The first time I had my hair cut here, Brian did an amazing job. Unfortunately, every time I've tried to book with Brian since that time, he is never available. Twice a lady cut it for me and I was pleased. At my most recent - and last - visit, an older lady cut it. Her hair was bleached, damaged from over-processing, and cut in a traditional 80s style, which made me nervous. I should have trusted my instinct. She gave me a different cut than I asked for, and styled it in a very 80s manner. Normally, I meekly say thank you and leave salons, but I have a new job and I don't want to spend weeks unhappy with my style. No amount of pictures or explaining helped her to understand what I wanted. (It was a simpler cut.) I finally asked if she would please ask Brian or one of the other hairdressers to take a look at it.
Brian was working on someone else right next to her and he turned and yelled at me. It wasn't that he told me no and that he was too busy (although he did.) It was his attitude. I had a picture on my device that I'd been showing the stylist and he pointed to it and said, "your problem is you need to get out of THERE, and focus on THERE (pointed to the mirror) because THAT'S the reality!" He was rude. I believe he is the owner of the salon, so it is his job to step in when there is a problem.
As I sat there trying not to cry, a different stylist came over and gave the original stylist guidance on how to fix my hair. She was very polite, and I'm grateful for our help. My stylist just kept saying, "I don't know what to do," and "I don't know what you mean." She kept asking me how to cut my hair (techniques, not style preference), and she didn't know where to start my bangs.
I can handle a bad cut and still give a salon another chance, but there was no call to yell at me or treat me rudely. I was very polite throughout the process. I think you have to know someone or have an "in" at this salon. read more
