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Crystal Springs Water

1.4 (14 reviews)
Closed • 8:00 am - 9:00 pm

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Services - Crystal Springs Water

Water delivery

Water purification system cleaning and maintenance

Water purification system installation

2 More Services

Water purification system repair

Salt delivery

Crystal Springs Water Photos

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Recommended Reviews - Crystal Springs Water

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1 year ago

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Cara K.

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4 months ago

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Debra H.

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11 months ago

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1 year ago

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Cara K.

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10 months ago

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Debra H.

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11 months ago

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1 year ago

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Cara K.

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1 year ago

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Cara K.

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10 months ago

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Debra H.

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2 years ago

Could not start service because customer service has not responded to email or phone calls.

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Cara K.

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3 years ago

I am a customer for over a year - terrible service. switching now. they never follow up, mess up the orders. Over and out

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Rebecca M.

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2 years ago

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5 years ago

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4 years ago

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Samantha J.

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Ask the Community - Crystal Springs Water

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ReadyRefresh - ReadyRefresh

ReadyRefresh

(34 reviews)

I have been with Ready Refresh (now Primo) going on 3 years. I have had both good and bad…read moreexperiences with the company and products. I get delivery to my home and also helped set up delivery to the company I work for... The good.., Drivers are friendly and do a great job. They are working hard delivering often heavy cases of liquid products and 5 gallon containers of water directly to my door. This can definitely be a tough job especially in the middle of the hot Atlanta summer. I do my orders and pay online so very easy to add extra product or skip a delivery when needed. The bad.... missed deliveries. Product shortages, The other three is when I place an order I get called by customer service to "verify" my order by in reality they call and attempt to upsell me to add more products. It's only me and my wife. I order what I need and keep a couple bottles of water as back up. I don't need calls from anyone with pressure tactics to upsell me. Primo needs to get their purchase department straight so they can provide products and keep delivering on time. I also think they struggle with staffing. It's a tough job and they likely don't have enough staff or have a high turnover rate

April 30th I received notification that my water was delivered, but it was not there. It was…read moredelivered to somewhere not even close to me. I called customer service, they apologized and offered my another 3 gallon jug for my inconvenience. I got notifications on May 8 that my (2) 3 gallon jugs were delivered But once again they were not at my house. I went online and once again the delivery picture shows a house that was not mine. My instructions even state that I have a yellow front door and now twice my deliveries were sent to different homes that clearly did NOT have a yellow door. I called customer service again and a delivery was then set to arrive May 9. I asked for the driver to text me a picture of the house to make sure they finally had it right. I got the call and sure enough they were there. WooHoo or so I thought. Nope, the driver was given (3) 5 gallon jugs! The whole reason I went with this company is because of the 3 gallon jugs! I broke my elbow and can not lift a 5 gallon. I can't lift a 3 gallon either but at least it's lighter so that I can ask my neighbor to do it for me. Sidarius, the driver felt so bad hearing all the screw ups that he said he would call the warehouse and try to get someone to come back and if not he would do it himself. Later that day, there's Sidarius with my water!!! He is an angel and in my opinion the only good thing about this company

EcoWater of Atlanta

EcoWater of Atlanta

(13 reviews)

Absolute rip-off -- Costco connection is misleading. Stay far away…read more This is one of the worst purchases we have ever made. We went with this company only because they are connected with Costco, assuming that meant quality, transparency, and accountability. That assumption was completely wrong. We paid $8,500 for a water softener and RO system, and from day one it has been problem after problem. The system never alerted us about salt refills, and no one clearly explained this to us. As a result, the unit ran without salt for many months, which is extremely alarming and potentially damaging to plumbing, appliances, and water quality. This is not a small oversight -- it is a serious failure for a system at this price point. After installation, the company dramatically increased the price of RO filters, effectively trapping us into sky-high ongoing costs. Once the system is installed, you realize it is a never-ending money pit. You are locked in, with no reasonable alternatives, and the expenses keep adding up. The sales process is polished and convincing, but after the check is cashed, support and transparency disappear. The Costco association gives a false sense of security. Do not assume Costco's name means protection here -- it does not. If you are considering this system, please do yourself a favor and walk away. There are far better, more honest, and more affordable options available. This was a huge financial regret, and I strongly advise anyone reading this to stay as far away as possible.

EcoWater installed and serviced my water filter system a few years ago when we rebuilt the kitchen…read more When it came time to replace the filters the service agent came to the house, did the work, and then demonstrated how to install new filters when needed ourselves to save the expense of a service call. After several months the filters needed replacement and the office advised that those filters had been recalled by the manufacturer and sent us a new set at no cost. After we had some issues with getting the system to work properly the agent in the office walked us through the installation and provided more detailed instructions. He followed up twice to be sure the new filters were working properly to our satisfaction. Customer service is among the best we have ever seen and we do not hesitate to recommend them for any and all service work and/or installation of a water filtration system. Look no further than EcoWater for this kind of project.

Crystal Springs Water - waterdelivery - Updated May 2026

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