On August 2, 2025, I placed an order with a company called Barislend. Immediately after completing the transaction, I attempted to cancel the order by phone. I called three separate times, but each experience was equally frustrating and unproductive.
Every time I reached a representative, the line was full of static and extremely difficult to hear. None of the representatives were able to locate my order number. While on hold, my queue position behaved erratically--instead of progressing, it moved backward. I went from being caller #23, to #20, then #16, to #8, only to jump back to #33. This sequence is not only illogical, but appears to be a deceptive tactic to discourage cancellations.
When I finally got through to a representative, the call quality was so poor that I couldn't understand them, and I was ultimately disconnected--again. This experience has left me feeling misled and concerned that Barislend is intentionally making it difficult to cancel orders or receive customer support.
I am submitting this complaint in the hopes that BBB will look into Barislend's customer service practices, particularly as they relate to transparency, accessibility, and fair treatment of consumers. I am requesting that the company promptly cancel my order and issue confirmation in writing. read more