It's sad that they will cut your water off over $24. Times are hard! People are struggling. But for…read moreme to get the payment covered while the technician was on site and still get my water cut off of ridiculous. Unfortunately this company is my only option. Otherwise I would absolutely take my business elsewhere!

Will randomly close your account and turn your water off due to an error on their end. Will not…read moreturn it on unless you agree to pay backpack which you shouldn't have to. It's not the customers fault that the water company doesn't know how to do their job.

Great service, friendly and quick. Initially missed the appointment window but showed up anyway…read morelater. Fixed my issue and was very good communicating the issues, the fix, and the warranty.

I have been going around and around with this company. I had a new hvac system installed which is…read morea large amount of money. I was shown a place that I agreed to a hole being cut through my brick in the front of my house which was not in anyone's sight line to a PVC pipe just sticking out near my front door. The hvac supervisor was made aware of my issue the day of installation and I was told he would contact me. Guess what.... that has never happened to busy to reach out to a very unsatisfied customer. When I call their customer service everyone seems so helpful but all they do is listen with no action. I would not recommend and am very disappointed, to spend that much money and hate what they did to my house is very upsetting and the company sure doesn't seem to care that they have a unhappy customer!!

The problem has been corrected, and I am now showing an increase in my Comfy Club Membership to…read moreinclude the extended warranty. Thank you.

Five minutes work to unplug a drain. $630 dollars. It won't happen again…read more Go somewhere else, he was there and I needed to get it unplugged. Never again will I use them.

I would highly recommend Jacobs Ladder for your roofing needs…read more Hugh Johnson, the owner, is the ultimate professional and was so helpful in helping me understand the roofing and pricing process. I was also looking to replace gutters, and he advised me that all of the gutters did not need replacing, which of course saved me money. All the other contractors, just quoted me a full set of gutters. His work crew was awesome. They came on time, worked all day (finished in one day) and totally cleaned up the mess at the end of the day. I was also very pleased with his pricing. All in all, a great company!

Three weeks ago Jacob's Ladder came to my property for an estimate. I explained that getting the…read moreestimate was time sensitive, and the reasons thereof. They said they would not be able to start the project for about 3 months and I said that would be perfect timing; I only needed an estimate within a week. I told them I would be cancelling my original estimate since they came over so quickly, so I would really need their estimate. I have called them over half a dozen times and left messages with no response. Since there have been issues with phone service for the past 3 weeks, understandably there was a good possibility that they never even received my messages. Today, three weeks later, I again called the main number and texted the man who did the estimate. When I still received no answer, I called their emergency line explaining that although this is not an emergency, I thought that maybe they did not receive my previous messages and could she please relay the message. I went so far as to say that I know this is not an emergency as I am a RN and it's not life or death, but again, no one has returned a call or message in 3 weeks so perhaps they did not receive my previous messages. That said, I received a very nasty text from them saying that it was very offensive to them to inquire on their "emergency line" (the only line where someone answers the phone) that I expect a phone call back after 3 weeks of them doing the initial estimate and how "Christian" they are! So let me respond from the Bible, Proverbs 15:1: "A soft answer turns away wrath, but a harsh word stirs up anger." Christian IS as Christian DOES. I would not recommend this company.

Poor communication, over-promising and not following through with work and remediation. Everyone…read morewas polite but they straight up lied about the work they could/would do. Had a pipe freeze and burst in our basement and came home from work to find water pouring out the wall. Called them in a panic and the dispatcher helped me get the water shut off in the house. They got a plumber out about 45 minutes later who fixed the pipe and got the water back on (for $400+ out of my pocket) and told me that they would take care of fixing the wall and all the remediation for the water on the floor. The remediation guy showed up later that night but told me he couldn't start working until the next day because his partner had decided to go hunting and had to clean up a deer carcass. They came back the next day and got all the water removed and determined we did not need to tear up the floor. A week goes by and we still have a massive hole in our wall. The dry wall guy comes a week later and tells us he can't/wont replace the insulation after we were told multiple times they would. He patches up the wall, doing a very mediocre job, there is still a small hole in the wall, leaves without saying anything to us, we expect him to return today and upon calling them they tell us the job is done and that we need someone else to finish it. This is after being told, by multiple people, multiple times that they would return the room to the condition it was before the incident. Wish I had gone with someone else, would not recommend.

Really appreciate Roto-Rooter and especially Jeff Johnson!! He was personable, on time, and very…read moreknowledgeable!!. Thanks, Jeff!

Meredith and his company did a great job helping us remediate mold after our new rental flooded. He…read morecommunicates well, thoroughly investigated what was happening and spent several days cleaning and drying the basement. He also adjusted our bill when he realized he'd overcharged. I will definitely use this company again if we have any other issues with mold or water damage.

From the owner: Available for 24/7 Emergency services in Lexington, Louisville, Southern Indiana and Northern KY…read more Our team of experts specializes in Water Mitigation and Mold Remediation services. Many building materials such as cabinetry, flooring and molding "may" be salvaged providing we can respond within 24hrs after the water event. Our "Applied Structural Drying" techniques are some of our tactical strong suits. Let us assist you in saving your business / home. Call now for a free estimate!

I purchased a house in July of 2020. It was supposed to be brought up to code... What ever that…read morereally means remains a mystery. My very first night as I washed the laundry I brought with me (grateful to have an in house laundry room) as the water drained the toilet and bathtub gurgled up water. I called the contractor immediately and was told "Welcome to homeownership!" I was livid! They sent out maintenance type men and a rotor type company to no resolution. No actual plumber has been sent still. The toilet gurgles on! Then a month after I moved in I woke to the sound of rushing water. It was coming from inside the wall behind to bathtub. I shut the water off at the "on demand hot water heater" and called the contractor again. He sent a nice guy who cut a hole in the wall to find a pipe connector had slipped off. He repaired it and fixed the drywall but left it unpainted. Still trying to be grateful I have a place to live with my cat and dog. The crawlspace got a lot if the money allotted for this property due to flooding. Heavy plastic liners and vent fans were installed along with a fancy door to access the space. The fans run constantly proving water is ever present. Another expensive repair was to the outside storage building getting a new roof, shingles and gutters on to flood everyone it rains heavily! I can't store a thing it it except the lawn mover! The ODHWH mentioned already takes 7, yes, SEVEN minutes of running water to get it hot ! I cringe at the wasted water! Recently I had pneumonia. Because I feel so much better when I am away from the house my doctor suggested we test for mold. All the rooms have BLACK MOLD! (Aspergillus Niger) Please understand I am disabled by multiple musculoskeletal, connective tissue syndromes caused by both autoimmune and genetic origins. I have take two injections a month to keep my immune system in check. Now what do I do about this mold problem?!

Was very pleased with their work. Showed up on time, did quality work, and cleaned up at the end…read moreof the day. Paul and his crew were very courteous and did an excellent job. Have no problem recommending their services.

From the owner: New Life DKI is a full service Restoration and Mitigation Contractor specializing in mold…read moreremediation, fire/smoke/water/wind damage. We are a franchise of Disaster Kleenup International. We restore your property to new life.

I am seeking the prompt, satisfactory completion of the remaining tree services agreed upon in the…read moreformal and verbal contract. 2. Work began with the removal of one tree, but dead limbs on two oak trees remained unfinished. 3. Project Manager Jose Albarran assured me, "When we take care of a tree, we take care of the whole tree." However, neither he nor the owner returned to complete the remaining tasks. The work left a significant mess, consuming the entire day for cleanup. Additionally, their equipment caused damage to the neighbors' yard that needed to be addressed. 5. Mr. Albarran mentioned they took on two additional jobs that day, promising to return to finish the work on the oak trees. 6. After about a month without any communication from the company, I filed a BBB review. 7. After filing the BBB review, Mr. Albarran informed me that they decided not to return to complete the job due to the review. According to state consumer-protection statutes, I have the right to services rendered as contracted. This includes the expectation that all services will be completed as agreed at the time of contracting. Citing this regulation should expedite the resolution of my complaint with Lumbee Tree Care LLC.

I have used Lumber Tree Service on three occasions for the removal of large yard trees, and I have…read morebeen very pleased with the service provided and highly recommend.