The first time I came here, I found the food and vibe wonderful and was looking forward to returning. The second time was a horror show.
A long wait on a coffee, which finally appeared burnt with the tell tale skin of having sat on the bench too long, was delivered with a bad attitude. The politely requested replacement was when the real nightmare started. The barista practically threw the coffee on the table, ordered me to try it and see if it was 'good this time,' only to have him storm off and glaring at us like we were dirt. This 6 foot something bully then ignored me completely, preferring to carry on a conversation with friends and anyone around us, when I went to cancel the rest of our order and let then know we had no intentions of staying somewhere where we were treated in that way. I informed another gentleman, who had been the only accommodating staff member, of the situation and he apologized, but oddly did not seem at all surprised by the incident.
I did finally lose my cool a bit when the abusive barista then decided it was appropriate to glare at us as we left and I signaled through the window, 'Yes, you,' indicating he was the reason we were leaving.
I don't appreciate bullies, and I especially don't appreciate it as a paying customer.
If a customer can't return a poorly prepared product, in a polite but straight forward manner, without copping abuse, then there is something seriously wrong. These things happen and it wouldn't have been a big issue, but unfortunately, it was made one. Who ever owns this establishment should be taking a long hard look at their staffing situation. A real shame as we were big fans of the place to start with. Never again. read more