Crumbl - Oxford

8 months ago

This was a visit in February 2026. This was my first (of 2 in 12 hours) visit to a Crumbl. The establishment is clean upon entering. The staff is young, but attentive. The cookies are great! Maybe next visit to a crumbl I'll get pictures. read more

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Alex S.

❤️ Your support means the world to us!

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Courtney M.

515

307

545

2 years ago

Crumbl is cool. The flavors change weekly so the good news is if the flavors aren't that great this week, there are new options next week. I'm still not completely sold on the chilled cookies. Otherwise they get some really good flavors every now and then! Seems like they're also transitioning just from cookies to desserts because they'll often have pies or cakes. The cookies are pricey. I like the mini cookie option so that I can try different flavors without breaking calorie (or money) bank. Service at this location could be better. I walked in and wasn't really sure how it worked. I was there for a while without a greeting. I finally just started messing with the tablet to figure it out. A group came in behind me. The guy at the front counter making cookies barely mumbled "welcome." Doubt if they even heard it. Maybe he was having a bad day. I've been to other locations sense and had a much better experience. read more

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Alex S.

Thanks for your honest feedback! We’re really sorry to hear that the…

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Brittney C.

307

2 years ago

Customer service is always splendid and amazing. Desserts are cooked to perfection and store is always clean.

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Kristie L.

1 year ago

The service here is absolutely HORRIBLE! They don't even look at you , much less speak or say thank you . I would hate for the manager to actually speak or say Hi to anyone . Worst customer service ever. read more

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Alison S.

2 years ago

Cookies are very good- however, the staff did not acknowledge anyone and didn't show the cookies when they presented them for us to see. They also got the order wrong, but we left and took them anyway. The cookies tasted so good, but the team there needs to say hello & show the order before the patrons leave. Also, a thank you or have a great day would be nice. It was not a happy place to get cookies in here today at all- read more

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Alex S.

We’re so sorry to hear about your poor customer service experience.…

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Blake T.

Don’t See Your Question? Ask Away!

110

3 years ago

Great cookies with awesome staff. Easy to order in the app with a fast grand and go service! Later hours that make it convenient for any schedule! People often complain of high prices but you get what you pay for..you can't put a price on a cookie the good! read more

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Alex S.

Hi Blake, Thanks for taking the time to leave us a review. We are…

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Brooke S.

1 year ago

Its alr fr the service was fine, this lady at the place was kinda annoying tho and the food is not horrible type shii

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Alex S.

Thank you for sharing your thoughts! We want to make things perfect!…

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Laur E.

161

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2 years ago

First time trying Crumbl cookies and wasn't impressed. Had a lemon cookie that was very sweet with minimal lemon flavor. The restaurant itself wasn't as clean as it should be (mid afternoon visit, no other customers). The ordering tablet was NOT clean and display cookies were messy and unappealing. On one cookie ($4.50), the recommended tip was $2. Considering the workers were standing around talking, and simply put a cookie in a box, I'd say that's pretty extravagant. I def wouldn't go back to this location, and probably no others either. All hype IMHO. read more

Business owner information

Alex S.

We appreciate your feedback and apologize for the issues you…

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That L.

147

3 years ago

Disclaimer: this is a review solely on the service. I ordered a 6 pack as a treat for my team. The blueberry cheesecake cookies were SALTY. I didn't get complaints about the other cookie's. I called the next day and Eric was awesome. He was aware of the issue and offered an exchange of refund without having to spend a lot of time explaining. I sent my colleagues in with their respective cookies and they said they had no complications with the exchange and was happy with the "replacement". Kuddos for the great customer care. read more

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A S.

2 years ago

Delicious cookies- staff could interact more and talk to each other less. Cookie Cuter was out of stock but I'll be back for more cookies so maybe I'll get one then read more

Business owner information

Alex S.

Hello there! We're sorry to hear about the service that fell short of…

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Jacob A.

3 years ago

Last few times I went into this particular location something was always wrong like the registers being down, angry workers, cookies always being sold out. compared to the Alabaster location this location is horrible read more

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Alex S.

We appreciate your feedback and apologize for the issues you…

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Nicholas W.

3 years ago

Best cookies ever! Great service and a very clean store. We will definitely be back again.

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Emily B.

3 years ago

Almost always have to wait 10+ minutes, but the cookies are incredible. Just frustrating to have to wait for extended periods of time.

Business owner information

Alex S.

We apologize for the longer wait time you experienced. While we…

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Kevin R.

3 years ago

One star is too much. Entered the store. 4 or 5 employees working behind the counter. Not one of them greeted us or engaged in any way. You are supposed to order at the counter on the kiosk. No one talks to you. To top it off, they do not take cash. NO CASH, NO BUSINESS. It should be my choice whether I use my card or cash, not theirs. This is a terrible business. I don't care how good or bad their cookies are I will not buy them. read more

Business owner information

Alex S.

We apologize for the disappointing experience you had. Your feedback…

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Sandra G.

3 years ago

Cookies are really good! First impression walking in the door was not so good. We were never greeted. Glass door was covered with smudges, floors were really dirty and counter top where you pick up your order was covered in frosting and crumbs. When handed box of cookies, the box was sticky with frosting on the outside, the store was not busy. We were only customers at the time. There were 4 employees. 3 of them talking, doing nothing. The only one working was the one who filled our order. Sad that a new store had such a bad presentation. read more

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More info about Crumbl - Oxford

262 Oxford Exchange Blvd
Oxford, AL 36203
Directions
(205) 379-8245
Call Now
Visit Website
http://crumblcookies.com

Full menu

Hours

What time does Crumbl - Oxford open?

Crumbl - Oxford opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Crumbl - Oxford close?

Crumbl - Oxford closes at 10:00 PM on Monday, Tuesday, Wednesday and Thursday.Crumbl - Oxford closes at 11:00 PM on Friday and Saturday.Crumbl - Oxford is closed on Sunday.

Mon-Thu 8:00 AM - 10:00 PMFri-Sat 8:00 AM - 11:00 PMSun Closed

Payment methods

Does Crumbl - Oxford take credit cards?

Yes, Crumbl - Oxford takes credit cards.

Food & Alcohol

Does Crumbl - Oxford have catering options?

Yes, Crumbl - Oxford does have catering options.

Indoor Amenities

Does Crumbl - Oxford allow dogs?

Yes, Crumbl - Oxford allows dogs.

Outdoor Amenities

Does Crumbl - Oxford have parking?

Yes, Crumbl - Oxford has parking options. Validated Parking

From the Business

Specialties

Crumbl is home to the best desserts and cookies in the world! Baked from scratch, our weekly rotating menu features specialty cookies and desserts, like our award-winning Chocolate Chip. Our bakeries provide excellent in-store service and options for delivery and curbside pickup. Crumbl Catering options like Large or Mini cookies are available to make your wedding, birthday party, or office event sweeter. Crumbl delivers unique flavors perfect for gifting and sharing with friends and family.

History

Established in 2017.

Est. 2017 Crumbl was founded by cousins Jason McGowan and Sawyer Hemsley in Logan, Utah. The duo teamed up to create the world's best chocolate chip cookie. Once Crumbl's Milk Chocolate Chip cookie recipe was born, Jason and Sawyer opened the doors of Crumbl and sold their desserts for takeout and delivery. Over time, they grew their business to include more flavors and services like delivery, catering, and a weekly rotating menu. The rest, as they say, is history. Even though Crumbl is now a booming franchise with an expanding global footprint, our mission is stronger than ever. Crumbl's goal is to bring friends and family together over the best desserts in the world.

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Health Score

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261 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Jaden N.

2 years ago

I recently visited Crumbl Cookies, and I must say, it was a delightful experience! From the moment I walked in, the aroma of freshly baked cookies filled the air, instantly making my mouth water. The staff was incredibly friendly and welcoming, making the experience even more enjoyable. The variety of flavors was impressive, with a rotating menu that keeps things exciting. I decided to try the classic Chocolate Chip and the Snickerdoodle. Both were absolutely divine! The Chocolate Chip cookie was perfectly baked with a crispy edge and a soft, gooey center, packed with rich, melty chocolate chips. The Snickerdoodle had just the right amount of cinnamon and sugar, creating a perfect balance of sweetness and spice. What stood out the most was the freshness and quality of the ingredients. Each bite tasted like it was made with care and attention to detail. The cookies were large and generously portioned, making them worth every penny. Crumbl Cookies also offers convenient online ordering and curbside pickup, which makes it easy to satisfy your cookie cravings anytime. Whether you're looking for a sweet treat for yourself or a gift for someone special, Crumbl Cookies is definitely the place to go. I can't wait to try more flavors on my next visit! read more

Jae G.

2 years ago

Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! Yum! read more

Handcrafted C.

2 years ago

PUT A CRUMBL IN GADSDEN ALABAMA PLEASE 10 stars actually, I live for the CRUMBLXKardashian ! I will say that yall missed out on an opportunity to make special boxes and make them a nude color and put KRUMBL on it.! The service was amazing all of the employees looked at me with a sweet expression and had en energy for 99 toddlers! crumb you will be seeing me again! BTW if anyone wants to follow me on TikTok!! : urprettygirl.vaehvae bye!! read more

Jamie H.

3 years ago

Every cookie I've had at Crumbl Cookie in Oxford has been amazing. They deliver fast and friendly service and my family visits their store often. I highly recommend this store for your sweet tooth cravings. It is conveniently located with plenty of stores nearby. The store itself is nicely decorated and smells of cookies baking greet you when you walk inside. The staff is friendly and payment is quick and easy. read more

Beth K.

2 years ago

I don't really care for the cookies because I can't stand underbaked cookies (they can still be soft and baked all the way), but your cakes are usually on point. I went in pm Saturday 4/5/25 and got the strawberry butter cake and was so excited to get it, but when I got home and cut into it it was underbaked. The flavor was great, but being underbaked takes away from that. read more

Heath J.

152

3 years ago

I had been hearing so much hype about these but after trying one!!!! Oh my!! They are really just that good. Especially hot and fresh. Their service is always friendly and lightening fast especially if you use the app you can skip the line. Highly recommend using their app to order. read more

Landon M.

1 year ago

cool. I'll have a good time there then I can go get some more food for the boys if they need anything I just need a few more things for the kids and I have to go get my hair cut tomorrow so I'll see if they want anything I don't have any of those are you want anything I have to read more

Amber H.

2 years ago

I enjoy all the favors of the cookies I have tried so far. I look forward each week seeing the new favors combo. I have only experienced the curb side pick up- I have a disability. Thank you for offering this service, so I can still enjoy your product at my convenience. read more

Hadleigh H.

3 years ago

Crumbl cookies are so good. I highly recommend. Some flavors are better than others but it depends on what you like!! The service and workers are always polite when we go to get some. Also the atmosphere and ambiance is always so welcoming in the stores. read more

Carter M.

3 years ago

Great. I love it so much the cookies are really really good! I want to go there a lot and their service is really good! They were really sweet and it didn't take long for the cookies to get done. Their ambiance was really great! I love it so much read more

Kj M.

2 years ago

really good cookies no wait time ;;3()?()!$)(!!'jjgfvbjhvvbhgfvbhgvbjytgvhgfvhgchgfvgf:35)),;56)&86$!&'ugvhtfbhfcbhhwnFnsfnsfmsgmsdddddgmsgmgsmgsnsgnwfnfsmstjstjwtnqrkdhktwjsfkwtmstnfansfjarjqrjarjqrkqtkwrkarnarj read more

Deshala H.

2 years ago

Fast service. Friendly staff members who are more than willing to explain the ingredients inside your favorite cookie. My only concern is the appearance of the front area. specifically, the floors and walls. It seems no one mops the floo. read more

Mz. J.

1 year ago

I love CC. The selections change every week, but you can never go wrong with the classic Chocolate Chip. The customer service amd ambiance is always great. I tell everyone about them. And if I go out of town I'm always looking for a CC. read more

Tracy W.

2 years ago

Crumbl Cookies are delicious! The cookies are big, soft, and full of flavor. The Chocolate Chip was amazing. The store has a bright, clean, and welcoming atmosphere. Service was fast and friendly. Definitely worth trying. read more

Emily A.

3 years ago

Really happy to have one of these close to home now. Not all flavors are a hit with me but I like to try out different things and I enjoy the easy in and out of ordering the cookies online walking in picking them up. read more

Anna R.

1 year ago

Crumbl Cookies are absolutely delicious. The icing is my absolute favorite. The service is amazing the workers are so kind. The decor is so cute! The color pink is my favorite so that is great!! Overall so amazing! read more

Janasia W.

3 years ago

AMAZINGGG BUT WAYYYYYYYY TO SUGARY AND CRUMBLING IS TRLERRVMCMCMCMCM M M MCMCMxghxxn n chjchchxhxhcjcngnccnvnvnbvvnvbnvnnvncjvjvjvjvjjvjvhvvhvhhyyyyvghchxhxjzjjjicfiifjjfifififucjcjcucucucucuccucuucuchchchchchchc read more

Cort R.

2 years ago

The cookies were extremely delicious and tasty. The workers were smiling and very joyful and made me feel extra comfortable. Vibes were spectacular in there, felt like i was at home snuggled up with my nana. read more

Bridgette G.

2 years ago

Great place to get a good quality cookie!! Clean place great costumer service!! Got a sweet tooth this is ur place.. They also have a good points system. I love that they have new choices each week.. read more

Bella W.

1 year ago

Cookies are great a little sweet but good in moderation. I am always greeted with a beaming smile from my local crumbl workers. My favorite part is it always smells like fresh baked cookies. YUM!!! read more

Crumbl - Oxford - bakeries - Updated November 2026

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If you have a sweet tooth, this is definitely the place to go. Made from scratch and butter cream…read moreicing! So good and so many varieties and flavors that you have to go back over and over again to try them all. My daughter makes sure Mad Hatters is on her list of stops when she's home from college!

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Music City Bagels is a cafe with breakfast sandwiches, lunch, smoothies, coffee, tea and a few…read moredesserts. The food is okay. I had the steak, egg & cheese on red pepper and mozzarella bagel. The sandwich was filling without making you feel stuffed. The bagel itself is delicious. The steak and eggs could have used a little seasoning. Service - The food came out fairly quickly and the cashier was nice. Atmosphere - There are a few tables available for dine in. The walls are lined with records, as the decor is music themed. I dropped a couple of stars for the Fox News propoganda on the TV disturbing my peace. Would be better to show a more neutral station since this is a place of business, or better yet just play music instead since the cafe is music-themed. I meant, it's in the title!

Jalapeno Asiago bagel with steak egg and cheese

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Southern Girl Coffee

Coffee was really good on this hot day. Atmosphere was perfect being outside young lady who helped…read moreme out. He was very kind.

Located in historic Oxford…read more Took a bit for me to find the place. I saw one sign and that led me between a trailer in an alley which didn't seem right when walking past it but it was. They have legit coffee. Not your grandpa's coffee for sure. Any place that doesn't have a million choices and minimal add-ons is the real deal. The girl was very nice and helpful when I was trying to decide what to get. Outside sitting area is really nice. Somewhere I'd like to go to if I were wanting to get work or reading done. Not sure if it would be a place to sit if it were raining though.

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Always has been and I do imagine it will always be delicious food. I am able to get in and out in a…read moretriaxle dump with out any problem when running in the area. Sometime when I'm in a hurry I call and they have it ready when I get by. They are always accommodating in anyway I ask.

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Great spot to swing in for a treat! The prices are fair and very convenient when wanting to treat…read moreteachers or coworkers. Works well as a bribe for a toddler too