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    HOTWORX - Bluffton, SC - Buckwalter

    HOTWORX - Bluffton, SC - Buckwalter

    3.8
    (10 reviews)
    3.3 mi

    I love Hotworx Bluffton! Always the best workout! Staff is so welcoming, Lucia is the best!read more

    So. I am not in the habit of writing bad reviews. I usually give any business the benefit of the…read moredoubt and also give them a chance to make things right. But that did not just happen. So I called to cancel my Hotworx membership about 4-6 months ago. At that time I was told that it would cost a large fee to cancel the membership, so as a courtesy, they would just put my account on hold or "freeze" with no fee. I was also told on the phone that I could call back when I wanted to "unfreeze" the account. Great. However.... My "membership" was a direct withdrawal from my bank account, and (my bad) I didn't notice that for some reason it was "unfrozen" 3 months ago, at a rate of $59 a month. When I called today to speak with them, they said if I wanted to cancel, it would be $99. This is in ADDITION to the $180 they collected for the last 3 months for turning my account back on. $280 for a mistake that they made. After speaking to 2 individuals (I'm assuming the 2 women who own the store), they said that they would do me a courtesy of canceling my membership for "free", but they would not remove the 3 months of fees. When they turned my membership back on, they did not inform me by email, voicemail, or text. So I was not aware it was back on. They said that, per their contract (that my husband signed, as it was a gift) they did not need to notify me. When I asked why it was turned back on without my permission, they said that this was in the paperwork i signed to freeze the account. I said I called on the phone to cancel, and the woman said that she would freeze for free and I could call back when i wanted to come back. She said I must have been misinformed on the phone, but again referred back to the fine print of the original contract. So, she said I was misinformed on the phone, but still charged for 3 months with absolutely no notification (other than my bank statement), and given this fact, they still would not work with me (other than waiving a $99 fee to cancel). I really thought these women were running a great business there. I enjoyed going there when I got the membership. But this business practice really left a bad taste in my mouth.

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    HOTWORX - Bluffton, SC - Buckwalter
    HOTWORX - Bluffton, SC - Buckwalter

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    Orangetheory Fitness

    Orangetheory Fitness

    4.5
    (12 reviews)
    9.8 mi

    I've been a loyal Orangetheory member for years and truly love the workouts. I wanted to share a…read morequick PSA for anyone visiting the Hilton Head Island (HHI) location--especially since many people vacation here and may want to keep up their fitness routine. Unlike other studios I've visited across the country--from New England to Iowa to Florida--this location ASSIGNS your starting station. At every other studio, it's always been first come, first served. I've tested this workout in every variation, and I personally get the best results when I start on the treadmill. That's why I got up early on my day off, drove 15 minutes to the studio, and arrived 15 minutes ahead of class--only to be surprised that I was starting on the floor. When I asked to change, they would not allow it. It is worth mentioning that I have been to this studio a few years ago and that was not their policy then so it appears to be a more recent change. I contacted the studio manager and was told that they prioritize local members' preferences due to the high number of visitors. While I can understand wanting to accommodate regular members, I was disappointed this policy wasn't communicated up front. I had to book over the phone due to a glitch in the app, and no one mentioned it. Visitors pay for classes just like regulars and deserve the same experience. If I show up late, that's on me--but in this case, I did everything right and still didn't get the workout I planned for. To offer some perspective, I frequently attend OTF studios in Orlando, which sees over 75 MILLION visitors a year--so I am sure their studios get far more visitors - and they do not assign stations in this way. Everyone gets the same fair shot to start where they want. For my second class reserved at HHI location, I noted my preference to start on the treadmill, and while I appreciated that the studio called me 30 minutes before class to let me know they couldn't honor that, so I chose to cancel instead. This assignment policy appears unique to the HHI location. Just as local members have preferences, so do visiting members--so I'd encourage anyone booking here to be aware of this in advance. It really should be communicated on their website so hopefully this is a good PSA. Otherwise I will say I found the studio to be clean but just a frustrating experience that could have been avoided.

    It has taken me too long to write a review of this place, but I can't say enough good things about…read moreit. Not all OTFs are created equally and this one exceeds the standard. To start, Mira and Abi are both wonderful at managing the office and helping the customer (me) with pretty much anything I ever needed. Including most recently when I moved and needed my account frozen. Very responsive, and not to mention professional and kind. On top of this, coach Chris and Lexi are SOOOO fantastic and I have never enjoyed working out more or looked forward to waking up at an ungodly hour like I did on their coaching days. It felt very much like a community rather than a gym and that was great for someone looking to motivate themself like I was. This was my first orange theory experience and safe to say it has set a very high standard. I hated to leave it when we moved but it was integral to my fitness journey still today. Don't hesitate--join!!!

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    Orangetheory Fitness
    Orangetheory Fitness
    Orangetheory Fitness

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    Cross Fit 843 - intervaltraininggyms - Updated August 2026

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