the associates know exactly what they are doing, I have been donating here for 2 yrs and have had…read moregreat customer service. They are busy and busier at peak time but are efficient and get the lines knocked down

I have never written a bad review before but the staff are the most disrespectful people I have…read moreever met. They talked down to me like I was a child and did not even respect me as a person. When I said I felt disrespected by how they (The 1 nurse they have and some other woman) were talking to me, they resorted to personal attacks. In what way is that professional?!? I will be finding another donation center that does not treat me like a piece of trash. I am extremely disappointed.

I have been coming to this facility for over two years now and I have never had a problem with the…read morestaff or anyone not knowing what they're doing. They are friendly and very quick at what they do unless they are short staffed. I would definitely recommend this place to others!

I'm a 64-year-old woman and a God-fearing woman, but I was verbally attacked and assaulted by your…read moresecurity officer at the Octapharma plasma and Akron, Ohio and the staff there did not do anything

MORTIFIED! That's what many people would be when publicly disclosing that they donated plasma for…read moremoney. I'm not those people. The process was pretty easy. Show up with a social security card, I.D., and proof of residence, answer some questions, watch a few videos, get your weight & blood pressure checked & you're in. The paperwork & videos are for first timers only & take about an hour. The plasma collection itself takes roughly another hour. Here's the process. You're seated in an upholstered reclining thing and a friendly phlebotomist inserts a port into your arm. The machine separates the plasma from the rest of your blood and gives you the balance back. The port isn't really painful, but it is a little uncomfortable. I was paid $100 for my time & plasma, which is well more than I make per hour at my job. This is an introductory rate, however, and the typical donation probably earns far less. How much less you ask? I don't know because the CSL website makes no mention of the typical rate. Closely guarded secret? Annoying. Afterwards: I didn't feel great. I was tired and hungry with a slight headache. Hangover isn't the right word for the symptoms, but it is def in the hangover family. No matter, a two hour nap took care of 90% of the feeling and I was 100% myself the next day. This is NOT something I'd recommend doing before work or on a day where you have important things to accomplish. Also, get there early and beat the rush. Unsurprisingly, regular plasma donors are NOT generally early risers. I'm going to do this again, as my next donation will also net me 100 clams for an hour sitting in a chair. After that, we'll see how far the compensation is reduced before I decide to return.

These people will find or create any reason to not pay you or do their job. Absolute waste of 2…read morehours only to be deferred for "wheezing". Everything else came back perfect. These people will use the most arbitrary excuses to simply not do their job.

The people here do not care that you are donating your valuable time to come save lives. They…read morecouldn't care less. Go to a local donation drive somewhere. They are often more friendly and thankful for your sacrifice and time that you are willing to give up to people in need. Twice I have gone here and the staff is completely uninterested in taking my donation. The last few times they have claimed my veins are not good enough. I am a healthy 19 year old male with fantastic popping veins, but they use this as an excuse to not do the work for my donation. Do not come here and save your time because the workers do not care.

Always courteous and helpful. Some of the best phlebotomists around! Been donating here for over…read more20 years

I believe this is my 17th donation, and I've had nothing but great experiences here. The staff is…read moreincredibly friendly, and they've always gotten the needle in on the first try never had to be repoked. You earn $50 for your first visit of the week and $65 for your second visit during the same week. The whole process is simple and smooth, and I've never had any issues.

my sister and I have been going for a little over 6 months now and we love it! the staff are so fun…read moreand friendly. they make you feel welcomed and comfortable while donating. they you what you need such as saline, extra bandages, or a little ball to squeeze.

I went for several months a while back and I started back up again recently. I always referred…read moreeveryone I knew. I've always been treated very well and I greatly appreciate that. I'm having trouble getting conclusive bloodwork back this time but I'm waiting patiently to be able to return.Thank you to all of your staff!

I went to the Austintown location to switch from another plasma center. I donate twice every week…read more There is an ad on their site saying they pay 100-125 for the first 8 donations. They rudely let me know that was last month. I probably would have stayed but especially the male didnt want to be bothered. I consider myself their customer and should have been treated accordingly. Just not a very welcoming place!

This location is the best place to donate blood/platelets/plasma in Cleveland! I've been coming to…read morethis location exclusively for over two years now to donate blood every 2 months and donate platelets about every 3 months on average. The staff is top-tier, the snacks are abundant and varied (I stock up and fill my purse!), there is plenty of seating, comfy chairs, and of course, every platelet chair is hooked up so you can watch Netflix while you sit still and help save lives! Before I had to switch jobs last November and now no longer work in a hybrid role, I was here at least once a month. The staff all know me by name and after coming back after a 6 month absence, I was welcomed back with open arms!! Love it here!

I am AB Positive so I regularly donate at the Red Cross Warzel Center. Located on the near East…read moreside of Cleveland they do a fantastic job of making the donation process as easy as possible. You can find the donation times online for blood, platelets and plasma. Once you are signed up they will send you reminders and the day of the donation you can do the Rapid Pass to save you time when you come in. Located on Euclid Ave. you get buzzed into the parking area, sign in to the building and then go to the donation area. The check in process is well run and efficient. Since they limit the number of appointments at a time there is no waiting around like you may encounter at some of the blood drives. The plasma donation works by taking your whole blood and then returning the platelets to you, so it takes about 1 hour from start to finish. The staff is incredibly friendly and professional. They take very good care of you and make sure that you are OK throughout the whole process. After you finish there is a nicely stocked snack area to get some sweets and beverages. Red Cross also offers some bonuses such as T-shirts, hats and gift cards at various times during the year. If you are looking for a great way to help others consider making regular Red Cross Blood, Platelets or Plasma donations. It is a great way to give of yourself.

First, Ciera is the Best ! Followed by Becka. My complaint,…read morestanding in line waiting for a bed for 15-20 minutes when there are empty beds we could be sitting in. Sometimes we are not unhooked in the order that we completed. We were told the machines show when each person completed the donation. ALSO - wish the website showed how many people are scheduled for each hour. Tired of going in to find a dozen people in pretest line; if I had know that would change my time.

I drove an hour from Cleveland after work because I saw an ad online. They don't take walk ins even…read morethough online it says they do. First time donors at this location can take up to 3 hours, registration has to be done online. And unfortunately because of the business of this location no one was able to answer the phone to tell me any of this before I got here. Super disappointed and frustrated. If I could afford to waste this much gas on a trip, I wouldn't need to donate plasma. Please update your systems to clearly reflect all pertinent information online. Instead of predatory marketing to get people in the door, that's how you end up with bad reviews (like this one)