I wanted to leave a review for Tyrus from this store. He helped me out the other day when I went in…read moreto get a new phone. He was very helpful, and kind. Thank you!

AVOID THIS SHOP. This man, and everyone that works for him, is a criminal. I took my HTC 10 in for…read morea screen repair over a year ago. It took him months to fix it, with me inquiring multiple times, with him NEVER calling to let me know it had been repaired. I finally went in to pick it up and he said he "couldn't find it". That it "might" be in a box in his basement, or in his safe that he couldn't get into. I then came back 6 times, while also calling multiple times, with him continuing to give excuses. He was EXTREMELY rude and disrespectful throughout the process. I finally got my phone back and it WAS NOT EVEN FIXED RIGHT. I sent a friend in to explain the situation because I do not care to deal with someone of his low quality again. He was also rude to her and accused her of lying, while saying that he will not refund my original payment. Therefore, there are multiple other repair shops in the area. My suggestion would be to choose one of those. THIS MAN IS A CRIMINAL

After waiting several months on the repair, the phone screen was not properly replaced and the…read morebottom buttons on the touch screen did not work. After returning, explaining the situation, and asking for a refund, the owner and staff were rude and refused. Please do not do business here!

We went in wanting to add a line and get a phone, as soon as we walked in we were hit up with…read morewhat's your account info, oh wow your bills so high let's see what we can do. We asked about the phones and were told he didn't know much about one and that was it. We had to look it up ourselves. Then he tried to change all 6 lines to different plans because according to him it wouldn't let us add another line without doing so, we'd go from unlimited to not and it would be an additional $25 a month. Nothing made sense he was only trying to benefit himself we ended up making up an excuse to run out of there! We went home and found out we can add as many lines as we want without changing anything and we already have a few of the discounts he was saying we would get. Joe was Very shady!!!

From the owner: AT&T, serving over 81 million wireless customersread more

They were the first to respond to my request. They were very nice, didn't have the battery in…read morestock, but they called me when it arrived. They installed it for me in about 5 minutes and I was on my way.

A plus service in EVERY way. I called asking about fixing my daughters phone, and the guy was…read moreprofessional and polite as well as informative. He gave me an estimate and suggested I come in so they could see exactly what was wrong. It took 20min to fix the phone which is awesome, and there was water damage which he also dried out for us before fixing the screen. I will definitely use them again and I highly recommend them for any and all tech issues. Thank you

Wow! Bee and Zack are so helpful! They are under staffed so…read moreif there's a line you're going to wait a while... The facility was very clean and well stocked. We stopped by just as this location opened and thank goodness. We caught Bee as her first customers of the day. She was so polite getting to know what phone we were looking for, what type of plan we needed, and reviewed all the trade in options. She helped select the proper plan for a new line, then she reviewed our current plans looking for any wasted features we weren't using. Bee'ing a parent herself, she helped us set up parental controls on the new line. Several folks started lining up but thankfully Zack's shift started and he started helping next in line quickly. Locust Grove struggles to find good employees but this store is a gem!

What a joke. These people are scammers! Kiara was the employee that helped me. First, not…read morewelcoming. Second, didn't care what the hell I wanted. All she cared as if I was going to buy something instead of working with me to know what was best. She spoke to me as if she wanted me to hurry and get out. I wanted an iPhone 14. She never asked me if I wanted to buy a case or screen protector and a camera lense case.... She opened all of those objects and put them on my phone before I even acknowledged that I wanted them. She didn't ask me if I wanted them and expected me to pay $160 the crap I didn't ask for. I asked for a phone not the extra crap. I had to pay $264, I asked her why, she only said "taxes and fees". My taxes and fees we only 100! I had to spend an extra $160. She was a liar and a scammer.. I can't believe these people even have jobs. She also gave me the wrong plan. Wthell.

5/6/2025 David and Ivan were great. My battery was replaced…read morein less than 20 minutes and I had a nice conversation with David. He has been there 15 years. He was extremely helpful and gave me a new case for my phone. He told me the Samsung A models were built to be discontinued in the future and it would be best if I were to get an S23,24 or 25 when/if I decide to get a new phone. He said the A models only last 2 years which is correct. He told me I could bring my old phone in and transfer the data from it to my current phone or if I wanted to wait until I got a new phone, they could transfer the data to it too. Said it would take about 30 min and cost maybe $65.00.Love my new case.

Service and product quality were great!!! I really reccomend this repair shop!!! He explained me…read morevery kindly and suggested good options.

Decided to purchase new phone based on trade in of old. Old phone was inspected and accepted as…read moretrade in. Sale was made. Upon returning old phone was told the trade in was not acceptable and to return the new phone there would be a restocking fee! What a scam!

I went into the store today to return their WiFi equipment because I no longer needed the home…read moreinternet. I had the worst interaction with their sales person, Daisha. She was rude from the moment I went into the store for the return. She told me that I needed to wait until I received a label from T-Mobile because I had cancelled the home internet. I responded that the sales person over the phone said I could return it in the store. Daisha told me that if I cancelled service that I had to wait on the label. She did all this before looking at her computer. I asked her to check to see if I still have service and lo and behold once she checked her computer I still have service until April 6th. This set the tone for our interaction. She was rude the whole time and not once spoke or apologized for the fact that she was wrong. When she had to go to the back to get some return stickers, she yelled for the entire store to hear, "Lord Jesus, 6 o'clock can't get here fast enough." That was when I had to tell her as I was leaving she was the most unprofessional person I have dealt with in a long time. T-Mobile doesn't have to worry about my business ever again id that is the type of employees they hire. And to add salt to the wound the manager did nothing.