Liberty Dental wanted to charge me $1,360 for a teeth cleaning! Yes, it has been too long since…read moreI've had my teeth cleaned. So if they had said it was going to cost a little more, I would have understood. But they were trying to pitch four "deep cleaning" sessions, one for each quarter of my teeth. I felt like I was being sold a used car. I wish this had been discussed prior to the dental exam and X-rays, which cost me $298. Note that I was told everything looked good during the exam...I'm sure this will end up costing me a second exam fee when I find an honest dentist.

Dentists scare me. I have a really hard time finding someone that I can work with and trust. It was…read moreintimidating for me to go to the dentist when I had a split in one of my teeth and felt pain. After months of putting it off, I went to Liberty Dental and met with Kristin Johnson, DDS. She is kind and patient. She answered all my questions. When it came time to perform the procedure, I chickened out, and she was understanding. When I finally got the courage to got through with the procedure, she was amazing. The team here is fun. Kristin is funny and empathetic. Her hands are skilled and best of all, the music she plays is perfect. Leaving the office I was a little sad that I won't be seeing them again for several more months. You can't find a better dentist in the area. Call and set an appointment. You won't regret it.

This was my first visit. I was greeted by Allen at the front desk. He was very kind and gave an…read moreinformative tour. The hygienist and Doctor were very thorough with my checkup and gave me information on what I needed for going forward and tips on oral health.

I switched to Comprehensive on a recommendation from a friend after a new job's dental insurance…read morewas not accepted by my longterm dentist. While I have always found the front desk staff and dental hygienists incredibly friendly, the office business practices and my overall experience surrounding a dental crown left me unsatisfied with my care and a new anxiety around visiting the dentist. 1. Many people have mentioned their up front billing methods and constant attempts to upsell patients. While I cannot confirm that I was specifically overbilled for any procedure, I did feel like I constantly was having services pushed on me for extra fees. I also noticed at a certain point they stopped asking me about a flouride treatment that was an additional fee and just started completing the treatment and asking for payment. While this wasn't a massive strain on my finances at the time, it could really cause issues for patients who are on strict budgets from month to month. 2. I had a crown put on in March of 2021, in October of 2023 the crown fell out while on vacation out of state. I was able to book quickly to have the crown put back in but was frustrated with the brushing off my concerns around how quickly it seemed to have issues. When I returned for my normal cleaning a few months later I expressed my anxiety and fear of the crown falling out again and my concern about flossing around the crown pulling it out. I felt the doctor dismissed my concerns without any real empathy and I left the office without feeling at ease about this. 3. When I was without dental insurance for a time and was not able to afford a visit due to strained finances they did offer me their insurance plan which was more than the cost of the cleaning. I'm not sure why they thought I could afford that but not the cleaning. They continued to refer to this and all of their services as an "investment" which for me personally felt gross (though this could be a petty complaint on my end). I have since been able to return to my longtime dentist and am much happier. I do NOT recommend this office, but I do sincerely hope their services and practices improve for the sake of their patients and staff.

Started going here for many years, the service was ok, and one time i had to switch appointments…read morewith my Father, and after that is was a complete disaster. i got a lady that cleaned my teeth, and i didn't really feel like they were cleaned very well. after that i scheduled my next appointment with the lady i have had clean my teeth for almost 10 years. got a new job took time off to have my teeth cleaned, haven't even worked there for 2 weeks and i come in and they canceled my appointment without contacting me, they contacted my dad. I'm a legal adult, they are not allowed to contact other family members. my dad didn't respond as he left after they screwed up his crown 2 times. and when i get there i get told sorry, please come back tomorrow we can stay open late for ya. who outright just doesnt contact the actual patent that is going to have his teeth cleaned. TBW I'm 26 well passed the age the my parents would take care of my medical appointments etc. all in all they handled this terribly. this office is a hack, and i would stay far away from it. they have lost my whole family's trust and we have since moved to a different dental practice that actually cares about there customers and wants them to have good teeth.

Office is in a very convenient location to where I live. Went in for a chipped tooth and Dr. Cox…read morefixed it really fast and it looks great.

Great place with honest dentists. Harland Smilemakers new dentist tried to tell me I had a cavity…read moreand then rush me into getting it fixed right then. I didn't trust that at all, then went to Charlick and they were honest enough to tell me that in fact there was no cavity there at all. I will be going there from now on.

The doctors seem knowledgeable and the office is clean but 2 awful experiences with their billing…read moredepartment will assure that we never go back. Their services are priced significantly higher than other offices in the area and trying to get information about the cost up front is impossible. If you have limited or no insurance beware.

Having lived in many other cities besides Ann Arbor, I have experienced my fair share of dentists…read morebut none of them have been as remarkable as Dr. Karey and her staff. Having a good dentist makes a HUGE difference in my life because I no longer need to worry weeks before my actual appointment. The staff is helpful and polite while Dr. Karey is extremely knowledgeable and happy to answer any concerning questions I have. I have been nothing but pleased after each visit and will be recommending Dr. Karey to friends and family.

I repeat again, you couldn't visit a safer place for dental care during this COVID emergency. I've…read moregone to Dr. Karey and Cindy for many years and their standards are impeccable. I am very nervous patient by nature. Dr. Karey and Cindy are so gentle and caring, it allows my fears to melt away, making for an enjoyable visit. Her office staff is also very helpful.

It took me a long time to find a dentist I liked after moving to Ypsi two years ago and leaving…read morebehind a dentist I'd had for 20 years in Chicago. The first dentist I tried insisted that I needed, literally, many thousands of dollars' worth of work to correct "severe periodontal disease" and numerous "serious" cracks in my teeth that would have to be repaired with crowns and other violently expensive measures. This was news to me. My Chicago dentist had done a crown for a tooth that was seriously cracked but never mentioned any others that needed that kind of work. When I said that my previous dentist had also never mentioned any level of gum disease, let alone "severe," the dentist and hygienist both smirked and rolled their eyes and said that maybe she just hadn't noticed. Right. Way to gain the trust of a new patient: Insult her previous dentist, whom she liked enough that she stayed with her for 20 years. Second dentist I tried was like a factory. Very efficient, very cold. I didn't like it at all. And then I found Dr. Cole and his wonderful hygienist, Linda. Both of them said that my gums were very healthy and in great shape, and after X-rays and a thorough exam, Dr. Cole did not recommend any kind of extensive work. I asked specifically about a crack in a front tooth that the first dentist I tried had insisted was dangerous and needed to be addressed immediately to save the tooth. Dr. Cole said the crack was a shallow surface crack and could be fixed for cosmetic reasons if I wanted. Otherwise, I could just leave it as it is. Everyone in the office was extremely friendly and helpful. They took their time talking to me and answering my questions, and they didn't try to make me hand over my life savings for dental work I didn't need. Excellent! Finally, I have a dentist I trust and like. PLEASE NOTE: Dr. Cole is in a beautiful new office at a new location, not far from the old office: 1974 North Huron, right across the street from the big white EMU bubble.

Well, this dental emergency turned into a true blessing in disguise…read more I chipped my front tooth the other day and was pretty freaked because I don't have dental insurance, and I'm not familiar with this area. So, I looked on Yelp and found this dentist with a high score, and happened to be one of the few offices open to answer my call on that day. They were very helpful and friendly right off, on the phone, but I was still contemplating skipping a visit, just because I was afraid it would cost a lot. But I decided to go to make sure there were no cracks, and since it was in the front I didn't want it to look bad. I'm so, so glad that I went. The intake people treat you like family, literally. I never knew what that phrase meant until I met these people. It feels like they are just picking up on a conversation they had with you previously.... they are completely comfortable with patients (strangers.) Right away they treat you like they are going to know you forever. Dr. Cole fixed my chipped tooth without a filling or anesthetic in only a few minutes with no pain or discomfort at all. Then he checked all my teeth and told me everything going on with them, which was great. He could tell right away how much I floss. It's nice to hear there is a pay off for all that flossing. The best part was completely unexpected, though... two things: 1. He smoothed out that chip in a way that makes my teeth actually look straighter. They look way better than they did before I chipped one. It looks like I got braces or something. Five minutes of work, and my teeth look straight. That is crazy! 2. Because of the minimal amount of time and work; the minor damage to my tooth, and since I had no insurance, he charged me hardly anything! It ended up costing less than dinner at Casey's. That's crazy! Anyway, you get the picture that this was the best visit that anyone could ever have to the dentist. If I ever move out of Ann Arbor I'm coming back here for dental work.

I went and had a cleaning today. It seems that they are doing it every 4 months now versus 6. Staff…read moreis always friendly which is a plus. However, I was taken by surprise today as fluoride is typically an option. They did not even ask if I wanted it. Maybe a slip of mind? I was then charged extra at the counter. It did not cross my mind until they asked me to pay. Not cool to have this as a surprise. They are suppose to ask first before assuming when it comes to additional costs during a cleaning. They had done so in the past. I know times are tough but don't take it out on your customers. I won't be tripped up by this again.

Be careful. They will nickle and dime you. Do procedures not necessary. Put in a crown that a…read morefew days later got a small hole. Never went back.

Staff is great but they lack ability on billing insurance companies. Had prior approval on 2 kids…read morefor wisdom teeth and now a year later say they forgot to bill insurance company so i am responsible for the bill. I told them no its your mistake you figure it out.

I neglected my teeth for many years due to judge mental dentist practices and I NEVER thought I'd…read moresay this, but as I am packing my things to leave Michigan, I am sad to get a new dentist office. The entire staff is beyond wonderful from the people who greet you in the office, to Heather who is an absolute peach, to Dr. Black. Everytime I see him we talk about random things and I feel no anxiety even when I'm getting a double root canal during Covid. This office is an absolute blessing and I highly highly recommend.