The check-in went smooth, quiet throughout the night, and decent fitness center. There's a huge lounge area with TVs, water and seating. I didn't checkout the restaurant, but it looked decent. However, there were long silky strands of hair all over the restroom floor. read more

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It's a very average yet adequate airport hotel. It's rather outdated and the rooms are small. Comfy beds and good tvs though. Staff however is excellent. The price-point is why it only gets a 2-star from me. For the price there are much better airport hotels at YUL. read more

Some may not like this hotel, but I sure did! This hotel my stay for the night after a long and complicated day. It lay about 20 minutes from the border crossing into Canada, and the drive from there was no hassle. I found parking at the front lot by sheer luck, and went inside to check in. When I booked the hotel through my Verizon points, the Verizon rep told me that she could not guarantee the room was going to be non-smoking. As I did not want my room to smell like lung cancer, I was hoping that they had a room that was non-smoking. To my pleasant surprise, I fount out that the entire hotel is non-smoking. I checked in, and proceeded to my room. The room had a modern decor, with very comfortable beds, and all the amenities I needed. I quickly settled in, the ordered food to the room before calling it a day. My sleep was terrific, and I got all the rest I needed to continue on my long journey ahead. I got some breakfast at the restaurant on the first floor. The breakfast was wholesome, and the staff there was friendly. I chatted with all of them for a bit, and one of the staff members (Reza) gave me good pointers on where to go. Since my time in Montreal was limited, I did not have time to visit every place. But I do have plans to come visit again, so I will keep these places in mind. I checked out, and went on my merry way. This place was stellar in its performance... five stars. read more

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Was booked by my boyfriends brother. He booked 3 rooms. It's a 4 star hotel but it is nothing you would expect for what you're paying. The place looks more like a motel. There is no one to help you with luggage. The concierge is always hiding in the back after 10pm. You'd have to wait 10-15minutes for him to come out and help you. The lobby is big and pretty nice looking but other than that everything else's is old. The room we had was extremely run down. The bathtub is always leaking. The shower is difficult to turn on and off. It needs to be fixed or repaired. There is no ventilation in the bathroom so when you shower, everything fogs up because of the steam. The hair dyer needs to be reset 2-3 times before it actually works. The window in our room was cracked. The air conditioner was really loud and smelt kinda weird. The extra towels we got were dirty and smelt bad. Overall, totally not recommended. The picture look nice but it's not as nice as you think. The place felt old and dirty. It needs some renovation. Better off elsewhere read more

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Hate to write this, but this place needs some serious maintenance in the guest rooms. In one room I stayed in it appears as if the toilet had been leaking and destroying the drywall for quite some time. The finish on the bathtubs in some rooms has chipped off and streaked with rust. They have made some cosmetic updates: paint, furniture, etc. So the hotel looks very nice in photos but once in the room you can see the lack of quality of the work . Things don't quite match up and you can tell they just painted over the "problems" hoping you wouldn't notice. Air conditioners are old and musty and very noisy. The whole hotel is very noisy. They host a ton of weddings and I can hear guests all night in the hallway/adjoining rooms as clear as day. I travel for work here on the weekends sometimes and it is incredibly annoying. Through the exhaust in the bathrooms I can distinctly smells cigarettes. I don't know if it is coming from outside or if they still allow smoking in hotels? Either way, I don't want to smell it! In the back parking lot they want you to insert your credit card when you arrive and then again to get out but you won't be charged? It is very confusing and rarely works. They should just give you a hotel card or something for access in/out of the parking lot. Staff are very nice and room is clean, just wish they would do better maintenance/renovations to address the issues of an old hotel. read more

I stayed at this locale as my client was within walking distance of the hotel that was a big plus. Service was friendly throughout my stay and the Wed PM manager social was well appreciated. Food and drink was on the expensive side and the food was Meh. Their fitness center is a cramped room with limited Equip and a Nautilus machine that was barely operational, pool looked nice. My room was OK and I nice view of a rail yard (insert sarcasm). Wireless was gratis and connectivity was good.They do have an airport shuttle which was OK. As others noted watch out for the hot water as it is scalding hot. Next visit I'll probably look for an alternative hotel. read more

For the price, this hotel was great. The staff is so professional and helpful. You can exchange your American money into Canadian money right at the front desk. They gave us directions to everywhere we wanted to go and provided advise on the easiest ways to get there. Room was clean and pool was great! Slide is a blast!! The hotel bar is a lot of fun and reasonably priced. Ordered hamburgers and they were delicious. All in all, I would definitely recommend this hotel. It's affordable, clean and in a great location. Downtown Montreal is only 20 minutes away. read more

Out dated with small rooms that are coming a loose at the seems! The walls are thin. I heard someone knocking on my wall. The front desk called 10 mins later a told me to keep the noise down I was like damn I'm just talking on the phone and not even loud. So I turned on the air and tv to drown out my conversation. I hated the hotel and all Crown plaza for that matter! read more

I wound up at this hotel through Priceline's "express" deals for a 3.5 star hotel. No way was it a 3.5 star as compared to my past 3.5 star hotel experiences through Priceline. HOW PRICELINE OFFERS THIS AS A 3.5 STAR HOTEL IS BEYOND ME. The bath tub paint was chipping. You could see the black material beneath the paint. It also had some odd stains. The shower curtain seemed like it had not been washed in a while (something you would find at a motel 6, NOT EVEN A SUPER 8). The last morning, we had a final bill under our door which was higher than what I paid Priceline. When I called reception, they said that they had forgotten to take the money from priceline. I wonder what would have happened if I hadn't noticed this. The only thing that I was pleasantly surprised by was the room service model. It's fairly old school as in, no delivery charge, no gratuity included. You order what is on the menu at the price + the 15% tax and that is what you pay. You can tip the delivery person if you want. (Here in the US, they hit you with tax, delivery fee, gratuity and then on top of that expect you to pay the delivery man. This makes a $12 hamburger into a $20 burger.) All in all, I will NEVER use this hotel again. YES, I have written to Priceline asking how on earth they advertised this as a 3.5 star hotel. read more

This hotel was just okay. I was attending a wedding and decided to book a room since there was an open bar. I'm reviewing my stay at the hotel and not the banquet part of this location which was way superior. The lobby is clean and well kept but looks outdated. The rooms were nice looking and the bed was comfy. Unfortunately the walls are paper thin and our bathroom door was broken. Once closed you had to pull on the handle with tremendous efforts to get it to open again...the boyfriend had a mild heart attack thinking he was stuck there. I laughed at the rubber mat they left rolled up in the corner of the tub. So 80's and unwelcoming; these things attract bacteria and mildew like there's no tomorrow. I fully understood why they had when I took a shower; the tub was extremely slippery! Keeping with the restroom theme, the shampoo and conditioner were simply one of the worst I've used. The product inside itself isn't bad. They're supplied by bath and body works and to be fair my hair felt and looked nice afterwards. The problem is in the bottle themselves. It's ridiculously hard to get the product out of there. You get one good gulp and then nothing, so much waste. Moving on to the service part of my stay. We were welcomed by a male employee who was courteous but had very visible tattoos on his hands. Call me old fashioned but it threw me off a little bit, like a mismatch between the look of the employee and the setting. They took a deposit on my credit card without warning me. Although it was corrected at check out I would have appreciated them telling me rather than my credit company sending me an email alert for the latest transactions and finding it out from there. I can understand why people chose to come here as it is not too far from the airport but for the price I think the Hilton Garden Inn is much nicer and has better service. The only 2 parts that I could give 5 stars are the pool and the banquet hall. The pool is perfect if you're travelling with kids, it has this huge water slide that will keep them entertain. As a montrealer I think you can book the pool for events or kids birthday party. The banquet hall was stellar! The food was delicious and the rooms were beautiful as well maintained. I'm guessing this location is a tad more into wedding business than the hotel business. read more

Crowne Plaza - Venues & Event Spaces Near Me - Montreal, Quebec

** PARENTS BEWARE: Scalding Hot Water from Bathroom Tap ** My fiancée and I had to stay here when our flight out of Montreal was delayed enough that we would have missed our connection home. The airport shuttle driver was friendly and offered us some suggestions for what to do with our additional night in town. Though the choices were few, there was a movie theater, a mall, and a few restaurants that we could visit with their (other) free shuttle service. I asked the front desk for change so I could tip the airport shuttle driver and was told that they could do that but that they would keep 10%. I was in a hurry and just assumed it was USD to CAD conversion. Of course it wasn't anywhere near that. The shuttle driver was friendly enough but drove like he was on a race track. We were having to hold on pretty tight to make sure we didn't get knocked around in the back of the van. The next morning... I went in to brush my teeth and turned on the hot water as I would anywhere and let it run for a couple of seconds before testing it out. Normally it either would have been just right or maybe a little warmer than I like. This water was SCALDING HOT. I put my hand under it for an an instant and pulled it back out quickly screaming expletives that I won't repeat here. Even after running my hand under cold water for a while it still felt like I had done some pretty good damage to a couple of my fingers. Then we headed downstairs to get some breakfast at their in-hotel restaurant called Volare. The buffet looked busy so we decided to give it a try. It was the usual fare: scrambled eggs, bacon, sausage, French toast, pastries, cereal, etc. I'm used to eggs being either powdered which has an different taste than fresh but these tasted "grainy" and I didn't have much of that. The French toast was tasty and we ate more of that than anything. The finale had to be the milk. My fiancée had gotten herself a bowl of cereal and 2% milk. The milk came out of the container curdled. When I showed it to the waiter they quickly removed all the cartons from the buffet and threw them out muttering something about a refrigerator that isn't being kept cold enough. The shop downstairs was closed at 8:45am so we had to get change (again, at a huge markup) so that we could get a soda from one of the vending machines. As another reviewer mentioned, this machine looked like it was from many many years ago. And a *can* of soda was $2. If the stay hadn't been free I would have gotten my money back. read more

They need a major overhaul. I stayed there for a friends wedding on the dates of august 24th to the 26th. Things seemed fine at first until we go into our room. The chase in the bedroom was full of spots and the floors were dirty. I called reception to mention the room and they apologized for the inconvenience. We went to their restaurant Volare on the main floor and they seated us by the windows. The blinds by the window were very dirty. I ordered the Veal scallopini and my wife ordered the lasagna, and it tasted as it was microwaved out of the freezer. Then after check out I noticed an extra 230 dollar charge on my credit card which they tried to charge me for the damages along with a security deposit I have to wait a week to have refunded to me. DO NOT BOOK THIS HOTEL. read more

This hotel is awful. My flight was cancelled (along with many others that day), so all hotels by the airport were fully booked, Crowne Plaza was one of the very few options available to me. I wasn't expecting much out of my stay, literally just a place to sleep due to emergency situation. Crowne Plaza failed to meet even these basic expectations. No one offered to help me with my luggage or take me up to my room after check in. Before I list my other general observations about this place, I'd like to share the main reason I would never come back here again: they kept booking other people into my room. About ten-fifteen minutes after I checked in, I heard someone trying to open my door. I looked through the peep hole and saw a woman with luggage using a keycard (she also didn't have any staff accommodating her to her room). I figured that she got the wrong door, since her key didn't work and she moved on. About ten-twenty minutes later, I heard someone at my door again. They were gone by the time I came to the door. Soon after a staff member came to my door asking for my keycard. He did not speak English, but after some initial French/English confusion we were able to figure out that he received a complaint that the key to my room didn't work and came to give me a new one. I told him that I made no such complaint, he apologized and proceeded to resolve this matter with someone over the radio. I figured that this was the end of the issue. Wrong! At a quarter to midnight I heard someone trying to enter my room (which is quiet terrifying at such an hour). I got out of bed, saw that yet another woman with luggage was trying to open the door with a keycard. I told her that the room was occupied. She was very confused and said that her keys have my room number on them. I told her she's not the first one and sent her back down to the lobby (again, she was alone, no staff). I called the front desk right away after this and asked for them to stop booking people into my room. They didn't even apologize! The attitude of the front desk attendant was just: "Oh, you don't like people trying to enter your room in the middle of the night? Ok then." This is so irresponsible! In general: There is no minibar in the room. There is an actual fridge, but it's empty (read: no water). No slippers, bathrobes, or shower gel. One of the telephones in my room did not work. Neither did three outlets, I had to unplug a lamp to charge my phone. One of the towels was visibly dirty, so was the bed spread. There was a used coffee filter left in the coffee maker (not in the part of it where you put coffee, in the water tank). The chair armrest was torn up and missing half of the upholstery, with all of the stuffing hanging out. I ordered room service; the food tasted fine (nothing to write home about, but acceptable), but all of the silverware and dishes were dirty and heavily used. There were tea stains in my tea cup, I had to rinse it. The fork had something dried up on the back of it. Everything had multitudes of scratches and water and oil stains on it. I felt really gross eating off of this stuff. Housekeeping tried to makeup my room in the morning before I checked out (does anyone in this place talk to each other?) My checkout process was also unpleasant. I was handed a receipt and was expected to just take this as my cue to leave while the staff proceeded to chat amongst themselves. No "good bye," "is there anything else we can help you with," "do you need a taxi?" Again, I received no help with my luggage on the way to airport shuttle and there was no announcement of the shuttle's arrival. Everything in the hotel felt old, past its prime, dirty/dusty, and decrepit. The staff attitude follows suit. read more

HAS MICE I stayed here for one night when I had a connection through Montreal airport that was cancelled. Of the two people at the hotel check in desk, one was friendly and one was extremely rude. And I mean extremely. No smile, very unwelcoming, made myself and the group checking in in front of me feel unwanted at the hotel. The vending machine on my floor (2) looked like it had been installed in 1960 and was out of Diet Soda of any kind, so I was forced to venture downstairs to the bar where I was charged an extortionate price of more than $3 each for a small glass bottle of Diet Coke. This was after having to wait in line at the bar for upwards of 10 minutes as the bar was severely understaffed. I feel I should not have had to go downstairs for a coke at midnight when I checked in had the hotel been able to provide a decent standard of room service -- but apparently the room service closes when the restaurant kitchen closes, which is far too early. And breakfast is not served until 6.30am, which is too late for many of us traveling to the airport. Regarding the airport shuttles -- though free, it was severely overcrowded and there were more people in the van than seatbelts. This is not only dangerous and uncomfortable, but illegal, as well. The shuttles also seem to leave 5 minutes before it was scheduled. I was meant to catch the 6am shuttle and when I arrived at the front desk at 5.55am I was told it had left already. When I asked if there was room on the 6.15am shuttle the man at the desk was not able to tell me, even after radioing the shuttle driver. Nobody seemed to have a list of people meant to be on the shuttle and so I was just informed to "wait and see". After waiting it turned out there was room on the shuttle (though illegally crammed in like sardines), but then this shuttle left at 6.10am by the clock in the van itself. So why call it the 6.15 shuttle? There was also no porter/bellboy service to speak of, and I arrived with 4 heavy suitcases that I was left to struggle with on my own. It would have been very nice if someone could have stepped in to help. The toothbrush I was given at reception when I asked for one was of the sort that bends nearly in half when used. It looked like the kind airplanes give you that has about 2 bristles and is made out of plastic 1/16" thick. It would have been nice to be given a proper toothbrush that I could have really cleaned my teeth with. When I went to log on to the wi-fi that was apparently free with my room, the computer prompted me for my room number and surname. Having provided both it then told me that my name did not match the files of the hotel and it was unable to provide me with internet access. As it was already late at this point and I just wanted to check last minute flight details I chose to forgo bringing this to the hotel staff attention and just gave up on it. By why advertise it as free if it's not? As far as the room goes -- the bathroom had conditioner, body wash, a bar of soap, and puzzlingly no shampoo. Was I meant to condition my hair but not wash it!? I also found many hairs in the bathroom that were not mine. What really took the cake, however, were the two MICE that I saw while tucked up in bed reading before sleep. One running around the floor under my bed and one on the dresser next to the television. Never in my entire life have I stayed in a hotel that has mice in it -- and I never plan on doing so again as I will NOT be back here. read more

The customer service was great! I cannot recall who checked us out, but he spoke with a heavy French accent, was about 5'2", thin, light mustache. He was WONDERFUL and tried very hard to address the issues, but none of this was the front desk's fault, but rather poor oversight on room maintenance. We arrived late, around 8pm and most of the facility staff were gone, so we did not want to keep bothering the front desk, but we encountered MANY issues with our room: 1. There were light brown stains on the top comforter and blood stains on the middle comforter. Our bed sheet was ripped with a three inch hole in the corner and in the middle of the bottom. We tried to call housekeeping, but everyone was gone for the day, so a very nice gentleman was sent up to bring us new flat sheets to cover the stains, I suppose until the morning housekeeping staff arrived. Housekeeping did not come the next day to change the bedding and we did not want to keep bothering the very nice people at the front desk so we ended up sleeping without blankets. 2. We tried to turn on the heat since it was mid 40s during our stay and the heat was not working. We called the front desk and they sent up a nice maintenance man who brought us a portable convection heater since our in room heater could not be fixed. Surprisingly, we were not once offered a room change. 3. The refrigerator was not working and the aforementioned maintenance staff explained that the person who usually handles the fridge replacement was gone for the day. 4. We tried to take a shower only to find there was several pieces of hair in our tub and toilet and the tub was very much beyond clogged that we ended up facing the shower head to the farthest corner away from the drain since the dirty water was backed up so much that we were showering with filthy water covering our feet. 5. We found clear gooey substance on the night table... I don't even want to think about it. We just used a small towel to cover it. 6. The hairdryer in the bathroom was covered with oil and had splotches of brown congealed liquid on the handles. We once again used another towel to hold it when in use. 7. The wall next to the bed had been recently and poorly scrubbed so there were circular scrub marks and subsequent chipping paint. We were disappointed with this stay. Once again, the front desk was very polite and the gentleman who checked us out was wonderful! But again, I don't know if we just happened to get the worst room by chance and the rest of the rooms are better, but for our first time stay here and for a hotel that is supposed to be 3.5 stars, it was rather disappointing to find blood on our bedding, broken heater and refrigerator, and just overall, a poorly kept and unclean room. read more

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Hotel is in a state of distress. Checked in and sons room had water on floor and musty smell from leaky A.C.. Front desk was very professional and assigned a new room. New room had curtain pulled from ceiling. Next room was ok. Hotel management should have trained staff to make notes in system that rooms are bad. Pool was closed. I'm a priority club member and very disappointed by my stay. The good room was nice and rhe staff professional. read more

Hotel was okay, not up to Crowne Plaza standard. Bed sheets were very old and wrinkled. Food at restaurant bar was good.

The hotel was clean bed was comfortable and food was priced good with nice portion size . Only issue i had was waitress in the bar expecting a tip for passing me my take out meal. Gratuities are paid for service rendered . If id been staying in bar to eat and have drinks where the server would be checking on me topping up drink and checking quality of food then when I had finished id say a gratuity is required. Not required to simply take order and then pass me the meal in take out tray and looking for 4 dollar tip. read more

I stay here often for work. The TV network constantly goes out and has problems so don't get involved in a movie. Flimsy cheap pillows. Eat before you get there... Very very expensive to order service. read more

The room was comfortable and the staff syrupy friendly... However, the internet is not at all what i'd expect for the price of the stay. Last night I finally gave up on waiting on ages to load and turned off my device. They are very funny about another thing which they don't tell you about. At 8:00 A.M. they turn all the AC units off. So if you're sleeping in plan accordingly. I wont stay here again. I can get a room just as comfortable at a cheaper hotel and have equivalent or better internet, and have full control over the AC. Oh, I made one call to order dinner from down the road.... Charged 1.61. For real....... still charging for locals calls! read more

This is a long review, but totally justified, so please read it!! Part 1: We (my wife and 2 kids) stayed at this hotel at the end of a 10 day trip to Europe. We are from out of town, and after flying from overseas, we didn't want to drive home. Plus, the hotel offered free parking with an overnight stay. The parking was marketed as "secure". Maybe Crowne Plaza uses a different definition of "secure" but the long term parking lot is the exact opposite of secure. The entrance is controlled by a swing arm that opens when a credit card is inserted. The exit is wide open. There is no security, no cameras, nothing. The parking lot is wide open. After spending the night at the hotel, I went out to get my truck to pull around out front.....only my truck wasn't there. I asked the clerk at the front desk if my truck may have been towed, and if so, where it would have been towed to. I was assured that my truck wasn't towed.....which meant that it was stolen. The clerk had to be asked twice to call the police. Thank goodness he offered my wife a bottle of water to smooth things over! When my wife asked if this happened before, she was lied to and told no- it was the first time. When the police showed up, they were not surprised in the least that my truck had been stolen from there. The officer who took the report stated this was the second file he had investigated recently involving the theft of a truck at this specific hotel. The vehicles are being taken to the Port of Montreal, being loaded onto a shipping container and being sent overseas. If I was a betting man, I would bet that there is someone on the inside at the hotel who is involved in this scheme. The hotel itself is nice. The fact that my truck was stolen from the "secure" parking lot is unacceptable. The on duty manager didn't offer to refund our room but he DID offer us coffee, wine or juice, so I guess that smoothes things out. In conclusion, stay here if you want your truck stolen. Part 2: After I left the first review, I received a message on Trip Advisor from InterContinental Hotels Group (IHG), which is the parent company of Crowne Plaza. It appeared they wanted to contact me and minimize the negative impact such an honest review could have on their business. They requested some information on the occurrence (which I willingly provided) and via e-mail, advised me that the incident had been "forwarded...to the General Manager and ownership of this hotel". I was reassured that they were "...committed to guest satisfaction and appreciate the opportunity to address" my concerns. Well it appears that, like their version of a "secure parking lot", they also have a completely different opinion of what "addressing my concerns" means. I was told that I was going to be contacted by hotel management within 48 hours (2 days). This was on 28 JAN 16. It is now 25 MAR 16. Maybe they meant two MONTHS.... Four days ago, I reached out to IHG a second time via e-mail. I advised them that I was giving them 72 hours (3 days) to have them address this issue to my satisfaction. Again, I received an e-mail response advising me they contacted their "night auditor" (I don't even know what that is) who would "...have his manager contact you immediately". Needless to say, NO ONE has contacted me to discuss anything. So I want everyone to know just how little this company, and its parent company, cares about you. They don't. They don't care about you, their guests, at all. They want your money, and once you have given them your money, that's it. Don't expect them to treat you right. Don't expect them to do the right thing- I have clearly proven that they won't, regardless of how many times you're reassured they will or how many chances you give them to do so. Stay here if you want to be treated like you don't matter after you've been the victim of a crime. Please feel free to share this review with any other website, Facebook, friends and family. read more

The installation is starting to look it's age the furniture in the room is either used or stained. Beige roll out bed as a lot of stains .... the lobby is also looks aged and left to fend for itself. The lobby bar looks like an old tavern but not in a touristy way a cheap hobo hangout. The lighting reminds me of a church basement on a soup kitchen night. Overall for the price it's not bad but still for the banner it's not the crown jewel. My wife ordered a Cesar and the mix was equivalent to a paint stripping fluid. I on the other hand had a refreshing San Peligrino untouched ... and no ice. We attempted to try the hot tub until the curly fur ball appeared ... read more

Stayed two nights for a hockey tournament. Place was clean. Rooms were fine. Hotel ran out of towels so that was a bummer. Bathroom was small. Elevators were slow. Parking was tight. Pool is murky, slide broke.The neighborhood is industrial, no place to eat except a terrible steak house across the highway. The worst thing was the heat- couldn't turn it down (all the rooms are this way) so you sweat on top if the blankets. Can't stay in the room long. We checked out early. read more