warn others about the declining safety standards and unprofessional conduct at this Octapharma location. During a recent donation, a specific technician's negligence (Ashley) caused a significant blood spill across my arm and the donor bed. Rather than following OSHA bloodborne pathogen protocols or prioritizing donor safety, the technician instructed me to "stay where I was" and remain in the spreading blood. When I expressed concern, her response was a dismissive "it happens," showing a complete lack of accountability for a serious medical error. Due to this technician's repeated passive-aggressive behavior and this specific safety incident, I requested to be serviced by a different staff member during my next visit--a standard right for any patient or donor in a medical setting. Instead of addressing the safety history, the Assistant Manager gave me an ultimatum: submit to this specific technician's care or face a permanent deferral. This was at the behest of the Center Manager (Roxanne), who was not present that day. I have observed a pattern where team members are defended by the managers regardless of the accuracy of their actions or the validity of a concern. This hinders the team's growth by removing the necessary feedback loop required for professional development and accountability. When I stood on principle and requested to speak with the Center Manager to report the prior safety violation, the Assistant Manager refused to escalate the issue and instead called the police to remove me--despite my remaining calm and simply requesting to speak with a supervisor regarding the safety violation. This resulted in a permanent deferral. It is clear that this center prioritizes protecting negligent staff over donor safety and professional ethics. If you value your health and want to be treated with basic dignity, I recommend finding a center that takes biohazard protocols and donor boundaries seriously.

I have always liked the staff here at Quest and have received quality personal care. They never…read moreseem to rush and always make you feel comfortable. I wish I could say the same for their web site and scheduling. There is no way to talk to a person over the phone. My GPS seemed to be registering the location incorrectly and I tried to call to let them know I would be late. When I arrived and was checking in, the automated system wanted me to reschedule. Fortunately, their staffing is so wonderful! A lovely lady managed to fit me in her schedule immediately.

Destiny saved me today, thank you so much. Respectful and understanding staff got me in and out…read morewithout an appointment.

Had outpatient surgery in April 2026. It was definitely not something I was looking forward to for…read moreobvious reasons, but everyone that works there was very helpful and kind. I would go there again if I ever needed surgery.

Nobody wants to spend the morning at the ER but if that's your fate, then I would make it Buffalo…read moreMercy Hospital on Abbott Rd. Visitors who are registered at the ED are eligible for complimentary valet service. All others can partake of this service for a $10 fee. A great convenience for sure! With so many pop-up walk-in clinics around, I still prefer the hospital ED because they have an in-house lab. We found the facility to be very clean and the staff so pleasant. We're blessed to have this organization in our local area.

This Quest location is quick and convenient. It's located at the corner of Sheridan Dr and…read moreMillersport Highway. There is parking right in front of the door. If you make an appointment online, you are usually seen at the time you requested. The technicians are good at finding a vein and getting the required samples as ordered by your hea

Always busy. But the workers are very nice and do a great job drawing my blood. Usually at other…read moreplaces I get stuck multiple times before they find the butterfly. They remind people to sign in and sometimes people don't do it and sit there then complain that I'm going before them even tho I signed in when I got there. I mean you can put a sign in their face and they still won't follow directions.