I already had interactions with Rick, from work done at his home, and from other jobs he had done…read morein the Keys. Late last year, we had to call him, to address a pesky roof leak in flashing work. His supervisor, Ozzie, came right out, and the repair got done in the days that followed. So when we became obligated to replace the whole roof--our home insurance company cancelled our policy, because our roof was "in disrepair," their words, not mine--I called Rick back for an estimate. Out of four companies I called, only 2 sent an estimator out. Ozzie was there the day after I called, and the others--well, that required calling them back to get on the schedule. Two out of the four never called me back: they don't take new customers seriously, I suppose.
Lindholm came in with a good quote, and it included the cost of permitting; competitor's quote did not. Moreover, in reference to promptness: if I have to call YOU, the boss, to get you to come out, that doesn't build confidence for future dealings.
The scheduled week came, and the workers were there for two days. I was amazed at how hard they worked--it was 90 degrees and sticky, with little or no breeze. The job was completed a day ahead of schedule, and the inspector completed his task, finalizing the work. No hidden details, issues, or messes to clean up! Maybe this is routine for most contractors, but this is the Florida Keys--where services are often late or no-show, and with no consideration.
All in all, a great experience. Rick, you and your staff are to be commended for your professionalism and expertise. I was an AC and heating contractor for 30 years, so that makes me a picky customer. I didn't have to be picky. Not once! The roof got its test yesterday, and during a violent thunderstorm, noise from water pelting down was nearly nonexistent.
Thank you, Lindholm Construction---you rock!
