Never been a big FAN of The Sprinkler Company; I begrudgingly used them as they were the provider…read morewhen I bought the house, but this last time will be the last time I use them.
They kind of have this "we're the only game in town" air about them. They aren't big on customer service, and they tell YOU when they will be coming to service your stuff. Even with that, the few times I have used them, the tech they sent out was at least personable. The LAST dude they sent here was miserable. He knocked on the door, and when I opened it, he had an attitude about my fence being locked. (It's locked for this EXACT REASON: service people just open it and walk into my yard. I have 2 dogs that have gotten out TWICE before I added locks to the gates.) So, I unlock the gate and explain the situation to him. He drops a few F-bombs before getting to work. I go inside, and HAND TO GOD, MAYBE 10 minutes later, I look outside and he is gone! I literally thought he left to GET something, because there's no way he finished and left that quickly. So I go outside to check, and everything is unhooked, and yes, he is done and left. I check the controller module, and he left it on, and in the "run" position. Had I not checked, this thing would have been calling for the system to run all winter. The last tech turned it off and unplugged it, before putting the cable away. This dude just barely did anything, then pieced out, with the system still running zone 6.
I was SO taken aback, I was like, "maybe they just decided to just leave, and not charge me." Nope. Like 3 days later, I get an invoice for $108 dollars. The ONLY reason I paid it is to have proof that they "winterized it," should the pipes freeze this winter and the system needs to be repaired.
Since living here, I've learned that there ARE other lawn services, and I will 100% be utilizing them in the future. Never again for The Sprinkler Company. The only reason it isn't a 1 star is that the OTHER techs they sent the other times, were at least thorough.