always a great experience in big rapids! love the staff and tmobile service and they always go…read moreabove and beyond to ensure they answer questions and always give a great experience!

From the owner: Visit the T-Mobile store in Big Rapids and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 15190 Isabella Dr Ste J can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We went into the store for the SIM card update. Do not hand Jamie the district manager your phone!…read moreShe will read through your personal texts and whatever else just to be nosy. She won't ask your permission for obvious reasons. Don't dare tell her NO when she demands your passcode/password for your phone/vault...she will go psycho! Just avoid this store entirely, she's very unprofessional.

Stay Clear. They don't make good on their products and don't care about your problems with their…read morephones. Bought a new LG phone in December. Problems from day one with the Bluetooth connections. Found the problem was Bluetooth didn't work if WiFi was on. (Really!!). They refused to replace 2 week old phone. Sent it to LG for repair who found it had Liquid Damage and was therefore out of warranty. Cook Cellular refused to accept that they sold me a defective (liquid damaged) phone and suggested I must have taken it in the bathroom when I showered. They have my money and now don't care!!

WORST customer service ever. The staff have no idea what they are doing. They do not help you at…read moreall. Tried to get a new phone and it was just all wrong information. Staff no knowledge of how the company works. Avoid the Big Rapids location at all costs

I made an appointment at this location at the advice of an agent via telephone and when I showed up…read morefor my scheduled and confirmed appointment- the store was closed. What the crap, Verizon? Edit: I called Verizon, was transferred to five different people, the last of which was supposed to complete some type of paperwork according to agent #4 but he hung up on me instead. Best part is that I was told nothing would be done to makeup for this major inconvenience.

Are there ZERO stars? Terrible experience. Bank refunded my money as phone wasn't fixed after…read morethree weeks. Don't waste your time.

I have taken a couple of phones and tablets to Ifixtronix for various purposes. Dave has explained…read morethe issues with the devices and expertly repaired them to new like working conditions. I highly recommend his service.

Bought my phone through T mobile online. They assured me if I couldn't get through it as it was…read moreshipped my local Tmobile would handle it. They did. Jessica at Big rapids Tmobile was awesome gettting me squared away with my cell and my jet pack transfer from Verizon. I never had anything but problems with Verizon. So far, I have had nothing but solutions from T mobile.

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming…read morethey received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

Savannah went above and beyond to help me with my new phone and watch. Love my new Samsung 22 Ultra…read moreand 5 Pro watch! Thanks again for your help