DO NOT LET YOUR CAR COME HERE. I got into an accident on Tuesday and somehow this place towed my…read morevehicle out of veils in westford. I called Saturday and they told me that they didn't have my car. I called yesterday and they told me they had no way to look up to see if my car was there. so I come all the way here with my three kids in hopes to get there car seats. And I'm told I have to make an appointment. I call the police have them come and still wasn't able to get my girls carseats. He answered when the police called him but not when I did. And said we could meet at 1 and still refuses to answer my calls. police also stated that this place has had many issues. Put them out of business and never let your vehicles go there. you don't even deserve one star.

DO NOT use the towing company associated with them. I had an accident in Madison County and the…read morestate troopers called them to tow my vehicle. They have been one headache after another. They played me against my insurance company hoping to inflate the storage costs. Scott will give you the runaround. STAY AWAY!!!! Zero stars if I could.

I've been taking my cars there for several years. Always friendly and reliable when fixing my…read morecar. I highly recommend them!

Very cheap and honest auto garage. Reasonable and friendly. Very convenient. Mike is a very honest…read moreguy.

Not the same service or quality since the new owner took over. Have given him a few chances and am…read moreso disappointed.

Bob and his workers are very nice men with great knowledge and expertise in the field. I always…read morefeel safe going to them for help with my car!

Johnston's came to our rescue during the 'White Out" the day after Thanksgiving. Due to the poor…read morevisibility, I overshot a turn near our home. Our 4WD Audi slid off the side of the road, ending in DEEP snow all around the car, with the right side wheels in a ditch. I thought we were in real trouble. Steve and Devin from Johnston's showed up in less than 20 minutes after my wife called AAA. I could not be more impressed with the expertise they both demonstrated in freeing our car. From the very deep snow, they pulled the car, with my wife and dog still in it, backward onto a flat bed. They got to our house, then backed up the long curving driveway in very poor visibility and deposited the car just where I wanted it in front of the garage. On top their knowing exactly how to quickly resolve a difficult situation, they couldn't have been more pleasant. The gave us a Happy Ending, to what could have been really terrible. Highly recommend Johnstons.

Loyal Customer for Life! The Best Service and Integrity!…read more After Craig and his team at Johnston's Auto Body did a flawless job on our Range Rover, we didn't hesitate to bring our Hummer EV truck in for specialty work--and once again, they exceeded all expectations! The job list was specific: installing two heavy-duty recovery hooks, fixing a small chip in the front, and applying a full winter protection coating to prepare it for the NY cold. The work was done quickly, meticulously, and with the kind of expert precision you'd expect for a high-end vehicle. What truly solidifies Craig's reputation is his character. Because we were returning customers, Craig performed all of the requested work on the Hummer EV--the hook installation, the chip repair, the winter coating, and a comprehensive vehicle inspection--completely free of charge. He insisted on this incredible gesture of loyalty, simply saying, "We take care of our customers." That genuine care and staggering generosity, coupled with his impeccable high-quality work, is simply unmatched. Johnston's Auto Body is more than just a shop; it's a business built on trust and exceptional service. If you want the best work done by the best people in Utica, go see Craig. We are loyal customers for life!

Had a breakdown while towing our trailer on the NYS Thruway on the way camping. He was able to tow…read moreour truck 25 miles back to Utica for repair, and provided another truck to tow and park our trailer another 25 miles in the opposite direction to Green Lake State Park in Syracuse so we wouldn't miss our camping. Made the best out of a possible bad situation. Highly recommended.

If you're ever in a car accident and they take your car here, have it towed somewhere else. Our…read moreinsurance company went to total the car on Friday afternoon and by Saturday morning Kinney's had sent the car to auction before we were able to get the rest of our stuff out and take the plates off the car. Now we have to hunt down our car to get the plates and our stuff back.

I found this company after being frustrated with years of super costly bills at Burdick's service…read morecenter. A&K was ranked #1 for what I was looking for: A great crew that could work on my SUV which is a German vehicle. The crew had the work done the same day to replace my rear suspension and rear airbag system. They also did it for far less than Burdick quoted me. I think I've found my new mechanic for my BMW X5. Thanks guys!!!

If you're looking for a dealer alternative that understands the automotive enthusiast mindset,…read moreyou've found the right place. A&K Eurowerx is a Volkswagon and Audi specialty repair shop. They'll help you keep your VW/Audi vehicle dialed-in and up to factory spec. If you're looking for a factory+ configuration A&K does that too. A&K can help with performance tunes, suspension will help you get there faster.