Casey Hayes was Absolutely Amazing! Is extremely kind and respectful. Answered all my questions…read morethat I had. Would definitely recommend him for any work and would prefer him to be my personal Electrician. Did a fantastic job on installing my surge protector!
Now I'm going to be full on transparent on here. I understand that they're a well established company and I understand that things are expensive. However, I spent more than I could afford to get my A/C "fixed", which was the original reason of me getting connected with them.
They did a free check, then I had to set up Electrician work for the HVAC guys to come back out which was $2,000. A HVAC guy came after the Electric work was done and didn't do what I would told would have been done, which was checking to see if there were any leaks. He didn't check and instead just put 4lbs of freon and charged me nearly $500 for it. a Month in a half went by and my A/C began to stop working again. In between that time, I had gotten a call from the office to set up a free preventative maintenance for Electric and Plumbing and I was totally for that, since it was free. Which was only because I had signed up to be a member, which they do free maintenance every 6 months and then they also give a 10% discount on services.
HVAC came out again to check and had stated that the wires below the house, that connected the outside unit to the inside unit need to be replaced, which I agreed upon that to be replaced, in hopes that would fix it and for me to keep personal record on what is new, etc... Since I have only been in my home for 3 years now and was told things were new but have had issues sooner than I should have. I was charged $750 for that. Then, my A/C was off for a week in a half, while they searched for a part that they claimed that I needed to replace as well and wanted to try and say that they could do it for $2,000.
Mind you, I have 2 children. I work a full time job but can barely keep up with everything because I am going through a divorce. I was not able to afford the $3,250 I had already spent on this company and the only good that was done was when Casey did his work and when Nguyen came out to do his inspections for Electric and I'm blanking on the guy I had for my Plumbing Inspection but he was nice and helped me solve an issue with my toilet flusher handle (whatever you want to call it).
This is not a bad company. They're very kind, respectful, professional, and polite but I feel the HVAC side needs some work on being a bit more honest and communicating with each other on services being or needing done within a household, especially if the same people aren't going to be coming out each time. I am willing to stay a member to get the free preventative maintenance done and keep eyes on my Electric needs, but I ended up having a neighbor that is in HVAC, come over and fix my A/C. This all occured in the span of roughly 3 - 4 months, starting in July.
And every office lady I ever spoke to, was extremely kind as well, so, Customer Service on that end, is just fine.