I was helped by a representative named Jared Hill today and wanted to leave a kind review for him. Very easy to work with and was empathetic and patient as we navigated through settling a small debt I had from an insurance company. (Mind you, I had just found out about it a year later!) He honored the 50% settlement discount I had gotten in the mail as well! Kudos to him :) read more

Had a phone call with them. The agent was pleasant for the most part. Until they became pushy for me to "pay" for my debt. Oh kind enough to offer 10% reduction because my balance is "oh so high". I apparently have an outstanding balance of almost $400 from "Tolls" from Elizabeth Rivers Tunnel (ERT) from Virginia. My debt went to them May 2025. As of yesterday I'm just NOW finding out I have an outstanding balance from tolls. When I contacted the agent she was quick to let me know how admin fees and late fees play a part. She couldn't answer my questions in regard to: what, when, where. The charges took place. Nor couldn't tell me the "singular" event(s) that led me to this $400 bill. Then she suggested I could have incurred this sometime in 2024. Which is ODD because I was on DEPLOYMENT for 9 months of 2024. Then the "address" they were sending my "notices" (+5 of them) was an OLD address from 2 duty stations ago. Then the system updated to send it to my parent's place. Now I have to wait til tomorrow to contact ERT and ask what's the issue. Which will be funny because the agent claims that the debt is no longer their concern. But at the same time ERT is "allowed" to put a HOLD on my vehicle's registration and add another $40 holding fee. Which CSS will then match that fee to pass the buck to me. So a whopping $80 increase will be taken to the head. What I do not understand is if all Ezpass connects (Illinois stated that it was accepted in the state of VA). My license plate is linked... then why am I getting hounded? Why was I able to purchase and LINK my plate to my new Ezpass? Why was I able to receive a refund from my unused balance on my Illinois Ezpass? I renewed my "hold" tags through my out of state DMV... so what is the purpose of the "Vehicle Registration Hold" ($40 fee btw)? What's the point of having all these systems in place when they CLEARLY don't communicate. How are you a debt collecting agency and you can't answer the simple 5Ws (Who what when where why)? For those still reading this rant. Don't move to VA even if it's temporary. You'll get taxed on EVERYTHING and then on top of that deal with stupidity of companies like this. Will update post after speaking with ERT customer service. **UPDATE** 17FEB2026 Ended up speaking with a ERT rep I believe their name was Keisha(?). Lovely woman, wasn't quick to anger answered all my questions and made sure I understood. Was able to get my bill reduced from being $400 and some change down to $291. The "returned to sender" notices they deducted those admin fees. Then when I told her about my deployment timeline and that I had proof of paperwork/payments from the military she took off the corresponding admin fees. So with that debt paid off I shouldn't get anymore notifications from CCS. If I do just know I have enough vacation days to put in and take it to court. read more

Credit Collection Services - Redacted personal information. Notice for outstanding debt from CCS. - Financial Advising Near Me - Norwood, Massachusetts

We still have not heard anything from Credit Collection services. Even after requesting the statement. They are violating the law. The Fair Debt Collection Practices Act (FDCPA). They are required to send notification for any statements. I have never received anything as requested. read more

They keep calling me when when I have already told them I am not the person they are looking for that person has never had this number and they continue to harrass me. I do not have anything in collections they call me and just repeat calling. read more

I was looking at my 3 credit reports so I can freeze my credit and I saw this company on my reports listed as "Collections" saying that I owe $292 because I didn't pay Liberty Mutual. I didn't even know I was in collections until now. I've received no calls, letters, or emails about this. Now, it's affecting my credit score. After looking at the amount, it seems to total 2 months of auto insurance from Liberty Mutual. I cancelled my insurance as my car was inoperable. I've never gotten anything from either company saying I owe them. I shouldn't even have to owe them anything for insurance coverage I did not have. I disputed it on my credit reports, which was deemed that their info was correct and they will not remove it. I know it's only, $292 but still.....it's on my credit reports. read more

This company is seriously miss guided and run by rude incomitance, they need to check the facts before they chase some one for $25, the telephone operators are beyond nasty and uneducated. They will be reported to the proper government agency. read more

Your customer service supervisors are rude and condescending. Also, when a new amount is negotiated and accepted, it should reflect on the credit report. read more

Because on inaccurate information call customer service rep and supervisor very rude. I was informed that I must pay, however I tried to explain that I switched Insurance company that the end of my term and the insurance had been paid in full. The supervisor very rude and would not provide, contact information for me to send the supporting documentations. This company should not be in business and not alloud to interaction with the public. read more

They sent me a letter claiming I owe money to NTTA, even though I have my own account, which I have paid in full and is not in any form of debt. read more

July 25, 2025 The Managing Director CCS DEBT RECOVERY SERVICES 725 Canton Street Norwood, Massachusetts 02062-2679 USA. PLEASE WITHDRAW MY NAME FROM CREDIT RATING AGENCIES OR FACE LITIGATION. My name is LOUIS A. AZODE. Your company wrongly, deceitfully and falsely took my good name to Credit Rating Agencies. I am NOT INDEBTED TO ALLSTATE INSURANCE COMPANY please. My Credit Rating was A+++ before you messed it up, based on wrong briefing. I took a Truck Note facility of $48,000.00 from 5 Point Credit Union in January 2023 and paid it off in June 2024, without default, and collected my Truck Title in my name, with no encumbrance. Allstate Insurance Company provided me with Full Cover Insurance Policy for my Truck throughout the duration and had my Autopay mandate, and collected its Premiums duly, without fail. My monthly premium payment was $310.89 but Allstate Insurance fraudulently stated $457.00 as my Rent and Mortgages outstanding. How come, Rent and Mortgages? I never rented any property from Allstate Insurance Company. On full repayment of my facility with 5 Point Credit Union, I instructed Allstate Insurance, precIsly Ms Deysi Rivera in July 2024 to terminate the more expensive Full Cover Insurance Policy and put me on less expensive Third Party Liability Insurance policy. Is this a crime? With this, my Comprehensive or Full Coverage Insurance policy with Allstate has ended and lapsed. Right? Surreptitiously, Ms Deysi Rivera continued to deduct my money $310.89 per month from my Well Fargo Bank Account, thereby collecting Full Coverage Premiums, of $310.89 per month for August 2024 and September 2024, instead of lesser Third Party Liability Policy Premium. These fraudulent extortions/payments are in my Wells Fargo Bank Statement. And my instructions to Allstate to reassess my policy is intact. I asked my bank NOT to pay Allstate Insurance because I did not approve nor authorize of further Full Cover insurance beyond July 2024. My Bank reversed the unauthorized payments made to my Account in August and September 2024. Allstate engaged in this criminality because it still had my Autopay, thereby abusing the Financial System of the United States of America. Ms Deysi Rivera, Allstate Insurance and CCS Debt Collection Services went and fraudulently listed my name with Credit Rating Agencies as owing on Rent and Mortgage. To wh please? Am I owing Rent and Mortgages to who? Please list the property company or owner. what address or location? You company and Allstates Insurance Company have seven (7) days to tender a written apology and withdraw the fraudulent listing of my name with the Credit Rating Agencies or face Criminal Defamation and Character Assassination. Please be guided. LOUIS A. AZODE 2089 Dowlen Road Suite # 1 Beaumont, Texas 77706 USA. Tel: (281) 676 7951 Email: zodexnig@yahoo.com read more

This company is constantly sending me texts and letters about money I don't owe, and I have told them that. Shame on Beth Israel Lahey for using these people to harass their patients unfairly. read more

This is a scam. They claim to be collecting for an insurance company, that I owe nothing to. I get texts often.

I have NEVER owed a single cent to Allstate, yet they keep bombarding me with letters demanding $600, trying to lure me in with a bogus "60% off" offer. This is a blatant SCAM! Do NOT fall for this! They are deceitfully attempting to trick people into paying for something they don't owe. Be WARNED--this is a shady tactic, and you should be cautious. Stay alert and protect yourselves from these underhanded schemes! read more

I would not recommend this company for any of their services. Tried to reason with the representative over the phone about collections and tried doing it on their site also a waste of time. Seems if you or an insurance company hires them, they want you to do all their work for them. read more

THIS IS A SCAM! DO NOT SEND MONEY! They have harassed me with texts, calls, and letters to my home asking for hundreds of dollars on behalf of a company I have never heard of. You do not owe them a penny. Do not call them, visit their site, or interact with them. read more

Many adjectives to describe them. Belittling would be the top. The reps that answer the phone are collecting a debt, they don't have to nice, they can be PRETENTIOUS they get paid to be like that. read more

lol we just bought a home and they are tryna send a $400 debt saying that we owe.. they don't have a single name just an address.. so i called confused cause how do you send collections to a address not a real person .. plus we knew we never had a cleaning service here.. maybe the previous owner.. but you should have the name of them not the address.. so he asked for phone # or case # and i said i'm not giving either.. and explained what was happening.. i let him know i see all the messages about how this is a scam.. so im just confirming this is wrong and has nothing to do with us.. his response was frustrated that i figured it out and "ya it must be getting sent to wrong address " NO debt will not be passed on through ADDRESSES it is by person... weirdos read more

This is a SCAM! They said I had close to $190 worth of EZ Pass violations in collections, even though I never received ANY mail or word from EZ Pass. I even got as far as getting my card out, then they said they don't accept Amex flag #1, they transferred me to a "secure line" to enter my CC number, then while I was on that line I was googling this company when suddenly someone hopped on and asked me "why I didn't put my card number in yet". Hung up right away, called EZ Pass, and turns out I only have $9.80 WORTH OF VIOLATIONS that were sent to an incorrect address. Settled it with them directly. This company is a scam, I am submitting a complaint to the BBB, and they should not be in business any longer. read more

Refuses to send itemized bill just a piece of paper saying a company says I owe I'll happily pay but I want an itemized bill not a "validation letter" with just a company name and amount I need an itemized bill and this request was refused read more

I called today due to a bill that was sent to us from some bloodwork my grandma had done back in June. They told me so give them my grandma's consent stating that I was able to go through with the call. Of course, I told them that my grandma was Chinese and that there was no way of giving consent unless it is in Chinese. They told me that they were "unable to receive any kind of consent that is not in English" and when I repeatedly told them my grandma could not speak English they told me to make her write down the consent and fax it in. I asked them how my grandma was supposed to write in English when she couldn't even speak or understand English. I eventually asked for a Chinese translator to sort out this consent issue and then said that they only spoke English and there was no one there that spoke any language other than English. After talking about this, she ended up saying "then you have to figure it out". That was when we started arguing. I kept asking to speak with someone else and she finally said "I'll figure something out" and ended the whole call. I do not think I have received service that was worse than this. read more

A BS Company. I received a claims letter fro this company. No email address to inquire, only phone. I spoke to a person who has no knowdedgle of what I was askig and sad I needed to speak to my broker. Please note my broker turned over all their accounts to the Insurance company as they were short staffed. This caused a loop thtat sucked up several hours of my life. If you can't do it well, please stop. read more

This company is working with Frontier Communications and the are trying to make people pay for Equipment that has already been return. The will not listen to you on this matter even if you have proof of payment, proof of return of equipment, and proof of termination. Both theses companies should be held responsible for this fraud. read more

Too bad I can't check zero. Worst company ever and shame on any business using them for collection. They do not want to negotiate and will leave derogatory statements on your credit for 7 years before it falls off. They also report Monthly decreasing your actors every month they report. Shame on your corporate America for funding evil business like this. Labcorp is a monopoly!!!! And CCS it's happy pawn.. shame shame shame! read more

If you've got an outstanding balance for someone, and they answer the phone, doesn't it make sense not to disconnect as soon as they answer the phone? You'd think so, but apparently it takes 15 times of me answering the phone and being hung I on for them to answer the phone, only to find out they're trying to contact someone else. If there was a 0 star option, I'd choose that. Worst customer service ever. read more

Very un professional people they hang up on you and yell at you !!!! Christina is awful un polite she yelled at me and threatened me!!!!

These guys are so scammy. We were in the process of purchasing a property and the financing fell through, we notified all appropriate parties, including the property insurer of choice. We have dated and timestamped communication indicating the acknowledgement of the cancelation of the property insurance, CCS will not stop trying to collect on us. I have provided dated documentation (emails, financing DENIAL letter) multiple times and each time it's not sufficient (even though I provided everything they asked for). They won't stop and won't accept we don't owe this debt. read more

Liberty Mutual and Credit Collection Services left my husband on my renter and auto insurance two years after he died. When I found out, I canceled the insurance and went with a better, cheaper company. Since July 2021, Liberty Mutual has claimed that I owe the company money, but never told me how much. They texted, harassed in phone calls, and sent mail, never telling me just how much it was. Recently, they had Credit Collection Services sending mail to my adult daughter's address. The debt owed, according to Credit Collection's letter of 7/31/23 is $241.81, without ANY proof that I owe it. Get ready for this- Liberty Mutual is hounding me for $8.00. That's right, eight dollars. LibMu finally said how much, again mailed to my daughter's address, but the actual amount owed at last. They bullied, harassed, texted, and snail mailed me for $8, which I am sure cost more than $8 in time and money. I am sending their "presidential team" member who contacted me on the phone a money for $8.00. Hopefully this harassment will stop. I have informed my state's insurance commission office, the consumer complaint unit for my state, the BBB (who actually do something here), and the Federal Trade Commission. But all I want is this BS to stop. Credit Collection Services is getting NOTHING out of me. I am having the statement from LibMu entered in my credit files, along with proof of payment. read more

I received a letter today from this company pertaining to a car insurance policy that was canceled in 2018, but have never received any correspondence prior to this and it's now 2021? I also had a renters policy that I had kept until just last year. When the renters was canceled my insurance company never said I had an outstanding balance. I closed everything out personally with my agent because my husband had passed away because it was all in his name. This company is a SCAM! They are hoping you just write a check and send it...I am calling the Attorney General and turning these scammers in! read more

Absolutely garbage people working here. Paid my collections and they will do nothing to help you get it deleted when you're trying to fix your mistake. Honestly just pay a credit repair company and have it removed of your credit. These guys are dog water read more

This is F...k Scam. i have never done business with ALLSTATE VEHICLE PROP IN CO. in my life but they said i owed them $621.20. they keep texting and they reported to Equifax and my score dropped down badly. i will report to the BBB and any government department read more

I had to run around with these people for months! Trying to negotiate a lower price due to a gap in my health insurance for a a few weeks between jobs. Finally I was able to negotiate by 45% but it took months to get what I asked for!!! I paid the lower price and settled it I hope that is the end of this all, and don't have to deal with them again. The lady on the phone today was the only person in months who actually got it done. 3 stars ONLY bc the lady today helped me out quickly and got it all sorted out. Thank god I will update if this place is a scam. read more

Ok so several years I go I switched car insurance companies. I gave Progressive notice and I switched. They tried to bill me for 6 months coverage when I had canceled and started with Geico. I refused to pay and ARGUED. What did they do? Turned me over to this awful company. They call day and night. First thing Sunday mornings ( 8am) , last thing weekday nights ( 10pm!!). They are absolutely the worst and spoof numbers. They do not care that the account is disputed and do not care that I filed with the State. They will not stop. All for $200. They have to have paid their blood sucking staff WAY more than that in the past 6 years they've had this account, I even went so far as dispute with Experian. They WONT BUDGE. I will let it fall off my credit in a year before I give them a single dime. read more

Pieces of shit They don't like to be made wrong Did I mention, Pieces of shit Just mail in your items read more

It does not matter if you pay them. I payed off what I owed and they still just Marking it as a nonpayment on my credit history. I have to say it is time for me to lawyer up. Best of luck if you have to deal with these people they are a joke. read more

Shame on CCS and shame on Labcorp for using them. I had a minor collection I was never notified for after being sent letters to an incorrect address, after years of working hard and saving I cannot get a good mortgage rate for this collection. 3 bureaus have called to ask if they can remove it from my report because all my other payment history is perfect, and CCS simply refuses. If you get a notice from this company negotiate in writing to have any collections removed from your report before you pay it, or deny you owe any debt whatsoever. Do not negotiate with them or pay any debts. They are scammers and will happily damage your credit for 7 years for the sake of $200. I hope all the people who work here hang their heads in shame. Disgusting. read more

Total scam. Sent bill for insurance company I have never done business with. Had information on our car and on me. They knocked several points off my FICO score. I turned them in for postal fraud and will call the AG read more

Why isn't 0 stars an option? If so that is the rating I would give. THIS IS A SCAM COMPANY. Their email isn't even valid. They are trying to collect on a 2 years old debt that was resolved as error on the part of the Quest Diagnostics and is not owed. THIS COMPANY NEEDS TO BE INVESTIGATED!! read more

weird company not even licensed in my state. keeps updating my credit report on a paid date to hold onto it for some strange reason. very shady. read more

Dishonest! I was blackmailed by Credit Collection Services! I talked to 3 different agents and given 3 different stories. I got a collection notice from this company claiming I owed $1302.00 to Labcorp I asked them to verify this debt and after months of me providing them with documentation that the debt was not valid they sent me a notice that they had filed derogatory info on my credit report with all 3 credit reporting companies I got very upset and then I just decided they won and since the debt was not valid I wanted a reduced amount owed at least Two people told me I could do this but in this case, they would not remove the derogatory credit report they would just change it to agreeing to offer in compromise and that only a payment in full would be accepted in exchange for total removal. A third agent told me a reduced amount due agreement would result in payment in full and a total removal of the derogatory credit report This and several other conflicting stories had me going straight to Labcorp, Labcorp promised me in exchange for a payment in full they would see to it the CCS removed all derogatory credit info and I paid full price $1302.00 after explaining several more times the debt was not valid in the first place but I was simply being blackmailed by Credit Collection Services Later when I checked my credit report to make sure the info was removed all 3 credit reporting companies told me CCS had never filed a derogatory credit report on me in the first place They are total liars they will say anything to get money out of you read more

Credit Collection Services - Credit Collection Services Scam - Financial Advising Near Me - Norwood, Massachusetts

I received a letter from them in the mail. I thought it was a scam right away due to a missing piece of info in the address but I decided to open it anyways. It was from this agency saying I owed $232 to my cable company. I called my cable company first to see what was going on and they said that my account was fine, and in good standing. They mentioned that my debit-card for my auto-pay had expired and that I needed to update the info. I did that while on the phone with the agent and sent in my normal payment for April. I'm not calling this CCS agency that sent me a letter because the amount is random and my info was never sent to a collections agency. I believe this is a scam, since people who don't know any better would call in and pay the amount. Be SUPER careful. If you receive a letter from them make sure you call whoever you supposedly owe money to first. read more