We hired Creekside Designs to redesign the facade and garage-side of a house we were building after our home burned down. We purchased blueprints from a third party and although we loved the interior layout in the plan, the exterior wasn't quite to our liking. This led us to search for a design firm for assistance.
The list of deliverables Creekside Designs promised was well thought-out, thorough, and impressive. The owner, Jimmy Parker, he did a very capable job of anticipating my needs as a first time semi-custom home-builder. The initial conversation with Jimmy Parker left me with a sense of enthusiasm we finally found the right design firm.
I was dead wrong.
Creekside Designs refused to respond to any questions about the status/progress on the project after receiving my initial deposit. Zip. Zero. Zilch. We agreed the first round of designs would be delivered 5-7 days later. After that deadline passed, I did everything I could to motivate them to reply so I knew where we stood. Didn't work. Weeks passed. I got a whole lot of Nothing.
Ironically, Creekside Designs escalated the PayPal dispute process. The irony is they HAD BEEN PAID and failed to deliver *anything* that was promised (including the courtesy of a reply to inquiries about progress).
In their "dispute" Creekside Designs made multiple false claims - all of which were easily proved as lies and deemed as such by PayPal - in their response to my allegation they accepted my money and failed to deliver the services promised. They fabricated conversations which never took place, explanations that were never provided, acceptance of hourly rates/fees to pay them for partially completed work, agreements to extend the deadline, etc.
There was absolutely NO email or phone records supporting their outrageous claims. The conversations referred to weren't present on a cell bill, no email trail, nothing to support the litany of lies they offered PayPal. It took PayPal very little time to discover this was a fraudulent transaction and refund my money.
BOTTOM LINE: Be very careful if you make the mistake of conducting business with Creekside Designs and/or Jimmy Parker. They may do amazing work (I'll never know since I never received any design work from them).
Perhaps more bothersome than not receiving the work I paid for was how Jimmy handled the situation. Not answering the phone and failing to return calls or emails that he then escalated to fabricating stories about alleged conversations and agreements as he tried to convince PayPal he hadn't broken our agreement - which he had (and PayPal affirmed).
[NOTE: I am NOT surprised Jimmy Parker claimed to not know the other reviewer and was dismissive of the feedback. Dishonest business practices appears to be a systemic problem at Creekside Designs, I'm in Atlanta, GA, and I'm happy to provide the PayPal transaction ID and Dispute Case Number - which I won - in the event Jimmy Parker claims no knowledge of this assignment as well.] read more