I used Crouchley for my water heater installation on my new house. They were awesome to work with, super responsive and helpful through the whole process. Terry specifically went above and beyond and helped me through the city process and finishing the project. Would recommend and use again read more

Tracey and Terry are fantastic. They handled numerous plumbing tasks for me including installing a very heavy soaking tub. Can't recommend them enough! read more

We had the on-off handle for our shower/tub come off in our hands one night and called Crouchley early the next morning. They were able to make it out and replaced the handle before noon. Really impressed with the speed and how nice the technician was. It was a few weeks ago now and the work has held up. read more

Fast and efficient. Very fair price. Roger did exactly what he explained. My leaks are all fixed and water is flowing nicely. Thank you!

These guys are supposed to be our local neighborhood plumbing company but they are ALWAYS booked, way out, making it virtually impossible for folks to schedule. This is plumbing. A good majority of calls are going to when there's a problem that can't be ignored. read more

Terry at Crouchley Plumbing was nice (until I asked why he charged so much for labor, more on that below), and the install of a Rheem 50 gallon water heater was fast and professional. So why the low rating? Two main factors: their front desk lady is rude, terrible to deal with, and stuck in the 90s: they send Word doc bids, only take credit card numbers over the phone that you have to hope they are shredding after they use them. I could get over all that, but they also charged me an exorbitant amount for labor. The bid combined parts and labor, so I have to guess a bit, but even factoring retails price for the hardware, the labor was well over $662.  The team of 2 were at my house for well under 2 hours, so that works out to over $160/hour/person. When I inquired about it, they responded by saying their standard rate is $180/hour and, "I should charge you ... higher than the estimate." I paid the bill, but I cannot recommend them. read more

I worked with Crouchley to get my home fully re-piped and I cannot say enough good things about them. Their work (from assessment, quote, through to the actual plumbing and inspection) was incredibly thorough and they made sure to followup on all the questions or requests I had. They were knowledgeable, communicative, personable, extremely fair, and reliable. If you want a high quality job, done by high quality humans you can trust, I recommend Crouchley. They will be my go-to should I ever come across other plumbing needs. read more

I had a leaky hose bib and called three companies. Crouchley came out and fixed the issue in 15 minutes! Others had proposed a major project costing upwards of $750! Trust Crouchley, they did an outstanding job and are good, honest people! Highly recommend! read more

I had a really pleasant experience with Crouchley plumbing. Right from the start their plumber Roger was easy to work work with. He was professional, focused, and did high-quality work. I knew the piping under my sink was broken and needed replacement so I asked Roger to take care of that as well. He not only replaced the piping (double stop, p-trap, isolator) but he also re-caulked the sink where the caulking had failed and installed a new aerator on my faucet. All work fell within their $350 - $450 quote. I couldn't have asked for a better experience. read more

Right now things feel rather chaotic in American society. You know what makes this experience even worse? A broken toilet! Well.. One thing that takes that edge off is quality work and excellent customer service. I can't thank Crouchly Plumbing enough. They are professional, clean, hard working, reasonably priced, and local. Thanks for helping me to fix my broken toilet! read more

Had Best Buy fail to figure out how to install a washer and dryer because the furnace condensation tube and the washer drain hose were sharing the same drain and the folks who installed my furnace decided to use a larger, than, needed rigid PVC pipe that was crowding the drain. I called Crouchley first, they were excellent on the phone and said that my problem was relatively simple, but they weren't available for about three weeks. I said I'd call around and call back if everyone was booked, since they are local and were helpful on the phone. Called around, and most people were booked out further - except for one company that said to fix my issue I'd need to tear out my wall to the tune of about $650 (without drywall repair). They could come out the next day, unsurprisingly. Called back Crouchley and booked them for a few weeks out. They said they'd call if anything opened up beforehand, and I was surprised when they called today and said they could pop over really quick because there was a break in the schedule. Tracey came out to my place and was professional as can be. He had a look at the situation, walked through scenarios and even hinted that I could just do the work myself if I wanted, which I appreciated. He knocked the job out in about 15 minutes and charged a very reasonable parts / labor rate. Sure, it wasn't cheap for the time it took him - but a relatively simple job for him would've taken me all weekend to research, gather parts for and install. He treated the job with respect, and I even appreciated little things like how many times he wiped his feet before coming in and out of the house. Everyone at Crouchley treated me like I was paying them to remodel my house for tens of thousands of dollars, and they're my go-to plumbers now. It's a shame that there are a few negative reviews on here that are dragging their rating down. Aside from a few legitimate concerns people have raised in the reviews (things happen), most of the negativity either seems to be centered around the fact that they're booked solid for weeks or that they felt they were talked down to. Not my experience in the slightest, everyone at Crouchley treated me with respect (even though I'm clueless about plumbing) and they're clearly professionals. As for being booked: that's Portland for you, and it's certainly not their fault. If they're in demand, maybe that should be an indicator that they're worth it! Don't let a few negative reviews turn you off from using these folks. read more

We hired Crouchley Plumbing to move our washer and dryer plumbing a couple feet from where it was and to plumb in a sink next to it. We were planning to install the sink and cabinet ourselves after the plumbing work was completed because we had other finishing work we wanted to do in the room. Prior to signing the work order we had a conversation with the plumber in their office about inspection of the work. They said that they'd have an inspector come to review their work (something that they would handle) but that we'd also need to have an inspector come out once the sink was installed. When it came time to do the work, the two plumbers who came were a bit sloppy with their work and accidentally got glue on the front of our new washing machine and damaged it. They opted not to tell us it happened and it was something we discovered once they had left. They also never followed through on pulling a permit and having the work inspected. We were left unsettled and disappointed with their work. Since they didn't get it inspected, we decided to pull a permit ourselves and had it inspected and found out that the work they completed wasn't up to code. We spent a pretty penny to have them do this work and it was a waste. We would not recommend Crouchley Plumbing to anyone looking for an honest, dependable plumber. read more

I can not recommend this business enough. They installed an outdoor sink and associated piping, fixed a toilet, capped a pipe, and cleaned out some miscellaneous pipes that they saw had corroded. They were extremely reasonably priced, easy to work with, and provide a quality service. Thank you!!! read more

I've had a few plumbing issues since I moved into this old house in North Portland and Crouchley solved everyone for a fair price. They are worth waiting for when you want the job done right. read more

Crouchley plumbing was able to get to me the next day. They gave me a 2 hour window and they called 1st and beat the earliest time. they did excellent work, recommended additional work under the sink that would save me money and a call down the road. Everyone I dealt with was polite, pleasant, and respectful, and their prices were reasonable. I would call them again if needed and have no problems recommending them to anyone, read more

Outstanding service and follow up. Rates were competitive. Work was done in a timely manner and I was grateful for the rapid communication.

I am a founding partner of Papa Haydn restaurants in Portland. We've used Sam Miller and his loyal crew for nearly thirty years. As someone who has hired and employed thousands of people over the years, I'd say that the best indicator of a company's integrity is the length of time that key employees remain. Sam and his guys are prompt, exceedingly professional, and honest. There's simply no better plumbing company in this city. read more

I recently had a badly leaking main service line. I called a number of other plumbers trying to get a quote or a ball park estimate. One Tired to sell me on a camera inspection for $90/hr for upto 8 hours. Another wanted $100 just ot come look and quote. Sam came out 2 hours after I called, helped me to make sure it really was a leaking main, and then gave me a fairly reasonable quote. He used a sub-contractor to hydraulically push the new pipe into my basement. This is important since they did not have to dig up my yard and it took less than a day. This mean less money for him, but he put my concerns first. He also discussed with me a number of other projects, of which I had a few other things taken care of. His staff were really good, and very patient with my daughter who wanted to see what was going on. All in all, I am very satisfied and have already referred Crouchley Plumbing to a friend. read more

I had just bought a condo and needed some work done before moving in. A friend recommended Crouchley Plumbing, and that was good enough for me! They were great about getting me an estimate for what I wanted done. They were great at working with me to schedule their work around my schedule. And they were great about coming in, doing the work, and cleaning up afterward. Special thanks to Tracey for listening to what I wanted done and helping me figure out the right solutions; and special thanks to Clayton for the excellent work and explaining it to me really well. Great work + fair price = the only plumbing company I'm ever going to need! I strongly recommend them without reservation. read more

Once again Terry, Tracy and Joanne of Crouchley Plumbing have outdone themselves. Full bathroom remodel, which included moving the toilet and shower (no small feat) but it was handled with skill, professionalism, expedience and a reasonable cost considering the extent and detail of the project. Just can't ask for more from any company, and am so fortunate to have found them. Highly recommend them, and would give more than 5 stars if I could. Wouldn't even consider using anyone else! read more

Look if you are in North Portland and need Plumbing help call them, enough said. I had to use them for plumbing recently (a busted frozen pipe) and even though probably everyone and their mother also had emergencies they came right out, and even had a good attitude! They didn't rip me off and did a great job. I wish more service companies were like them. read more

Had a good experience with Crouchley - they had next day availability, arrived on time. Worked efficiently, reasonable prices. Roger answered all my questions. Will use again! read more

We've had an opportunity to use Crouchley twice -- one to install an water heater, the second to run a water line to a new refridgerator. Both times the company scheduled a convenient time in a timely manner and or plumber was courteous, professional, and efficient. The fee in both cases was reasonable and fair. I recommend them unreservedly. read more

We had a fantastic experience with Tracey & Joel! We moved to Sherwood and decided to call them down for a 2nd opinion after another big, "24/7" company tried to tell us we had to replace the water service for $3600. They searched more thoroughly for the leak and made repairs quickly, explaining what they were doing along the way. They're honest, professional and worked within our budget; offering suggestions to help us monitor future leaks and quoted preventative replacement of the water service at about $800 less than the other guys. read more

These guys are great! Very professional and always willing to go above and beyond. Their prices are very reasonable, they clean up very well after they've finished their job and scheduling is really easy. Crouchley Plumbing is our 1st and foremost go to plumber! read more

Called these guys for a toilet issue where it was leaking from the base. The plumber they sent found that the gasket wasn't level with the floor, and he quickly installed a seal and reinstalled the toilet in a little over and hour. Very friendly service, and I appreciate that everything was explained to me, and that they gave me a one year warranty on the service. I'd definitely recommend them. read more

Had a large foam hair roller get accidentally flushed‍. Crouchley Plumbing made everything from making the appt to getting the roller out very easy and convenient. Joel is the best! Very friendly, safe and professional . The entire experience was great. It's no wonder they've been in business for over 100 years. read more

I was lucky enough that an open time came up right before I called as another company failed me. Tracey came out and was very personable. He knows his stuff and was quickly able to track down the leak that was dropping from my ceiling. He was able to give us a temporary fix while we waited for a part. On his return, he was just as good. Hopefully I have no reason to call a plumber again, but if I do, I'll call Crouchley. read more

Affordable, easy to work with and super pleasant team. They did great, tidy work and were easy to get a hold of. Highly recommend.

I've had Crouchley complete two jobs at my condo. The first time was a mini-emergency the day before Thanksgiving. Kitchen, bathtub, and lavatory drain line were completely plugged. Not only was Crouchley able to come over within a couple of hours they also cleared the line using a variety of plumbing snakes. They also recently fixed a faucet and another drain line so that both operate properly. Their costs were quite reasonable. I would recommend Crouchley Plumbing for all jobs requiring a professional plumber. read more

We received a bid from Crouchley during our home inspection process for some repairs. We got a few other bids after we bought the house. Not only was Crouchley's competitive, they were by far the most friendly and most communicative company we worked with. Terry was on time, friendly, and clearly explained the work he was doing and the extra work he proposed once he got going. I would not hesitate to recommend Crouchley or to use them again. read more

Roger has come to our house a couple times in the the last month for two different projects. He was great! Both times he was thorough, funny, and called before coming over. He checked his work afterwords and was on his way. Great service from a small business. read more

I have nothing but good things to say about Crouchley Plumbing. When the plumber I used for years that was located on MLK retired I went looking for another plumber. I tried another plumber located in NOPO twice with terrible results. I then tried Crouchley. No problems with Crouchley. They showed up when they said they would. Their prices were fair and they didn't mark up materials 10 times what one of the big box stores charge. They even left things cleaner than before they started. read more

I needed my shower drain re-attached in my main shower and have a very small crawl space. When Clayton showed up (right on time), I felt bad for asking him to go down there. He was able to fix the drain without going into the crawl space. However, I had asked that my dryer vent be looked at and, since I had some time left on my 'hour', down Clayton went to check it out. He discovered the problem and even though he couldn't fix it, he made a recommendation to call a heating and cooling specialist or handy man to come and actually vent my dryer to the outside instead of into my crawl space. I will definitely use this company again. I love finding a reliable company with a professional service team who are willing to take on the 'small' jobs. The only thing I would have liked would have been for him to wear covers over his boots as I'm a 'shoes off' house. read more

I just had service done by Roger and am very satisfied with the service received. He was very punctual professional and extremely helpful. Thank you for fixing all of my plumbing problems and being so knowledgeable at it. He is definitely top notch! read more

Called these guys for a quote. They were very quick to figure out what I needed, get an accurate quote, and had an appointment ready for the next day. I would not hesitate to use them read more

When my shower drain clogged up I tried fixing it myself and gave up shortly after. Roger from Crouchley's came over and in no time at all had my shower draining. I couldn't believe how much hair he pulled out of that drain--must have been at least six to eight inches! Ugh! Will definitely use Crouchley's again. read more

The woman that generally runs the desk when you walk in off lombard is as surly as any person we have had the displeasure to attempt to do business with. We attempted to have them come out and give us an estimate but were met with such a poor attitude at the desk that we elected not to use them at all. read more

The strangest thing happened with this plumber. When I first called them, I was impressed that the woman who answered the phone was efficient, understood immediately what I needed (someone to come out and give me an estimate) and we booked it. The day of the estimate, two gentlemen showed up, both with t shirts with the company name on it which always impresses me, and were friendly and helpful. They came up with unique ways to solve my unusual plumbing needs for a remodel with lots of exposed plumbing. We talked about fixtures, colors of angle stops, and many unusual conditions. We all got along great and I felt that I found a great plumber. The owner told me I didn't need a new rough-in valve because the one exposed looked fine and he pointed out that they do not "oversell". I appreciated that. They even had a guy available that day for my first phase. I booked that for the next day due to my schedule. The plumber showed up promptly and did a good job. Before he came though, since I hadn't gotten a written estimate, I just called the office to find out what their costs would be, what their markup was on materials, and to confirm the appointment. For some reason, though I had asked for a call first (given a two hour window) since I don't live at the house, this information was not conveyed to the scheduler. No problem; it was corrected, and I got the call. Now for the strange part. When I got home and read my email at the end of the day, I got an email from the owner declining the bid by saying "we don't feel we can meet your needs". I was already their customer!! The job went swimmingly. And, they had come up with all kinds of unique solutions to my needs! Shocked, I called the office and spoke to Joanne. When I mentioned this to her, she said that when people inquire about their markup and ask such questions, it leads to problems. What? That sounds very unprofessional to me. She also said it could happen that the plumber that was going to arrive, may not have the same ideas about what should be done that the owner came up with and explained to me. What? The owner was very confident about his solutions and took detailed notes. I thought I found a great plumber. Not only did it shock me that they turned down an existing customer's business but that they could afford to turn away a whole day's work in the future! read more

Great folks to do biz with. Thank you for the fast and accurate service!