I have had Crystal Springs deliver water to my office for over 10 years. I have tried to get someone on the phone for the last two days. I cannot continue to hold. I'm not sure what has happened to this company but I will be looking for a new water distributor. Their customer service is ridiculous! I've also sent three emails with no answers!! read more

Waited all day for a large order of 200 gallons of water and a cooler. No calls. No answers. 45 minutes on hold to find out they had rescheduled me without bothering to let me know. Spoke to a manager who said she would call me back. Crickets. Not bothering with this anymore. I would recommend buying a cooler and picking up water on your own. I had this service for 5 years in Nevada and it was awesome. Apparently they don't know what they're doing down here in the south. Pathetic. read more

Finally broke down and cancelled the service. We have not received a drop of water since JUNE!! It is now September. I called to cancel and they promised the world except, consistent, dependable service. This is a business account, big office... guess they are not concerned with customer service or satisfaction. Would not recommend this company to anyone... read more

I have been a customer for a year plus now. deliceries are typically delayed or changed without notice. sometimes deliveries don't happen at all. last week I got email saying they had delivered three bottles of water when they actually had not. then they charged my credit card $232.00 and I've got no water. next delivery is scheduled for end of September but I won't have enough water to last till then. I cannot get anyone on phone. I cannot get an answer to an email and they simply seem to not give a care about customers. I'm disgusted trying to work with a company which clearly doesn't need or want business and has zero customer service. read more

My water delivery was scheduled to arrive on 7/20. I haven't received my water in over a week.Ive spent hours on hold trying to reach customer service. I have sent numerous emails with no response. Every time I call customer service they are unable to resolve my issue. I have also tried reaching out to the delivery man. I have been assured that the route manager would give me a call- yet Ive still not received a call. This is horrible customer service. There are obviously several gaps in their process because all anyone can tell me is "It will be there tomorrow, the trucks have already gone out for today. There's nothing I can do." read more

awful! i just signed up a month ago, have only had one delivery a month ago...since then, no water, deliveries keep getting pushed out. I've called multiple times with no resolve. i will switch my service TODAY once i get my final delivery. BS. read more

Ordered service and already got delayed with no notification through email or phone. We just moved here and was expecting the delivery as we were just buying cases of water bottles. I am now having to run to the store again to buy more cases of water because of the delay. Will be canceling and getting water delivery elsewhere. read more

STAY AWAY. You will NEVER get them on the phone, nor do they reply to emails. I have continued to receive bills for the water cooler rentals, yet it is impossible to speak to anyone to schedule them to be picked up. I started using a much better company months ago and am still storing AND PAYING FOR THE RENTALS of their equipment. I have been on hold for over an hour at least 10 times!! It's embarrassing. I'm at the point where I will load this up and dump it at their front door. Seriously- does anyone even work here?!! read more

Do NOT use this company! I just started two accounts and have had nothing but issues. Plus you cant get anyone to call you back about your issues. The only people you actually talk to are very un helpful. I have made 6 phone calls and still have yet to get anything fixed. read more

I really like the product but I've had nothing but one mistake after another, after another, after another. Their lines of communication is badly broken. read more