I found a beautiful dress at Le Chateau Blanc Couture for my wedding. The female staff were…read moreextremely helpful and friendly. I would advise all future customers to be wary of shop management. 1. Excess surcharge if you are paying by credit card which is unnecessary, especially if paying by Visa. 2. Do not use their recommended tailor. I had a terrible experience paying over $200 for tailoring (shortening hem and train) which was dodgy. The tailor had my dress for 2 weeks and was reluctant for me to come pick up my dress! (I was due to fly out of the country that week). When I finally did go to pick it up, she rushed me out of her house without letting me examine the dress and proper consultation. I get home and I re-try on the dress and it's clear that the hem was not taken up enough as discussed. In a panicked state, I call my local tailor who offered to fix ASAP. I then contact Le Chateau Blanc management the following working day and complained. Claude, shop owner, was extremely unhelpful and even turned the situation around blaming the customer. No apologies. * The cost of my dress was $1000 off the rack. * I paid Le Chateau Blanc Couture $200 to tailor my dress. * I am now paying another $250 to fix the tailoring. I have paid half the price of the dress to tailor my dress and management still does not take responsibility. I have called a number of times without response from Claude. Highly NOT recommended.

I had the most wonderful experience shopping for my wedding dress!! I went into Le Chateau blanc…read morecouture in Sydney road Brunswick with no intention of purchasing my wedding dress that day. Claude (the owner) was patient with me, as a portion of my wedding party was late for my appointment. I had my matron of honor, sister and my Mom there with me. My intention was to try on some gowns to get an idea of what I would really like. After telling them about the dresses I had in mind, they suggested some additional gowns and then let us select some more dresses. I had a price limit in mind and I informed them of my budget. When we selected the additional dresses, we got so wrapped up in the moment that we weren't very mindful of prices. As you can imagine, I tried on "the dress" and it was twice my budget. Claude worked with me on the price, offering me a very generous discount (something that would NEVER happen at a chain bridal store)!! they never pressured me into my purchase, giving me plenty of time to think about it and even offered to give me a day to think about it. I happily purchased my dress that day and couldn't have been more ecstatic. The staff were extremely helpful, professional and friendly. They made my entire wedding gown purchase an experience I will never forget.

So glad I have found this store. I was shopping for my dress for over 2 months before I learnt…read moreabout this store. Most other stores I have been do not offer good customer service, and more importantly, all their dresses looks almost the same being from the same designers. I was amazed by Eternal Bridal's new york labels, as they were unique, and felt really comfortable when I put it on. The consultants were highly professional yet very down to earth, I ended up getting a Lazaro gown from them, even though it was bit over my budget, it was well with it, considering the design, quality and service I am getting from them. Would definitely recommend this shop to all brides out there.

I wasn't sure what to expect when I first walked into Eternal Bridal. I was stressing out as my…read morewedding in July and I haven't found my perfect dress. The moment I walked into the shop the staffs at Eternal Bridal treated me like a VIP. They greeted me by my name as I have made a booking on the phone and the whole experience was just amazing. Kaitlyn was my stylist and she was such a darling. She patiently waited for me when I said I wanted to browse through the dresses. I was overwhelmed with my choices (they are very stunning!), she was quick to recommend a few based on my preference and body shape. I tried them, they fitted perfectly, I was definitely in love. I had a hard time choosing between two dresses of Lazaro and had to ring mum to come. Kaitlyn was with me throughout the whole process and I ended up stretching my budget to go with the more expensive one. I want to say a big thank you to Eternal Bridal especially Kaitlyn for making my nightmare turned to a dream come through. My bestie is getting married this Nov and I definitely recommending Eternal Bridal to her. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.