Lena was amazing!!!!! She solved all my problems and made getting a new phone less stressful!!!…read moreEvery other place is an all day process. Thank you Lena!!!!! I'll definitely be recommending to my friends and family!

The 2 young ladies were very helpful with my issue. They are the district champ! Best store in NC!read more

The owner who did the work met me at a local phone provider, took my dead phone, the battery kit…read moreI'd already purchased and knew needed a professional to install, completed the work in his service vehicle, and was very reasonable for his travel time and the work provided. He clearly knew what he was doing, did not waste any time on chit-chat and I'd use his help in a heartbeat if needed again. Specifically had an Apple iPhone 6S with a dead battery. He replaced with the new best reviewed for the phone from Amazon replacement battery, charged it up and it works better than new.

He did an amazing job on my iPhone X. Price was best in town and I couldn't believe how fast it was…read morecompleted.

Customer service really bad people to speak and deal with. Had two phones hooked up with them in…read moretwo weeks and neither one of them are working right now. All they can say I go to a store. So why y'all take my money and not one second of service

Renee - fantastic job. Thank you. This store is great. Next person up always jumps out of their…read moreseat to come and help before you can even get through the door. I've come a huge fan. Will go here for al of my Verizon needs. Didn't say Renee was great? She was. She is. Subsequent visits, every single person jumped at the opportunity to assist me. Why call Verizon when you can get immediate, in person customer service here. Best, Dan T.

Why is it so hard to close a deceased relatives account? You make grieving people jump through…read morehoops.

I made this Yelp account just for this one specific review and to ensure my distaste for this…read morelocation is known as a good venting session. To sum it up, I came in to pick up a new phone through my warranty and I am not very phone savvy when it comes to the technical aspects. Well before I left, I asked the agent that was helping me if everything was good to go as my iCloud was syncing to my new phone and he ensured me that the iCloud syncing can be done at home. All of that for him to tell me that I can erase my old phone. Well come to find out, nothing on my old phone was transferred and honestly it is very disappointing and a huge inconvenience. Yes I will live on, but I do not recommend coming to this store for absolutely anything, because they more likely than not will become one of your biggest inconveniences for the following days. Now this may just be me venting but seriously, I have to start from scratch and redownload all of my apps and for some of the apps I can't even regain important messages regarding my job. If you are getting a new phone, don't let them fool you, and verify, verify, verify. Ah and I think the guys name is Vincent, I could be wrong, but he's the big dude that wears a mask. Yeah I don't really care, the last place I will be coming to fix a problem is this location. I might as well move to Verizon since I have a clean slate now. I hope you all are having a good day, because I'm not.

After my bad encounter with Yvette at TMo Ramsey St, I came directly here on a weekend before…read moreclosing. I really needed to upgrade my old phone to newer Samsung and it just so happen that TMo was running a promotion of 50% off if you have a Military Plan and verified military. Walking into the store, I got greeted immediately. Both staff were assisting customers, so I had to walk around the store and explore their promotions and devices. I forgot her name, but she was nice, she apologized for my waiting, I was like too easy. I am not surprised this store gets busy all the time, it is located inside the mall. Since it was closing when I came, it wasn't all that bad. I explained to her my concern and what my mission was, that is to get out of the store with the new Samsung Galaxy S9plus in my pocket, I mean more like in a paper bag. She looked into my account and viola, she was like Sure! She asked me what color I wanted, I said Blue. She went in the back to get me the brand new unopened, boxed phone. As easy and fast as that. I left with the new phone, I was thrilled. When I got to my place I noticed that she put in a wrong receipt, oopps. I called the store past 7pm, knowing the store would have been close by that time, but she picked up, and apologized. Those are the qualities of great customer service. I'd make this as my home TMo store. Go Magenta.

My boyfriend was having horrible issues with his iPhone. He brought it to this location before…read morewhere the lady told him that she couldn't fix it. So he's been without his phone for a while and He had to use an old phone. They told him it was unfixable. However, he went yesterday and saw Don. He did not give up until he fixed my boyfriend's phone. Shout out Don!!!!! You guys should give him a raise!!! We will only go to that store and only speak to Don! Thank you!!!

These people are dishonest, I went into a store with a phone that need fixing, and I was told the…read morephone was not able to be fixed. Now after I brought a new phone the same person fixed my old phone. The very next day I returned the phone back to team moble less than 24 hours team moble ask for payment. And I returned team moble phone less than 24 hours,no phone call, and the phone was never used.

Great place this was one of the best t mobles I went to thanks to the coworkers…read more Nice place

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Putting a hault on scamming MFers!!! Stop charging their…read morecustomers way more than they should be paying!!!! ESPECIALLY if they've already paid off their phones or if their contract is past due date

Kevin Lee was awesome! What great customer service! Also, you think slow... place was packed but…read moremoved very quickly & efficiently! Kevin was polite, energetic & knowledgeable $.

Ryan figured out what was wrong with my phone in a flash. Very honest and didn't charge me when my…read morecharge port was just dirty when I thought the port was to be replaced. Thank you so much!

Stopped in to get phone button replacement, phone wouldn't boot up, got there when they opened over…read morethe weekend. First open sign was on but door locked, soon as I pulled the locked door the young man came out and unlocked the door along with a lady who was behind me, the young man looked at the phone and told me if I knew the age of the phone and said it was five years old. The store phone was ringing off the hook and the associate was not thrilled at all. The lady behind me said you need more help or someone to answer the phone, he replied "the boss is a cheap ass" that put à damper on things, then he told me there was nothing to do and to buy a new phone as it's cheaper than the replacement. 150 for the repair is cheaper than a 500 dollar new phone, Yeah.. time to leave... The last time I was in that location for a broken screen there was no issue the older gentleman who was there was great friendly and very helpful and taken the time to replaced the screen. After returned home I searched Google there was a work around the power button and I got the phone to reboot. The strange part it work around was posted by ifix posts. Lesson learned, don't go on the weekend. Cheers ** Update for 5/9/26** Went to west Fayetteville location to have CPU swap on phone, gentleman working was great, he knows his craft and very dedicated and loyal employee. I understand why the gentleman at the Skibo location was upset mostly due to mismanagement by the owner of the Cumberland county location's and not knowing if their locations will close due to mismanagement. The gentleman repaired my phone in 30 mins and there was no missing information or problems with any part of my phone. The handful of employees left working these locations are very dedicated to their craft and to the brand. Management a different story. Good luck moving forward to these employees! Cheers!