I first met Dr. Brown and his staff in difficult circumstances. I had "inherited" a not-yet-weaned…read morekitten with a severe eye infection. I took him to my regular vet who checked the kitten, told me to "not get too attached" and "even if it lived with would be completely blind", and sent me home. In desperation, I started calling all the vet clinics in the area. Dr Brown's was the first to say they would see me that day. Everyone else wanted me to wait several days. I took the kitten in. Dr. Brown said."We never give up on the little ones." He gave me specially fortified food for the babe and showed me how to treat his eyes with two different kinds of eye drops. That kitten is now a full grown cat with enough vision in one eye to lead a normal cat life. I had planned on calling the kitten Rumba, because he would walk till he would run into something, then turn and go another direction. Today, his name is Houdini, because he is a great escape artist.

My Pomeranian just passed away and I didn't have the money to pay right away so they worked with me…read moreto get him cremated wonderful place. Thank u to the staff and doctor

I usually do not do this (leave bad reviews) but I've been pushed to my limit. The lady who…read moreanswers the phone has to be the absolute rudest person I've ever talked to. I've been going to this vet for 20+ years. I called last year when my puppy got hurt on Memorial Day weekend. It was a Friday at noon when I called. I was in a panic and when I asked if she could be seen the receptionist literally laughed out loud! Believe me I thought it was far from funny as my pup is crying in my husbands arms. Fast forward to this past experience. My son's cat (who is an established patient) was very very ill. Again, I called on a Friday afternoon and told her he was sick. She said her soonest was Tuesday of the following week. I told her "I don't think he'll make it until Tuesday, you don't have anything sooner?" She snapped back with "YOU CAN GO TO AN EMERGENCY VET". Really, because YOU are my vet and you're there now. She in her condescending tone said, "I can put you on the cancellation list but you aren't the only one on it (with an annoyed tone)". Again, I said, "I don't think he can make it. He's very sick". She pipes up with, "what's your number?!" I gave it to her. She said, "ok now you're on the cancellation list." Saturday morning my son's cat passed away rushing him to an er vet (which we couldn't afford that's why we called the regular vet). She was DOA. Shame on this vet practice. If this is what the receptionist was told to do. Shame on the receptionist for not having one iota of compassion. I have to add that I am a dog groomer and a lot of my customers ask for vet recommendations. You bet, I'll share my experience so they can form their own options. DO BETTER WHEN YOU WORK WITH ANIMALS.

I thought it was just me with rude phone service. The person who answers need lessons in…read morecompassion. I do believe I complained to the office a year back about this. Also, they always schedule out a month or so and when you have an EMERGENCY you can't get your pet in. There should be times set aside for emergencies. Life happens.

They are wonderful with my animals. They take great care of them. It's an awesome animal hospital!…read moreNot enough stars to be given

DO NOT RECOMMEND!!!!!! I highly suggest you do not go to…read moreHeritage Vet. We have given them thousands of dollars to be treated horribly, and it's so unreal. I've had errors when I've checked out...Almost overcharged by a couple hundred dollars. I was lied to about my dog being epileptic, now they tell me she is. I've been screamed at by the office manager on the phone while women in the back snickered and laughed. There's just so much...I'm uploading photos of a surgery that my Doberman had. It was to get her teeth cleaned and remove 5 lipomas. She had open wounds like this 24 hours after her procedure because the vet thought it was a great idea to only do 3 stitches on a barrel chested dog. So we had to go all weekend like this risking infection, THEN the following Monday she went back in to get staples that ALSO busted open because once again they only did three! I've talked to numerous people in my community about this vet office and they all basically said the same thing. That when the office was in Cadiz it was decent and since they moved to Hopedale it's all gone down hill. Every single person that I spoke to said with the things they've heard they wouldn't take their dog/s there. I'm just trying to save you from the headache.

I thought long and hard about this review but wanted to put an honest and recent review. If you…read morehave a healthy pet that only needs vaccines, then this is the place for you. If your pet ever is sick or has an emergency forget about getting care. I was a client then quit going there and I was quickly reminded why. I had a very sick dog, and was never offered help getting him from or back to my car. The dr nor staff were never actually concerned with helping my dog, but I was repeatedly told that "we close at noon today". We left with no answers, no relief, and the only advice was "if he's not feeling better in 24 hrs take him to an emergency vet." If you include hospital in your name then the establishment should be able to provide more care outside of wellness visits. To provide complete disclosure, I did in fact take him to an emergency vet less than 8 hrs from leaving this "animal hospital" and my dog was critical and passed. Super subpar care was given at BHAH but hey they at least got to close at noon

Had a very sick cat. We got an appointment the same day. Everyone was so kind, and the new vet…read morewas simply amazing. He did extensive x-rays and bloodwork and explained everything to us in detail. Our regular vet had rushed us through in ten minutes several days prior, and our cat was no better. We paid $350 there for nothing. (No advice, no diagnosis, no concern...) My husband and I both agree that we will drive a little farther from now on for better care. Our old vet will be just an unpleasant memory.

This was a wonderful vet hospital when Dr Martello was there. Sadly, that is no longer the case…read more The office is poorly run, and you can't get a timely appointment for your pet, even if that pet has been seen there many times. Case in point - I called the office 3 days ago re: an ear problem my dog has had several times. I couldn't get an appointment for 2 days, and when we got there today, we were kept waiting for a half hour, and still never got to see the vet. Apparently Dr Martello has sold the practice, and it shows.

Thank you Dr Fairman and Danielle, you gave excellent end of life dog care. loving, caring and…read morecompassionate Techs and doctors here.

It took me a long time to be able to write this review. We have been going to this vet for a while…read morenow. We had to have our senior Bulldog, Chester, put to sleep. It was the hardest thing I have ever had to do and the worst decision I ever had to make. Regan was our vet and she was so unbelievably sympathetic and kind. It felt like she was a part of our family, also mourning our fur baby. I also have a cat that had to have emergency bladder surgery there. They were so patient with us, even when we called a million times with questions. I can't recommend this business enough. No one will care about your animals more than this group will.

They were absolutely amazing with our 2 dogs! All extremely sweet people work there! Very patient &…read morewilling to go the extra mile (:

The Doctor took my pup in as an emergency. Pup was very ill. They made time to see my ill dog…read more Then they neutered a stray cat for $35! All in all they care for animals welfare and did a fantastic job! THANK YOU!

Terrible, completely let us down on an emerge , focus on monetary gains ( which we never cared…read moresince our furries are like family) put our baby on 2 heart medications she didn't need and was eventually going to kill her, the cardiologists at former PVSEC debunked his diagnosis immediately, 4 of them! Run in opposite direction, mike martello is a terrible non caring "vet" !!

My experience with this animal care center has been nothing short of fantastic. The doctor, Dr…read more Vittek, and all the staff are so caring and kind, and always have the best interests of the pets they care for in mind. I have been going to them for health care for my 2 cats and 2 dogs for several years, and I believe they are truly the best vets in the area!

they stole my dog over a year ago, took my dog there they wanted 3000.00, now, well who has that…read moreright away instead fixing my dog they force it to with be put down surrender, refuse to give the dog back, lost my dog after 5=Years well take care of my dog got sick, I was having cancer treatment that day, so people I trust took her, well lost my dog, sad, this veteran should not have a license everyday I miss my dog and she could careless that she to my dog from a disabled Handicap person and this is her practice. sad. over price too. she should be investigated, cause she does hurt family with their dogs and staff is unprofessional, rude, nasty