I started working with TLC about a month ago. The initial consultation by Tammie was professional…read moreand I really appreciated how she wanted to make sure that she understood exactly what I was looking for. The team member Kim is polite and professional. She does a thorough job and even alerts me if she notices something needs attention around the house ( slow drain, etc) she's always on time and respectful. I highly recommend them!

I had a great deal of frustration with TLC. I I had them do a thorough cleaning of my house before…read moreI moved in. I asked them their hourly rate and they said they quote by the job; not the hour. Once they were there, they told my husband it would cost more and we agreed to pay the increase. Then, I had to have them come back as they missed a number of places in the kitchen and left crumbs, etc. I then asked for a quote for regular cleaning. Again, I was told it was by the job and they had different prices for once or twice a month. I asked for a usual cleaning (bathrooms, kitchen, vacuuming and washing floors) and we agreed on the price. When the cleaner arrived, she said, "what do you want me to do?" I said, "clean the house as per your proposal." She still did not seem to be clear on what I was looking for, so I volunteered to walk the house with her. She informed me that the price included a maximum of five hours (so there is an hourly rate?). I said, okay, when you're at about 4 1/2 let me know, and I'll prioritize what's left. Someone dropped by, so they left without even speaking to me. Then, I received a bill that was higher than the quote (again). I called and asked about it, and was informed that it had been six weeks since their quote and they start their timers the minute they walk in the door. They "didn't even charge me for the walkthrough." I believe everyone deserves to earn a living, but this is ridiculous. You can't quote one price and then charge more every time you come to someone's house. It's bait and switch. They saw the house before they cleaned it. The job they did the second time seemed okay, but why are you asking me what I want done if I already had a proposal? It's bait and switch and I want to warn others about their business practices.

Luiza and her team go above and beyond!! Highly recommended! In addition to the top-notch cleaning,…read moreher customer service skills and responsiveness are excellent. Very reasonable rates. So glad I decided to go with her!

I love Luiza day! I say this every month when I come upstairs to see how clean my townhouse is. You…read morewill not be sorry - she is so professional, very responsive and is COVID-safe!

I am very happy with the service and the people. They are always prompt following up, on time,…read moredoing a great job and in a short time. Flexible with different tasks added sometimes and they have a fair price. I would highly recommend them.

I have had two deep cleanings in my home now and each time I was blown away! My house is…read moreSPOTLESS...no corner was left behind and every surface, floor, appliance etc is sparkling. The attention to detail is incredible, I will never use anyone else!

We hired Sister's Cleaning Services to do a deep clean of our 4-bedroom home. Karine and her crew…read moredid an incredibly thorough job and left our home sparkling! We were so pleased with their work, we hired them to come on a regular basis. They are friendly, professional, efficient, trustworthy, and very reasonably priced. We highly recommend Sister's Cleaning for one-off deep cleaning and regular cleaning without reservation.

Excellent work and highly recommended. I signed on for a refresh/standard cleaning and it was more…read morelike a deep clean. Everything was done to a very high standard of care. Carin is very professional, responsible and friendly. She was willing to get me on the schedule at short notice. Her work is definitely worth checking out!

Highly recommend! She did a spectacular job and she booked us last minute! Prices are very fair and…read moreour place looks and smells amazing! I will definitely book regular services.

Mimi cleans our home in Medford 2x/month and does a great job. She is professional, on time, and is…read morevery sweet to our dogs which is a great bonus. She is thorough and reliable and her prices are very reasonable. Super trustworthy

Fantastic job cleaning! Could not be happier with the result. Mimi and her team were very quick,…read morepolite and thorough. Highly recommend.

I am very impressed with their customer service. I recently hired Colonial to clean a sectional…read morethat had some stains because kids... The first technician was very thorough but after he left and the couch dried, some of the stains reappeared. The company immediately called me to get feedback and after hearing that I was not satisfied, they offered to have someone come back immediately to re-clean the couch at no additional cost. The second technician was just as thorough and explained that the particular stain I was concerned about may not come out because it was a water based stain and had set for so long. However, after the couch dried this time, the stain was completely gone. When the company says satisfaction guaranteed, they truly mean it. I found them to be very prompt, professional and skilled. Would definitely recommend.

Warning: If you ask for a quote through Yelp, you will be incredibly disappointed/shocked/angry. I…read morelearned the incredible hard way that Yelp is tied to ChemDrys corporate office, not this location directly. Therefore my quote for work was about 1/2 of what it ended up costing me and that was with a 20% discount for having the house empty. They operate on a $0.54 per sqft price (as of 8/23/19) not on a $60.00 per room price that Yelp quotes you back. 2 sets of stairs ran me $96.00. They are very thorough and laser measure every sqft to get you the accurate total. Do yourself a favor and call this place direct and have a good ballpark of your needed sqft of cleaning. Overall, after I let the frustration of having a bill twice as large as I expected, they did a good job. They only ran a 1 person crew which, when I have used other companies they had multiple people tackle the job. 1500 sqft took about 3 hours to complete.

Michelle and her crew are great at there work and really profession, The quote was quick and…read moreaccurate and they did work on time and in quick speed. Had complete house cleaned for first time in exact 2.5 hrs and team works professionally. They had a plan to divide the work perfectly and nothing was left dirty. I was amazed by the depth in which cleaning takes place will highly recommend her. Much cheaper than big brands and have same professionalism and efficiency...

I cannot say enough about Michelle and crew! I had a negative experience with another cleaning…read morecrew, so after moving to a new area, I wanted to be thorough in the interview process to find the right candidate. She was the only one that showed up on time and with a notebook to write down every item I wanted to have done. Michelle provides loads of services and customizes every house. Another plus is that she charges by the house not by the hour, that ensures that everything gets done. Beforehand, the other company I had charged by the hour and rushed the job to go to the next house. I had to pay a bit more for the first time bc she does a thorough cleaning. It is a one time cost and it creates a baseline for cleaning. Michelle is reasonable with her prices and does a thorough job. She cleans the trash can, organizes, takes out the trash, even cleans out the toaster and makes it shine! I am so pleased with services. It's so nice to come home to a sparkling clean house. Also, she is more than reasonable for changing dates. I have young kids and they get sick, I have had to rearrange several times. I want to make sure that everything is clean, especially in flu season. Since I have had michelle come in with her crew it has freed up my time on the weekends to spend time with my family and relax. That is priceless. If you want your house sparkling and have an honest person to do it. Michelle is your person! She is a life-saver and is awesome!