The doctor I had at this location was superb. However the ladies at the front desk were never…read morehelpful about anything. Always rude and and never cheerful. I recently got a prescription from my doctor and I took it to the pharmacy to have it filled. The pharmacy said my insurance wouldn't cover it without a doctor's authorization. I called concord family medicine and they said there was nothing they could do. This is not the case. I called my insurance company and asked them what they needed exactly. They said they needed to concord family medicine to call them. I called concord family medicine and they said there was still nothing they could do. Still attempting to work with them. After the issue is resolved I'm getting a new Dr.

Never again. Horrible practice all around. Every person in…read morethat office has been horribly rude. My fiancé has seen Borrelli for years and until recently he didn't have problems with anyone other than the front desk ladies (who are always rude and have hung up on him and never help him). He has hypogonadism where he has severe depression and anxiety, always in a dreamlike mind state, weight gain, and other symptoms that majorly effect his lifestyle and quality of life due to low testosterone. From ages 20 to like 50 something should be anywhere from 47-240 (roughly not exact numbers) regardless, he is 22 and he had 18. So they did another blood test. The HIGHEST possible amount he has in his body is 121. Ie WHY HES GOING THROUGH ALL THESE HORRIBLE SYMPTOMS. Borrelli said he's fine and he's not gonna help him. My fiancé spoke with Bree in the lab and she set him up for another blood test. He took off work, drove all the way from Warsaw and was told de Borrelli will NOT test him again and he isn't going to help him or refer him to a specialist. The lack of passion for helping their patients in need awes me. Needless to say we're finding him a new pcp.

Very comfortable relaxed, non judgmental, understanding, helpful, and attentive to giving you the…read moreadvise, medical help , and attention to what your situation is callingfor! Even if it's a referral , or on the spot care! I believe Dr. Harley is one the best all the way around! His staff is awesome ,they are just as attentive, caring and helpful! I finally found a place, that feels right to me! 5 STARS DEFINITELY! THANK YOU! Misha McFall

Wait times in the office usually long. Office employees (and Doctor) have "dropped the ball"…read moreseveral times on returning calls on very important issues, and relating test results to us. Called the Dr. office regarding a situation we had seen him before two weeks ago, A very sensitive and urgent issue. We were told that the Dr. Berger was out of the office and they were not allowed to call him. Did not offer to call the on-call Dr. Phone nurse often gets interrupted when sending a patient's message to the doctor and does not complete the message, so the doctor never gets it. Frustrated many times!!

This likes taking your copay and then sending you on your way with no diagnosis or prescription. I…read morehad swollen tonsils and ear ache and the NP said it was bug going around. I went to a different urgent care and was given antibiotics and was all cleared up in 3 days. This place is a joke

I was seen today by an incompetent NP. The nurse was super nice. The NP however looked at my arm,…read morewhich was painful and swollen, and said,"I'm sure it hurts but wow, it's so interesting. " After being promised at intake that they could drain it she went on to tell me she wasn't sure if her colleague would drain it but she wasn't touching it. She got her "colleague" who confirmed they don't do that and prescribed some meds that she "doesn't think will interact with what I take." I was extremely dizzy and not well...but I was an "interesting" specimen. Idiot.

Frustrated with overbilling. Took my son in for a well child check up and was billed $95 extra…read moredollars because we asked about unusual growth pattern of his chest bone. This took all of three or four minutes. When I questioned the billing was told that it was also because he is AD, although his condition was stable with no ongoing concerns.