Two huge thumbs down to CSA tax service in massapequa. I am appalled at the way I was treated by someone who has been doing my taxes for years now. I mailed in my paper work in late march early April to the office due to the quarantine. I called and called just trying to get confirmation they revived my paperwork. Finally I was answered they did receive the paperwork and were working on it. Then I kept calling to find out if the paperwork was due and filed. Called something like 14 times being told excuse after excuse as to why he wasn't calling me back or responding at all and then finally spoke to him last week. he said he would have it done by last Friday to call Friday and he would have it done for me. Mind you they are closed on Fridays so I call again yesterday. Speak to the secretary and miracle of miracles the paperwork is done filed and I can pick up the next day (Today) I go to pick up my completed paperwork and he hands me my original envelope and says he can't deal anymore go get it done somehwere else. He says his wife died in October (which I am very sorry for and would have understood if I had been told this earlier) and that because of being quarantined he has not done it
when I said then why did you lie to me and say it was done to come in an pick t up after 11 he says because I thought I would have it done and tells me take it and go get it done somewhere else with now less then two weeks to find another accountant and do my taxes. Totally unacceptable and unprofessional I will certainly never use them again and I hope no one else here does either read more