Stopped here on a long car trip up 75, and was pleasantly surprised. Great location in a very cute…read moretown. Tons of food options, with great ice cream at Bruster's. Felt very secure with a well lit lot. Lobby was nice and provided lots of options. Clean, with a friendly staff. No complaints and if you stay in the front of the hotel, you are treated to a great sunset over the hills of Georgia.

Started out okay. Paying pet rent, am being denied laundry services because of pet hair ,…read morehousekeepers are extremely rude. They are also restricting toilet paper, wtf Gutting rooms on the bottom floor, sending roaches upstairs Disgusting

Checking in was great. My room was perfect. Everything was clean. Slept like a baby…read more I liked the noon checkout time, I don't feel rushed.

Fantastic stay! The hotel is new, spotless, and beautifully decorated with modern furniture. The…read moreroom was quiet, cozy, and had plenty of charging ports and blackout shades that worked perfectly. The bed was super comfortable, and the shower had hot water with great pressure. We even had a view of the mountains from our 4th floor room! Food was delicious, Starbucks coffee was a bonus, and the pool/courtyard area with the fire table was such a nice touch. There's even a huge indoor/outdoor event area. Danielle was absolutely outstanding and deserves special recognition. She was professional, kind, and made our stay feel truly special.

I am only giving one star so I can leave a review…read more From the moment I walked through the door, the staff was unfriendly and appeared overwhelmed by the volume of guests checking in. There was a sign posted stating the hotel was sold out, another asking guests to be mindful of quiet hours due to anticipated noise issues, and yet another indicating staff had stepped away. The biggest issue was that the TV service stopped working after I changed the channel. When I reported the problem, I was told that once a room is assigned, they are not allowed to move guests to another room, despite the issue not being resolved. I understand that busy days happen, but customer service and problem resolution should not suffer as a result. Based on my experience, I would not choose to stay at this hotel again.

Clean rooms and easy check-in. Convenient location for what we came to Georgia for. I would stay…read morehere again.

So comfortable and right off I-75. I recommend getting off @ exit 288 for Publix. Get some wings…read moreand wine if you're tired from Atlanta traffic and put your feet up. Arrived just in time for the cookies! always a welcome smell and sight.

Better than average breakfast and friendly front desk staff. However, hotel is way overdue for…read morerenovations. Carpet is worn and dirty. Icemaker on our floor was broken which may explain why there was no ice bucket in our room . Sink stopper was cracked and sink drained very slowly. Toilet paper roller was broken.

We had an amazing time at this location. From the moment we walked in the door Paisley, Fred,…read moremaintenance (sorry I forgot your name but we appreciate you as well)and the housekeepers were very attentive. The hotel is immaculate with ample enough amenities for you and your family. Breakfast was amazing and fresh. We can't wait to visit this location again. Also, there are several Food options nearby. Thank you all for making this. Stay amazing. Keep up the good work.!

Stayed two nights for CP3NMC over the weekend. Clean hotel and provide breakfast. But wall…read morebetween rooms are so thin I can hear the conversation from the other room. Not to mention our neighbor was so chatty even after midnight for two nights. My son and I were both had little sleep the night before his showcase because of this issue. They also stopped the service of house cleaning and instead asking customers to fill out on the door hanger for the necessary amenity items. I have filled it out and placed on the door knob but they never brought the items I requested. Also they never sent me the receipt via email as the Clark said she will. It was the closet facility to the Lakepoint and that is the reason I chose to stay here. But I won't be back to stay here. Just poor services.

I dont know why I'm seeing such a low rating but all I can say some people cannot be happy or…read morerealistic. Someone also needs to complain about something. I cannot say enough about this place. Rooms: Exceptionally CLEAN. The housekeepers PAULA & DEBRA were so nice, friendly and accommodating. They are down to earth and a true definition of southern charm. If you stay here do these 2 ladies a favor and hook them up. They go above and beyond. They are human though too. The rooms here are LARGE. Spacious. Well lit and comfortable. They have a kitchenette. Decent size fridge. Amenities: Breakfast (many options) snack bar, Fitness center = CLEAN, Lobby area with computers and larger and comfy, Pool is saline water clean and well kept. Patio and grill were nice since you don't normally see this at a hotel. Another patio area has a gas firepit. Laundry room is not expensive and is very responsible too. Luggage carts are I'm great condition. Free wifi. Overall we throughly enjoyed our stay. It truly felt like home . We didn't want to leave but unfortunately had to get back to our daily grind. The people here are so nice and friendly. They felt like we knew them all for years. Definitely coming back next time I need a hotel in Cartersville. The manager (his name began with an M) is a awesome realistic gentleman.

Disgustingly FILTHY room - pictures say a 1000 words…read more Take a peek. Our family got stuck having to stay 3 nights in this room due to an event happening nearby. Every other hotel was completely sold out so we were unable to leave. This hotel offered us another room, which wasn't much better. So we had to stay. The second a room became avaliable at The Element, which by the way is AMAZING, we checked out. Hilton was kind enough to return our points, but the hotel itself wouldn't refund any other monies we paid to stay in this mold, greasy, disgustingly filthy room. Upon reading the reviews here, I'd say we aren't alone. My advice - don't let the pictures the hotel posts fool you. Look at the ones actual guests have taken, that will show you the truth.

Dena A. and Mother~ 7/21~7/25/2022 Great Beds soft and Cozy. Nice Shower, Needs longer shower…read moreCurtains. Water escapes through bottom. IT WAS QUITE.. EXTRA IMPORTANT!! Lobby Carpet was Dirty and un vacuumed at p.m. and next morning also. Also elevator carpet un vacuumed. ( Desk person made excuse) Nice staff,.. maintenance person got me Cream for my Coffee none in room. Could use a better quality Breakfast. Too generic for such a price of room. Overall nice place...They get an A-

This hotel is fabulous! - very accommodating, staff top notch!…read moreWe like this hotel so much we have stayed 3 weeks in a row for baseball! The room was Aplus! Highly recommend!

We randomly found this hotel when driving back to Indiana from Florida. I saw it from the…read moreinterstate, sitting up on a hill, just at the very time I was starting to get tired of driving. We checked in around 9 pm. The front desk employee was very friendly and welcoming. I travel for work so I am very familiar with the HIE hotels, but my friend who was traveling with me was not. He did a very nice job explaining the hotel features and breakfast to her, and answered all her questions. Our room was very clean and comfortable. Bathroom and shower were spotless. My room was very quiet, and I couldn't hear any traffic noise at all. I am not usually a fan of HIE breakfasts but this is Christmas Day and I know all the breakfast restaurants are closed, so I appreciated it. It was better than most, with several hot items. All the food was fresh and the area was very clean. The breakfast seating area was very nice. I'll remember this hotel for the next time I drive to Florida.

The pool was under construction. 1st room plugs did not work. 2nd room Dirty refrigerator and…read morestains on the beds. 3rd room had hair all in the beds. My son's apple juice and brown floating stuff in it. The Manager on Duty was nonchalant and I different about all of it!

This is the perfect getaway and extremely romantic. We went for the weekend and got the romance…read morepackage, as we arrived into our room the bed had a heart shape with roses along with a bottle of champagne. We were given credit in which we got a couples massage, gun shooting and horseback riding! They have many activities on the resort and the staff is extremely welcoming and friendly! The only downside was we were told something different about the credit and got charged $456 for the massage, the staff realized their mistake and luckily granted us what we were initially told. (I will admit the massage was mediocre for the price.... in my person opinion I wouldn't really recommend doing it but the spa itself is lovely) We visited woodlands grill for lunch and dinner and were extremely surprised with how tasty the food was! 10/10 recommend eating there at least once and visiting the beer garden for additional food options because the menu for the most part is the same at the restaurant and it is the only restaurant on the resort. The beignets were soooooo good, everyone needs to try this. I also recommend getting dinner earlier rather than later because they do run out of certain foods towards the end of the night. It's pricey in the fact that you have to pay for every little thing. (a small water bottle is $3.00) Highly recommend for families or couples just wanting a weekend getaway! For families with children there are lots of activities to keep them occupied such as corn hole, smores outside every night and bike riding that you can rent! I will suggest booking the different excursions in advance because it does get booked very quickly and certain excursions (axe throwing, archery and horseback riding is only available till 3pm at least that's what we were told. Regardless, I will definitely be back one day!

My "cottage" was infested with biting mosquitos. I killed two roaches. Placed coffee cups over the…read morecarcasses as there is no housekeeping at this "resort" any more. Oh, feral cats living under my porch, fed by an employee two buildings down at the Town Hall. Calling and visiting the front desk, they were friendly and apologetic and sent bottles of wine, but wine does not stop mosquitos biting. "Engineering" never showed up, I presume because they don't exist. 12th consecutive year here for an annual golf tournament. Something has changed and their room care has plunged. Literally an insect infested room with no response beyond "here is some wine and we're oh so sorry". If you come here, bring Deet to spray on your body and bug killer to spray around the perimeter of the floors. Oh, mosquitos on the toilet as well. Gym weight equipment was essentially non-functional as all thepoarts had loose bolts and pulley/cable links broken. Barnsley has started to become a dump. I'd bet Private Equity now owns some or all of it and has pulled their usual "strip away expenses and maintenance and no one will notice", as decided by a 24 year old finance major. Yeah, people notice. I wont come back.

Nestled by Lake Allatoona just off of I-75 near Emerson, this beautiful B & B is truly a hidden…read moregem. My husband and I decided to spend the night there for our 10-Year anniversary. We stayed in Gen. Corse's Suite which had a super comfortable king size bed, a giant jacuzzi garden tub, heated bathroom tile floor, television, and more. There were so many thoughtful touches, like handcut flowers in a vase, a personalized note from the owner greeting us with our keys, corkscrew, ice bucket, and wine glasses. We had the privilege of speaking with Lynn, the owner, and she was so helpful and friendly. The inn was clean and beautifully decorated. Everything is within convenient driving distance. We will definitely visit again!

We went here for a quick kid-free getaway during Covid quarantine and we were so happy and…read morerecharged!! The rooms are perfect historic B&B rooms with private bathrooms. The location canNOT be beat - right across from the lake with great access to hiking trails and fishing holes. Even just walking and "setting" along the dam was so nice and breezy. Porch setting with a great view of the lake was relaxing. The beds are comfortable (if a bit high for this 5'3" short-legged lady) and the homemade quiche for breakfast was super creamy, with some berries for extra fiber. The owners served breakfast and though did *NOT* REQUIRE masks for Covid protection, they did wear masks and also showed off their extra-disinfectant machine and other anti-Covid preparations that they were taking. VERY affordable for us ~ $130+taxes and fees for 1 Friday night during Covid, I'm not sure if that was a lower price due to quarantine but it was a definite value from our perspective. I highly recommend this stop to people who want to spend time in Cartersville or at Lake Allatoona or are just passing through and want a non-hotel experience - you will love it!!