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    3 years ago

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    Santa Barbara Travel - Fun excursion in Mazatlan boating to Deer Island for kayaking & lunch

    Santa Barbara Travel

    4.1(23 reviews)
    0.4 km

    I used SBT many years ago for a European trip and had a great experience, so I tried them again for…read moreanother European trip. Unfortunately, this time was not good. I will not use names in this review as it is not my intention to hurt them but to report what my experience was so readers can make an informed decision. If you have mobility issues, please use a travel agency that understands and caters to these specific issues. SBT does not and it was obvious based on many issues including the location of some of the hotels, and certain arrangements that they did not complete. After the initial contact, I waited one month without contact and had to call and email them to get a response. The bottom line is that another agent took over. I was relieved until I found out that the original agent was doing most of the work. The new agent was on a three-week vacation during the planning and contact was not easy. Due to the original agent's lack of understanding or experience, the plans were incomplete, not what we wanted or more importantly not what I needed. As far as the train arrangements for wheelchair service, I was told they were made but they were not. When I emailed them from overseas regarding this issue, I was emailed the information and told to contact the service on my own. It was so bad that we skipped using the train two times and hired a taxi instead at four times the cost of the train. Three of the five hotels were on severely sloped streets and were so sloped it was impossible to use a wheelchair. Also, I had asked for all hotels to have an in-house restaurant and 3 of 5 did not. The final hotel was at the airport, and I was told it was in the terminal. It was not in the terminal and to make it worse there were no shuttles to the airport from this hotel. I do want to give you the positives, the second agent recommended a Masseria to stay in, and it was great, and we truly enjoyed the experience. He also recommended a restaurant in a cave and that was seriously awesome too!! Honestly, the entire experience with SBT was so frustrating. The day before the trip started, I was still desperately emailing them to finalize plans for the trip. There is a lot more that went bad but there is not enough time to cover all the issues. I wish I could recommend SBT, but I cannot. Sadly, I will be looking elsewhere for a new travel agency.

    I loved the trip and working with Tina and Santa Barbara Travel. Tina helped to make my first time…read moreto take a cruise ship to Mexico a wonderful one. She found just the right trip for my wishes and helped me through the process from start to finish, i.e., arranging for a timely passport, ways to get to the ship, what the costs would be and finding the right insurance. What seemed most important was her experience in getting everything arranged and that she was working with the actual companies, because a lot of it was online and it is so easy to be deceived when using the internet these days. I was confident that she would prevent me from making mistakes as a first-time traveler. The whole experience was very exciting, if not a little nerve-wracking because of my inexperience, but she shared the enthusiasm with me and made everything happen! Thank you, Tina, for this first-time experience, I will be back for more trips to be arranged by Santa Barbara Travel!

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    Santa Barbara Travel
    Santa Barbara Travel
    Santa Barbara Travel

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    Sue Kasmar Travel - Edinburgh 2017

    Sue Kasmar Travel

    5.0(2 reviews)
    0.8 km

    Sue is an amazing travel agent! A couple of years ago she helped us plan our 10-year anniversary…read morevacation to Italy and France. It was SPECTACULAR! She helped us locate excellent hotels and arranged all of the travel accommodations including flights, car service, and train connections. In fact, she even went out of her way to find us the perfect restaurant for our 10th-year-anniversary dinner. It was magical. Literally probably our favorite dinner of all time. Stunning view of the Tuscan countryside, private setting, fireflies flying around, and just spectacular Italian food. All-in-all, you can't go wrong with having Sue help with your travel plans. She is the BEST!

    Hands down, Sue MADE our trip to Greece. We received a recommendation from some friends to use her…read morefor our honeymoon and we couldn't have been happier. I'm a Type A planner, so it was hard to give up the "decision-maker" role, but Sue ensured that we made the final decisions every step of the way. She did her research; set us up with the best hotels, activities, and concierges; provided tons of travel tips; and really just allowed us to enjoy the 2 weeks we had after our wedding. I honestly could not recommend her enough and we can't wait to use her services again! Just a note that we were a little skeptical to plan our honeymoon with someone who we would never meet (she is in SoCal, and us in NorCal), but she was so attentive that I felt like the whole thing was planned in-person.

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    Sue Kasmar Travel - Sue Kasmar, CTC, ATC Certified Travel Consultant Adventure Travel Counselor

    Sue Kasmar, CTC, ATC Certified Travel Consultant Adventure Travel Counselor

    Sue Kasmar Travel - Dinner with a view. Sydney, Australia

    Dinner with a view. Sydney, Australia

    Sue Kasmar Travel - Edinburgh Castle, Scotland 2017

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    Edinburgh Castle, Scotland 2017

    Ventura Travel Agent - Cathy Kroll

    Ventura Travel Agent - Cathy Kroll

    5.0(2 reviews)
    44.1 km

    There really is no better travel agent than Cathy Kroll!…read more She's passionate, worldly, knowledgeable, extremely "into you having THEE BEST trip", and works tirelessly to make sure everything works out perfectly! She will always go the extra mile for her clients no matter what! Not only have I known her for 38 years, but I have taken trips through her. And I honestly can say she is one of a kind! You will not be sorry if you book through her, she's worth every penny!

    I have not used a travel agent to plan a trip in decades (William Shatner has handled the majority…read moreof my bookings), but when it came to traveling to two countries I had never visited, a friend suggested Cathy Kroll as she had been to Ireland and Scotland (and apparently the rest of the globe) on several occasions. I thought I would receive some good hotel and tour recommendations, but what I received was much more valuable. At every hotel/B&B/Castle we stayed in we received upgrades (free breakfast/ larger rooms with 5-Star views/ complementary massages, etc...) that were worth at least $2,000 when added up (although it is hard to put a price on some of the views). Also to my surprise, our airfare was lower than what we had found using various travel websites. Cathy met with us several times before our trip to insure she had covered all of our needs and then tracked us during our travels to insure we were receiving all of the extra perks, and upon our return she inquired as to any changes we would suggest to the itinerary she suggested. I would highly recommend Cathy to anyone planning a trip and will be using her on all future trips!!!

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    Ventura Travel Agent - Cathy Kroll

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    Santa Barbara Hot Spots

    Santa Barbara Hot Spots

    4.3(6 reviews)
    2.1 km

    I really want to thank Ruth of Hot Spots for dealing with my families' very difficult and lengthy…read morebooking for their trip out here to visit. She was very diligent in finding us EXACTLY what we needed without losing patience with us. Let me tell you that was no easy task I am sure. We were certainly a handful with our endless questions about every option and ever changing minds about the perfect place to stay. We needed a group booking with a block of rooms, as our family was coming and going at different times, and Ruth calmly handled all of the switches and last minute changes with ease. Everyone was pleased with their accommodations and I will absolutely use Hot Spots again. Thanks again Ruth for your professionalism, patience and outstanding customer service, it's a valuable and extremely helpful service you are offering.

    This service is great. I learned about Hot Spots about 4 years ago (September 2009) when I was…read moretrying to find a room for one night for my sisters bachelorette party. Hot Spots found us a fantastic sweet in the perfect location. The room was totally reasonable and the hotel waived the 2 night minimum stay. This is huge when you are visiting SB in peak season. I used Hot Spots again in June of 2011 when my boyfriend and I wanted a weekend getaway, but didn't want to spend all our vacation money on the hotel. Again, Hot Spots gave us options and rates that were fabulous. This past weekend was the best experience. We stayed at a hotel that did not honor the rate that Hot Spots quoted. It was a misunderstanding with the hotel staff. I called Hot Spots and, without any hesitation, they took care of everything. The hotel apologized and refunded us. More than anything, Ruth was ready to correct the fee discrepancy without hesitation before she even contacted the hotel. I knew that I could trust Hot Spots to honor their rates. Great service. Great attitude. My husband (the former boyfriend from trip #2 mentioned above) and I rave about hot spots. We simply do not understand why more people do not know about them. We are doing our part to spread the word.

    Santa Barbara Visitors Center - Exterior sign

    Santa Barbara Visitors Center

    4.8(12 reviews)
    1.1 km

    What a wonderful first impression of the lovely city of Santa Barbara! We stumbled in here after…read moregetting off the Amtrak train, looking for recommendations for kid-friendly eats, and we left with a wonderful list of places we try. The staff here are super friendly, just people wanting to help other people. Shoutout to Ruairi, the awesome Irish, who really helped us lay out the food land during our visit. We visited most of the food spots that he recommended and had a wonderful foodie experience - we found our new favorite pizza spot! The store is clean, quaint, and a lovely visit. Will recommend tourists to pop in for a quick visit just to make sure you have all your t's crossed off :)

    Loved the new Visitor Center. Opened daily, perfect location on State Street, close to the Funk…read moreZone and the Wharf. It is new, welcoming, the staff was nice, chatty, hospitable. They sell nice merchandise, for a souvenir or if you forgot to bring a hat or some sun screen. Lots of maps, brochures, nice local magazines. You can get tips and ideas from the folks working here, can ask for any info you need. They also have big, nice, clean restrooms with beautiful tiles. We needed a place to rest and apply some sun protective lotion and this place was perfect! They also have a sofa, pretty comfy if you need to relax, look at a map, etc. Great resource, helpful, nice addition to the area!

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    Santa Barbara Visitors Center
    Santa Barbara Visitors Center
    Santa Barbara Visitors Center - Upstairs deck view

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    Upstairs deck view

    Cruise Planners - travelagents - Updated May 2026

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