We looked around for a long time for a place for my elderly relative with memory issues. We have…read morebeen very happy with Sunrise of Sunnyvale. Yes, it's a big corporation but the service levels are individual. I want to particularly call out the Reminiscence neighborhood/Memory Care and the team that works there. The residents are cared for but still treated as individuals who have capacity. It is a cheerful and sunny environment and the staff is supportive of families as well as residents . The Activities coordinator and the wellness team and the team in Reminiscence really go out of their way to support the residents and their families as well. It is easy to be overwhelmed with caregiving and it has been a relief to feel confident that my loved one is well looked after.

Caretakers work very hard. Most are foreign born so language can be a barrier…read more Food is above average. Facility is clean and does not smell. Management tells family members what they want to hear. Nursing is sub par and sometimes dangerous. Memory unit is very different from the other unit (Assisted living). Costs can easily escalate to over 12k/month for memory care. It is a corporation so beware -care cannot always be tailored to individual needs. Since staff has limited time - any nursing or therapy needs to come from outside sources. Staff only has time to Dress and then park residents at a table for a meal. Extra curricular activities are advertised yet never happen.

Finding the right senior living community isn't just about amenities; it's about how a place…read moreactually feels and who you're trusting, every single day, with someone you love. I've spent time at Belmont Village Sunnyvale through a professional partnership. I've come to understand this community's standard of care through working alongside them. What stands out most is the team. There's a calmness and presence in how they carry themselves. The staff who know their residents, take the time to connect, and genuinely care in a way that's not forced. You feel it in the small, everyday moments. From a working relationship standpoint, they are organized, communicative, and reliable. And just as important, they don't shy away from challenges. When something doesn't go as planned, they address it directly and work through it thoughtfully with a level of maturity that reinforces trust and respect. At the end of the day, you're not just choosing a place, you're choosing people. And this is a team you can trust to show up, do the right thing, and care in a way that truly matters.

My friend just started staying at Belmont Village and she loves it as do I. When my parents went to…read moreAssisted living we didn't know as well what to look for and they ended up somewhere else and there were problems. I wouldn't recommend anybody stay there. This time around, I knew what to look for and I felt good about Belmont , but you never know. After about 10 days, I am so glad she is there. They have been responsive to her needs and she feels welcome and engaged. I have confidence that the staff is well managed. I know it's still the honeymoon stage but I also know that they have a culture of caring and treating the residents the same way they would want their mom to be treated.

Chuck B. Morgan Hill…read moreNov 14, 2025 About 15 years ago, while living in Sunnyvale, Ca, my aging mother was suffering from dementia and other age-related problems that had gone beyond my ability to provide the level of care she needed and deserved. I was fortunate to discover Madera Villa, a small, welcoming facility with around 17 rooms, each furnished and complete with its own bathroom. The staff there provided her with constant, loving care and attention until she peacefully passed away from her illness. I have carried gratitude for that experience ever since. Fast forward 15 years to March of 2025. My wife of 34 years was now struggling with dementia, mobility issues, and recovering from a broken arm after a fall. Once again, I reached a point where I could no longer meet her growing care needs on my own. Living about 30 miles south of Madera Villa, I searched for a nearby facility but found none that gave me a good feeling. Then I called Madera Villa--and to my delight, I was greeted by Allan Tuan, the facility administrator, and his wonderful assistant, Sarah. Both of them had been there when my mother was a resident fifteen years earlier. When I walked through those doors again after all those years, it felt less like entering a care facility and more like returning to a place of comfort and trust. Seeing Allan and Sarah still there filled me with a deep sense of reassurance. It reminded me that some places truly hold on to what matters--people who care for others not because it's their job but because it's who they are. Even in her condition, my wife recognized Allan and Sarah from visits long ago and connected with them instantly. Their compassion, attentiveness, and genuine kindness made her feel safe and loved. During her stay, she became friends not only with the entire staff but also with several residents. I started calling Sarah the "sweetheart lady of Madera Villa," and the title fits her perfectly. Madera Villa stands out as a place where warmth comes before profit and where every resident is treated like family. I cannot think of a better place for a loved one who needs care and community.

When my mom needed hospice care, we visited several places in the Bay Area before choosing Madera…read moreVilla. From the moment we stepped in, we knew it was the right place for her. The team at Madera Villa is incredibly caring, compassionate, and fully dedicated to their patients. They not only took exceptional care of my mother but also supported us as a family, making us feel truly at home. Their kindness and warmth provided comfort during an incredibly difficult time. We cannot imagine a better place for my mom to have spent her final days, and we will always be deeply grateful to the owner and the entire team at Madera Villa.

I cannot say enough wonderful things about Sunnyside Gardens. My dad spent some time there, and…read moreevery aspect of his care was absolutely top-notch. From the compassionate and attentive staff to the warm and welcoming environment, this facility truly felt like home for him. The caregivers went above and beyond to ensure his comfort, well-being, and dignity. They treated him like family, always engaging with him and making sure his needs were met. The medical team was knowledgeable and proactive, providing excellent communication and peace of mind. I want to especially mention Yazmin, Rajinder, Ed, Brisa and Karen. But all staff were great. I had several interactions with the cleaning and kitchen teams. They were highly professional and supportive. They were great at letting me know what was going on with my dad and making sure he was taken by ambulance to the hospital when necessary. They also provided a lot of valuable advice to me on his care/doctors including recommending a hospice provider when that time came. The driver, Ed, even visited my dad at the hospital several times while he was there. The facility itself is beautifully maintained, clean, and inviting. Each room has a private bathroom and patio. The meals were nutritious and delicious, and there were always engaging activities to keep residents active and social. The staff does their best to get residents to participate. It was comforting to know that my dad was in such good hands, surrounded by people who genuinely cared for him. I am forever grateful for the kindness and dedication of everyone at Sunnyside Gardens. If you are looking for a place where your loved one will receive the best possible care, this is it. I wholeheartedly recommend them without hesitation!

We have had a wonderful experience at Sunnyside Gardens and plan to recommend it to our physicians,…read moretherapists, family, and friends. Since day one, Sunnyside has welcomed us with kindness and compassion. Their entire staff from the executive director to the caregivers, activity leaders, and the kitchen staff - truly everyone - have all been professional, responsive, patient, and compassionate with our family and my mother who suffers from a chronic neurological disease. The rooms are spacious, and each room has a patio and a private bathroom. Both the food and activities are customized to patients' needs. Sunnyside Gardens is truly helping mom to "bloom". We give our highest recommendation to this wonderful facility.

The facilities look great and the sales was very nice and accommodating to our situation…read more Economical with high-end amenities. My biggest negative is no covered parking... Not are there any gym facilities The menus look great! And they have a bistro always open for snacks, coffee or tea! And yes diabetic friendly! ... More after I stay there for a bit longer in a month or 2. In house nursing to supervise the healthcare!

Atria Sunnyvale; I had the pleasure of a respite stay at this location. The staff, the people,…read morethe property were outstanding. Kind, caring and helpful. Although my stay was short term, it was a positive experience. Calling out Albert , Siobahn and Felicia they went the extra mile to assure my stay was safe and comfortable.As well as a welcoming surprise basket, of yummy goodies. I had a Knee Replacement at Kaiser, also a positive experience . My intentions; to respite at Atria. In the middle of the night, the staff had to call an ambulance for a return to Kaiser for 10days. I was experiencing complications not affiliated with my surgery. Although I paid for the entire 2 weeks, Felicia made sure I received a generous refund. Should you need short or long term support, consider Atria. The long term residents look happy and cared for, like family !

I completely agree with Martha. I have two parents who recently moved to Sunrise Cupertino--one in…read moreMemory Care and the other in Assisted Living. To begin with, the sales team was great. They were knowledgeable and responsive, and spent ample time with us to help us understand the facility and what we could expect. They also helped us navigate the move. The facility itself is beautiful. The apartments are good-enough sized, with high ceilings that create a real sense of openness, and the dining and common living areas are comfortable and genuinely homey. While the building is very nice, it's really the staff who make this place feel like home. The chef will customize meals to meet individual needs - he's adding my mother's favorite (and unique) sandwich to the menu, simply because I requested it one day. That is service. Everyone on the care team is friendly, patient, professional and caring, and they consistently go out of their way to support the residents. I've had the opportunity to get to know the Memory Care team especially well over the past month, and I honestly can't say enough good things about them. They are exceptional. I am impressed and thankful that we found them.

My mom has lived in memory care at Sunrise of Cupertino since September 2024. We are very happy…read morewith her care and all of the services provided there, and she is happy too, so I'm mainly writing this review to counter the two unfair negative reviews. One of them is from a disgruntled interviewee, and the other is someone who offers zero information about why they disliked the place after a tour. I assure everyone reading this that I'm a REAL person who has a REAL relative living at Sunrise of Cupertino! It is a huge relief to know my mom, who is 95 and has dementia, is physically safe and so well cared for by so many wonderful people at Sunrise of Cupertino. Prior to this, she was in an independent facility and had completely outgrown the level of care they could provide to her. I chose Sunrise because the facility is sparkling clean, warm, welcoming, and the memory care areas look identical to assisted living. They are not "institutional" at all, a terrible thing I remember about my grandmother's care facility back in the mid 1980s. My mom has her own private apartment that is very spacious, modern, and full of natural light. She seems to like the food, and they've been particularly careful to ensure she isn't given any dairy (mom is lactose intolerant). She is constantly out of her room and kept busy with daily activities. Best of all, the medical staff communicative and responsive. Yes, it's expensive, and while I am thankful my mom has the money, I don't think it's any more or less expensive than any other private care facility in the area. Plus, the entire general neighborhood around the facility is super nice, easy to navigate, with plenty of street and garage parking.

We visited Pacific Gardens when we were searching for a facility for my grandmother…read more The facility is beautifully appointed, the lobby, dinning are and outdoor areas are lovely. It is a larger facility with two stories and the pricing is tiered based on the occupants needs and is inline with prices for similar facilities in the Bay Area. Residents have private rooms with bathrooms and a small kitchenette. Overall it is a nice facility. However it felt more like a hotel, residents had their doors shut and which is great for seniors who are independent. It did not seem like a place where my grandmother who was going to require hospice level care would get the personalized care we wanted for her. I also felt like the tour was very sales pitch oriented. For us while it was a lovely facility it wasn't the right fit.

Pacific Gardens is what every senior center should strive for. Caring and compassionate.read more

My husband could no longer be safe at home and after three places that did not work out we tried…read moreCrescent Villa where they were licensed to medicate him when he was out of control. A very difficult time for our family. I was very happy with this memory care facility. I worked on Sand Hill Rd but we live in Santa Cruz so I was able to stop by to see my husband on my way home. They staff was very warm and caring.

Mom's dementia came on REALLY fast secondary to a gut infection that got into her brain. I needed…read moreto quickly find a place for her and first selected a competitor of Crescent Villa. Selecting that room was like buying a used car...."If you're interested you better leave a deposit as another family is coming to look at it this afternoon". Hi pressure for sure, but the place looked great and that is where the positive comments end. The staff never brushed my mom's teeth and a male resident was never shaved. By some miracle I was referred to Crescent Villa and was immediately impressed. As the director, Grace, was giving me a tour the elevator door opened and a care giver with his back to the door (so he didn't see us) was stroking a lady resident's hair as she sat in a wheelchair. Some of the staff has been there over 15 years. and I have been by when staff has had in service training- so they stay up on the newest information about patient care. I couldn't be more happy with my selection for my mom. She is mostly happy and content after these last couple of years nad that makes my life easier! DO yourself and your loved one a favor, take a look and tell Grace that Mat sent ya!

I'm so grateful for Villa Toscana and the entire staff. They've taken care of our grandmother like…read moretheir own family. It has been quite the process to move her into a care home after living at home independently for the last 45 years of her life. We finally got her to move at the age of 99 so she would be safe, have a balanced diet, and build a community. We tried once a few years ago and it didn't stick. But the VT staff has been incredible. Katy, the activities director, is a true gem. All of the care staff are incredible. They are kind, generous, patient, and treat all of the residents with respect. We would never have been able to do this without them and our grandma is now thriving. Thank you, VT!

Phenomenal care! Conveniently located. Always answer questions timely. Warm environment. Family…read moreowned-expert management.

I would like to thank Penny, William, Rose, Gie, and the rest of the gang at the Willie Care Home…read more There can be a time when home is not the best place for an elderly person. We spent some happy days with my beloved MIL there. I moved MIL from a country club like larger assisted care Memory Care where she fell on her face and broke her nose within 2 hours of my leaving. It was just too big for her. Board and Care is much more personal with a better ratio of 2:6 ratio of caregiving. My MIL came in a wheelchair and within a month was back to walking with a walker then cane! She perked up being around other seniors and even made a new best friend. The rooms are spacious, and the backyard has a little walking path with flowering plants and fruit trees. Residents and the house and yard are well cared for, and the staff cooks meals from scratch. The staff is professional, kind, and patient. I am thankful there was an opening when my MIL needed it.

The only place from San Carlos to Morgan Hill I was willing to transfer my 98 year old Mom with…read moredementia. We tried in-home 24/7 care with Hospice. It became unmanageable. They didn't know how to deal with last chapter scenario. Penny, the owner does. She truly has a gift of temperament suitable for this relentless work. It's a beautiful house well kept, patio, wonderful aromas from the kitchen due to the good cooking. She hires great helpers, has structure but adapts to the individual. Since Mom has been there, she is calmer,. I am calmer Knowing she is in good hands. She has earned 5 stars.