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    CSI Custom Security Integrated

    3.4 (5 reviews)
    Open 9:00 am - 5:00 pm

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    10 months ago

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    5 years ago

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    Equi-Cam

    Equi-Cam

    (1 review)

    WARNING!!!! Be careful - what they don't tell you - they add the drive-time into the labor hours…read moreat full price. They charge $130/hr labor. And they also charge you $130/hr to drive to your location. The original estimate simply said: 11 hours labor. That was it. 'Labor Residential Camera 1 Technician'. He was here for only 8, but I was billed for the full 11 hours. When I called and said there was a mistake, I was told that the extra 4 hours was drive-time. I would never have agreed to that if I knew that upfront! $520 just to get here??? They said that was normal for them, even on service calls (despite my asking and verifying that I was within their service area). So that is immediately $520 right off the top for every service call to fix equipment that they installed. Even asking them to come up with a more reasonable travel fee was denied. Didn't care that I was unhappy. They got my money so why should they? So basically, the warranty is useless because I'll have to pay $520 dollars for any service call for any warranty work. What a rip-off...and the more I think about it, the more I realize...what a scam also. So go ahead and use them if you like paying $130/hr for their tech to sit in the a/c truck and listen to tunes before he even starts any work on your system.

    From the owner: Equi-Cam Provides Surveillance Solutions for Equestrian Facilities Large and Small, Gated…read moreEntrances, Barns, Stalls, Arenas, Trailers, Remote Locations, Residential and Commercial. Serving all of Texas.

    Central Security

    Central Security

    (3 reviews)

    Central Security Roy is such a nice person…read more He takes time to explain all your options and does not try to upsell you. He treats you more than just a customer but more like a neighbor and friend. I installed a basic system, and it meets my current needs. Roy explained things I might want to consider in the future, but never tried scare tactics to get me into upgrading. I know that in the future I will add some of the bells and whistles as my needs change. The service is great. It is so simple to use the easy-to-understand touch pad or your cell. It is cost effective, and the monitoring is GREAT. We had wind open a door and Sheriff and local Security were here within minutes. From time to time I forget that the system is on and do something stupid. They call immediately to see if I am OK and then require all passwords before closing the ticket. They do this not being annoyed for what I did, but with complete friendly understanding that S**T happens.

    I am so pleased with Central Security. I was a customer in the Austin area and when I moved I…read morecalled to cancel my service as well as to inquire about the possibility of transferring my service to Ft Worth. I was so impressed when I was encouraged to take the cell box so that I could save myself the $100 charge! She even told me how to unscrew it! Once I got to Ft. Worth, I called Roy and he has been really helpful and easy to work with! He worked hard to give me the level of security services that I wanted without any pushy up sale. I'm so impressed with the alarm app and its capabilities and I think that the price is better than any comparable service. I plan to add additional smart home and security features in the future and I'm appreciative that Roy has been very informative while also not pressuring me to buy anything. I highly recommend this company!

    CSI Custom Security Integrated - securitysystems - Updated May 2026

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