Let me start off by saying that the repairs done to my car were great. My car looks brand new…read more However, WORST customer service ever!!!" I had my car repaired in February of this year. I paid my deductible when I picked up my car. Not sure why, but when my insurance company settled up with the shop, they also paid the deductible. I was notified by my insurance company that the deductible had been paid twice and that the shop should refund the deductible that I paid. Well, that was 4 1/2 months ago and about 20 phone calls later. I have yet to receive the money owed to me. The shop says they are now "corporate" and that the claim is with their accounting department. Again, it has been 4 1/2 months... No one ever answers the phone at the corporate office (which is in Arizona). No one ever returns calls / messages - I have left over 10. I am now paying an attorney to write a demand letter... RIDICULOUS!!! Good luck with this shop if you ever have an issue with payment. Jennifer Eller

The customer service was excellent at Great Plains Auto Body, starting with Latrice and AJ at the…read morefront desk. They were friendly and professional, so I felt confident that I would have a great experience from the beginning. They took down my information and asked my preferred method to be reached. They also made sure I was comfortable while I waited for Enterprise Rental to come meet me. I was kept up-to-date on the progress of my car either by phone call or text. And they finished on time!! I was satisfied with the work done on my car. It looked brand new. I'll definitely continue to do business with Great Plaines Auto Body as my needs arise.

Thank you Roxanne for the stellar customer service!! Onyx JLR is a definite recommend for us!!read more

My son found a really nice used Dodge at the dealership. Maximilian, was our sales guy. Super…read morehelpful and friendly. Jorge was our finance guy and he was friendly, honest and thorough. They have a really cool customer lounge with free snacks, and interesting history about Mini.

Stay Away. Look at reviews. Andre never answers phone, you get answering machine, but doesn't…read morereturn calls. Go by the shop in middle of a business day, and totally closed up. Paid $500 for parts on 16 October 2025. 3 months later, no parts, 4 months later, finally got parts, but needs good weather. 5 months later told to come back next month. Spent $500 for nothing, no parts, no service. Andre finally calls me back and yells and swears at me. This is not a real business.

Do not I repeat do not use this shop unless you don't need your car for 2/3 months and it can sit…read moreoutside in there lot. Just trying calling the office and see if you get a answer. Horrible service. I'm sure he knows his stuff but he just need to thrown in the towel with that type of work ethic

I took my vehicle here for some work and was told to come back at a certain time to pick it up…read more When I arrived, my car was out on a test drive. After waiting, the worker finally returned--not only with my car but also with multiple bags of fast food for himself and his coworkers. It was infuriating to see that he had stopped for fast food while using my vehicle. To make matters worse, he casually remarked about how comfortable the ride was. This level of unprofessionalism is unacceptable and shows a complete lack of respect for customers' property and time.

My car stopped on the interstate and the tow truck driver recommended I take my car here to have it…read morelooked it. They are very respectful and super friendly. However, I do not recommend this place unless you have a lot of money. They quoted me an astronomical amount. So i called around to other shops and found one who would do the work for less than HALF of what they were trying to charge me. Then, this other shop told me that some of what AllTech said was wrong, truly was not.

I'm rating this because my experience with this store was not even good at all I had service with…read morethem it was an accident with my Camry they charged twice my insurance company and they didn't even inform me and once it was done my Camry the driver side door they didn't replace it they fix the damaged door and adjusted back to the car and they said to me that they order a new door which is lie and scammed me they even scamming the insurance companies too this is my ratings and my right hope you get it all don't do any business with this store they tease you they lie to you and your insurance and the service and the people work there they have a bad behavior with customers the owner itself has a bad behavior with customers too they are not doing the right work.

Had an accident and needed our car body repaired, Very expensive but that's because car parts are…read moreexpensive. He was very kind and kept his store clean. He helped walk you through everything and explained why everything costed what it did.

We scheduled an appointment to get an estimate on hail damage. My husband took time off to take our…read morecar in. When he got there, they refused to do an estimate without an insurance claim number. We were getting the estimate to determine if a claim was worth it. Since claims count against you, we wanted to ensure it was worth it to file one or just pay for the damage ourselves. To further add insult to injury, they didn't tell us this when we scheduled the estimate, forcing us to take time off unnecessarily.

This place has a policy that it will not work on rebuilt title vehicles. This is a perfectly…read moreacceptable policy, however I called in to get a quote for some touch up items on a salvaged title vehicle, explained the situation to the person on the phone, and was setup for an estimate. I took time off work just to get told they won't touch it, even though this was never mentioned when I called in. Wasting my time is not something I enjoy doing.

DO NOT go to Terry 's These guys had my car for 7 days!!!! Apparently you should not take them any…read morevehicle that has a problem with a computer part. So anything built before 1970 should be okay. Thier vendor who tells them how to program new computer based parts takes 5 days to help them. Day 1 it took them all day to start looking at my car. Day 2 & 3 was the weekend. They aren't open. Day 4 my part didn't arrive until the afternoon delivery. Well I'm not surprised, if you don't order a part until after 4 pm, you aren't going to make the morning delivery. Assuming they actually order the part before they left on Friday. Day 5 they are in line to be helped program the part. But the vendor had a lot of their employees quit. But I was on the list... Day 6 I'm still on the vendor's list but they haven't been called yet. Day 7 the got hold of another vendor and they will there some time this afternoon. I guess the vendor they waited 3 days to call is actually able to do their job. They got it done in less than 1 day. Terry's customer service is as bad as their vendor's. I had to call to get updates on the status of my car. Then it was Ford's fault... Then I should be happy because my car IS fixed. Of course it's fixed I didn't take it to the shop to drive it home with the same problem!

I will never take my car here again. I asked them to fix my Ac and they did everything but . I…read moreended up doing it myself. They charged me for a timing chain and 4 head gaskets. But only fixed one. I took it in twice both times within days had another issue . My car ended up sitting all winter until I could go outside myself and fix my power steering. It was obvious they cut the hose . I paid 5,600 . I could of bought a engine for that price . This place deliberately sabotages your car so you will come back. I took to them because I didn't have a garage and I knew it would take me at least a week. I spent over 5,000 and had to spend more to fix things myself. Definitely DO NOT recommend !

From start to finish, the team was professional, knowledgeable, and genuinely friendly. The quality…read moreof their work is outstanding, especially considering their fair and reasonable pricing. I recently had the parking brakes replaced on my 2011 GMC Sierra 2500HD, and the entire process was smooth and hassle-free. I scheduled the appointment online over the weekend, and by Monday morning I had a clear, fair estimate. I dropped off my truck the morning of the repair and had it back by the end of the day. What really stood out to me was their honesty--they charged exactly what was quoted, with no surprise fees or upselling. I highly recommend this shop to anyone looking for reliable, high-quality automotive service.

just took it in but so far great communication. The inspection sheet so far has been thorough. And…read morehopefully price is affordable and he got it in this morning like he said he would! So far great company would recommen! Will leave another review as soon as it's done!