I worked with Matt the manager and two other associates and it was a great experience. They were…read moreall very knowledgeable. The service the coverage is perfect. I left after being on it for like two years. I switched over to T-Mobile for some type of a price break but they're coverage was terrible. I switched back to Verizon two weeks ago and the coverage is perfect. I do deliveries I do Uber eats GrubHub and DoorDash and run all three apps at the same time and never had a problem with Verizon. All the other carriers T-Mobile AT&T they all crashed when I run the apps like that never had an issue with Verizon wonderful service great coverage the best coverage of any carrier.

Went in to ask about the current promotion for new iPhone 16 when you add a line. A family member…read moreis leaving her job and losing her phone. We want to add her to our account which would be a new line. We also want to port the work number over to the new account and were told that we weren't eligible for a free phone with a new line unless we took a new phone number. This made no sense and I told our rep so. He got belligerent and basically said to talk to a manager and then walked away. I came home and called Verizon customer service and was able to add the line, get a free phone, and get the number ported. Will never go to this store again.

Walking into an Apple Store when your current phone is broken feels a little like arriving at the…read moreemergency room carrying your own severed arm. There's stress. There's urgency. There's the quiet fear that someone is about to explain why this situation is going to cost the same as a small Caribbean vacation. So before visiting the Apple Store at The Gardens Mall, I checked the online reviews and honestly became a little hesitant. The feedback online painted a picture somewhere between "mild inconvenience" and "technological apocalypse." But I was nearby, desperately needed a new iPhone, had a gap in my schedule, and decided to roll the dice. I'm glad I did. First off, the location is incredibly easy to find, especially since it's right near the Bloomingdale's entrance at The Gardens Mall. No wandering through endless corridors wondering if you accidentally crossed into another county. The store itself is exactly what you'd expect from Apple: spacious, bright, sleek, and somehow engineered to make you feel poorer the longer you stand inside it. I was greeted quickly and paired with help almost immediately. Since I already knew what phone I wanted, I expected the interaction to be fast and transactional. Instead, what really stood out was that I genuinely felt served instead of sold to. That's an important distinction. The two employees who helped me were professional, patient, and extremely knowledgeable. They walked me through the purchase process, transferred the data from my broken phone to the new one, and even helped with the switch from my phone carrier... which isn't even one of Apple's preferred vendors. And not once did I feel rushed, pressured, or upsold. Yes, they guided me toward a phone case and charger, but it felt consultative instead of sales-driven. More like, "Here's what would actually work best for you," and less like a timeshare presentation disguised as customer service. Considering I walked in expecting stress, complications, and possible regret, the entire experience was surprisingly smooth and honestly kind of refreshing. Whatever experiences other reviewers may have had, mine was absolutely a five-star visit. Also, my blood pressure survived the iPhone purchasing process, which may be Apple's most impressive innovation yet.

The service here is always impeccable! So professional and knowledgeable and helpful. I enjoy…read moretalking with the staff and look forward to my visits to this Apple Store. I've been here multiple times since they first opened. They are the best!

Great service every visit. They do well in training their employees…read more My last visit was with Donald. He was thorough and enthusiastic throughout the interaction. While he was assisting me, several customers came in and specifically requested him and they waited. Every staff member is attentive and knowledgeable.

I had an excellent experience. Amber and Lucy went above and beyond to help solve my problem. They…read morewere very professional, knowledgeable and helpful. Highly recommend.

Well I'm the first one to admit when I make a mistake and i made a doozy this time. The people at…read moreAT&T were right, my bill was going to go up after upgrading to the iPhone 6 : ( So the salesperson at Apple messed up and I took the phone back. Apple did apologize and even offered me a token gift for my inconvenience, so all that was wasted was time and petrol. I'm sure the 6 will be half price in 8 months anyway....

Daniela is great. Explained what my issue was, with. good attitude and didn't make me wait a long…read moretime. Really appreciate it

Going on day 4 of not having a phone number. We went to he this store Saturday to have my number…read moreported to my partner's line since Mint's coverage is terrible where he lives. We explained to the rep why we were there. My number was ported, but my phone was locked and rejected the sims card. No idea why bc it was paid in full 4.5 years ago. It was my fault for assuming the phone was locked, but he also should have verified that it wasn't BEFORE porting my number out. The store was closing, so the guy sent us on our way, me with no service at all. That night I called Mint and confirmed the the phone was not locked, but AT&T still said it was. So far I have spent about 10 hours trying to get MY number back on MY phone that I'm PAYING service for without actually having service. The phone reps at AT&T give ZERO you know what's about us. They talk over you. They don't empathize with the fact that not having a phone for 4 days is a major inconvenience. They shush you when you speak up. They're robotic and void of emotion. It is so invalidating and irritating. All that money they spend on advertising for new customers; if they would just treat the existing ones correctly... I went to T-Mobile yesterday to port my number there instead. They said AT&T put a fraud protection on my phone. So, the phone service wasn't working but somehow there is fraud protection. GREAT. We called AT&T yesterday and they supposedly removed the protection, but today, T-Mobile says otherwise. So ANOTHER call to AT&T for ANOTHER smug rep not caring about why I'm so upset; talking over me, etc. So thanks to the rep at this PGA store, who did not listen to the most important need when I came in on Saturday (port my number and add to bf's line) I have lost hours and energy chasing my own phone number. To top it off, he changed my partner's plan and added insurance to his phone without authorizing, so he was being charged for that as well. I've never wanted to be with AT&T, and this ONE experience confirms that I will NEVER, EVER. EVER join that company. Anyone else noticing that these companies are covertly and incrementally encroaching on our rights? They put us on hold for hours, show no remorse for their mistakes, set ridiculous parameters and use gimmicks to make use feel like we're getting a deal. Anyone else over it??? They don't have enough reps to service people and they don't seem to be regulated. And of course, we are not being compensated for the time and energy spent fixing their mistakes. Then they call people "Karen" for being upset about something that we SHOULD be upset about. The apathy is unreal. I just want landlines to make a comeback!

From the owner: AT&T, serving over 81 million wireless customersread more

If I could give 0 stars, I would. This being a " franchise" store in lieu of corporate, they charge…read morefor all things - I got my phone replaced at Apple and was went here- they attempted to charge me $35 activation fee for my e-sim. I forgot my pin and they had no way of calling customer service to retrieve. I went to the corporate on PGA, no charge, they scoffed when I said they wanted me to pay $35, as it wasn't an activation. Also, they verified my account by my ID without a pin. Terrible franchise and poor customer service.

Great staff, super friendly, were immediately able to fix my problem on my phone. I would…read moredefinitely recommend for everyone to review with them.

Went to get computer wiped clean after I got scammed and someone could see my computer. Employee…read morechecked everything, erased the viewer that had looked at the computer and found everything else to be OK. Advised me what to look for so to not get scammed again

My wife needed a new battery for her phone and got nothing but runarounds and excuses. I have yet…read moreto see why this place even deserves to be in business.

Just switched from sprint horrible service. Son c e we had Verizon I have had no dropped calls…read morephones works all the time. Went into this store to give my military paperwork so I can get a 15% veteran discount. We (vetrans) also receive a 25% discount on acesscories. So I went into this store was 5 in the que. Oh how I hate the que. And for some reason I got seen right away the lady who was checking people in the help me with my paperwork and I bought some more items and I was out of the store in under 15 minutes which is amazing and wonderful.

Terrible!! Made a mistake and they penalized me by making me go into their store every month and…read morepay balance

Perfect 10! I kid you not! I was shocked too as most experiences in these types of stores are…read moreaggravating. Let me start out this way. Donovan, Chantel and Adel are nothing short of amazing. Great customer service and continued to work with me 2x even after the store closed. Here is my success story. My daughter got her phone stolen. I purchased an iPhone 11 from a reseller. I tried to activate the phone on line with a Sprint specialist. While hearing the roosters in the background it was very apparent that it was not going to be successful. I drove up to the store and work with Adele to get the phone activated. She did go ahead and activate it on the T-Mobile network. Once the phone was successfully working she did notice that the ringer was not sounding right. Regardless, I took the phone the next day to the Apple store and it was just some crud in the speaker system. Bottom line I ended switching the phone back to the old iPhone 6s that I was letting my daughter use just so she would have a phone. Fast forward to December 13 in the evening. Once again I tried to activate the phone online and on the telephone call with Sprint. Once again it was very unsuccessful. I ran out to the store last night 20 minutes prior to them closing. Donovan and Chatel were totally focused on activating the phone. They worked on it for a minimum of 45 minutes and called their special support number. Finally, 10 to 15 minutes after the store closed, they got the phone activated. Fantastic Job!!!! Seriously these young people working at this store are wonderful. Thank you to this T-Mobile reseller for hiring such fantastic dedicated employees.

When nwe first purchased phones there the Manager added a tablet to our account , We came bck the…read morenext week he refused to delete it .Took 4 hoursn caling 611 to solve issue . Any time we went back personnel was only interested in selling us new phones LASY DISRESPECTFUl employees

I'm uncertain why this Target has such a low review because I find the customer service here…read moreoutshines neighboring locations. More importantly, I never have to wait an inordinate amount of time for a drive-up pickup. Today, I may have waited two minutes tops and Neri was extremely efficient and kind. Shoutout to this Target team! I can't say this holds true for the second closest location.

Poor service at pharmacy. I was not allowed to checkout at pharmacy with 2 first aid items! Bad…read morepolicy when you need to get in and out of the store quickly with first aid products. Had to wait in a long line in the front of the store.