The project turned out very well, despite the initial frustrations. Installer arrived as promised and did a quality job.

This was quite possibly one of the worst experiences I have had with a contractor. From the moment he entered my home he was rude and discourteous. Because there are very few closet organization stores in the area I had to use him. The lack of communication once we decided on the design was deafening . Not a word. The day he was to install the closet system, he called my home telling me he was on his way He and his worker arrived and proceeded to do the work . Once again, rudeand dis courteous. I would not recommend this store read more

purchased window shades for this company several years ago for our two story living room the company does not service them they need new batteries and they wont come to fix them. we also purchased shower doors and shades for every room in our 8,500 sq ft house. think twice before you purchase from this company they will not service their products. read more

As much as I would like to recommend creative Spaces, I can not. The initial estimate and design were very nice however the lack of communication for install was the downfall. We had very minimal preexisting shelves in our three closets that we had redone. When Creative Designs arrived they demo what was up and then put the new shelves over the unfinished walls. After the new shelves were put in my husband and I had to spend 9 hours repairing holes and re painting walls. When I called to speak to Lisa she repeatedly told me that they don't paint walls. A conversation about doing the demo ourselves and having the walls repaired prior to new shelf install is all that was needed. We paid a lot of money for three closets to be professionally done and we're very disappointed with the finished product. This company has potential however, with lack of communication and AWFUL customer service (rude employees) I can not recommend their work. read more

The customer service provided by owner and office manager Jill was tremendous. Very friendly staff, job done and scheduled within two weeks. When he arrived he have a heads up he was late, showed up and did four closets in two hours. Vacuumed up after himself and all! Highly recommend! read more

We went to the showroom in the spring as we wanted to turn a small bedroom into a big closet space. After several phone calls we finally got the first schematic. It wasn't what we wanted, so we went back, showed them what we were looking for by pointing to pieces in the showroom. The salesperson said someone would get back to us in a few days. That was the last time we heard anything from anyone affiliated with the business. We were prepared to spend over $5000 (based on the initial estimate), but they apparently decided our business wasn't worth their time. read more

Not sure what to say. I called them 3x to come out to give an estimate for our custom built walk in shower. Nothing... not even a call back to say sorry not interested. I live locally and wanted to keep the business locally.I called oasis and they were up in 48 hours. When i mention my experience with creative spaces, he mention this is why they (oasis's). Has 3 buildboards in the area. Glass door came out great.... read more

Love my new shower door, Tim did a great job! My shower now feels like I'm in a five-star luxury hotel, so happy to have it. They were very similar to the other quotes that I got. And their main competitor, I felt, was rude when telling me her price over the phone. It was as if she was sure I couldn't afford it . Tim was easy to work with and enjoyed chatting with him during installation. Thanks a lot Creative space shower doors. read more

Outstanding service. Creative Spaces has now done four jobs for us ... a closet design, plantation shutters, honeycomb shades, and most recently a shower door. As if the first three were not on spot, but when Tim was sent by the "licensed contractor" to put a shower door on the "finished job," both Tom and the plumber were there at the same time, and discovered that the shower job had been totally botched. Tim, rightfully so, refused to install the shower door because everything was pitched incorrectly. As he saw me sitting on the toilet cover, despondent and defeated, he immediately got on his cell and he and our plumber described to a tile guy what the problem was. In my opinion, Tim went above and beyond what was expected. More than 5 stars. I would trust him with my life. THANK YOU, TIM!!!!!! Lora Barrett, Holyoke MA read more

Tim came out for our requested quote for two new showers, also closet organizer. Late. New construction so we weren't living there. Didn't call to let us know he'd be late. Called a 1/2 hour late to let us know he was onsite. Said he'd send quote with diagrams, waited 5 days. Nothing. Called and spoke with Jill. Said she had our contact information and would get back to us after telling Tim. Nothing. Would not recommend this company to anyone. Go elsewhere. read more

If I could give 1/2 a star, I would. This company installed a shower door for us in 2012. I recently needed a new sweep for the bottom of the door. Over time, it has deteriorated and it is leaking. First, they wanted me to take an hour and a half out of an already busy day. I work two jobs and that is just not possible. I see their trucks around all of the time - do you think I could be put on their schedule so they could drop one off? No. Next option was for them to mail me one. It has taken THREE WEEKS to get this piece of plastic. Mind you ~ it took 3 weeks because I didn't get call backs and had to hound them. Well, I got another customer's and it's too big. Apparently, they realized their mistake, a message was left on my phone that another one would be mailed out and that I would get it next week. I'm a pretty patient person, but after a month with my shower leaking, I'm pretty annoyed. I called and got some guy (didn't get a name). I asked if there was any way I could get this part sooner. He said I would have to drive an hour and a half to come and get one. I told him that wasn't an option and why. Now I am aggravated and feel they should do something to take care of a ticked off customer. Nope, can't take anything off of the bill because "it's just a sweep". If it's just a sweep, they should just be happy to own their mistake, make things right, not charge me and keep a customer. At this point, it will be a month before I see this part. Their customer service is horrific. I am totally done with this company and won't mind telling anyone who is considering a shower door or closet to steer FAR away from Creative Space Shower Doors & More. Judging by other reviews, I'm not the only one. read more

Run the other way if you have to work with Lisa. We bought a brand new home, and needed closet organizers. We decided to give Creative Spaces a try, and worked with Lisa to schedule a date/time to do the measurements. Unfortunately they didn't show up on the scheduled date/time. I called her from the new house, and she denied that we had an appointment. This put me in an awkward position because we hadn't closed on the house, so my real estate agent had to let me in and wait around. Lisa didn't apologize for the mix up... I guess it was my fault. We finally got a new date/time set, and Lisa's husband Tim did show up to do the measurements. I then went in the next day to finalize the design with Lisa. Everything seemed to be back on track... or so I thought. Lisa told me she would send me the closet estimate by the end of the day, but I still hadn't received them a week later. That's frustrating enough, but she wouldn't return my phone calls either. Her co-worker said she was working each time I called, so that seemed really odd. It's like she was avoiding me. I finally gave up. I guess Creative Spaces in Hadley, MA didn't want my business, so I moved on. Oh! Did I mention... Lisa (and her husband Tim) own the company. Lisa was a really pathetic advocate for her own store. Beware! read more

We worked with Creative Spaces for our new shower doors and they were great. Showroom was informative and provided the info we needed. Quick turnaround on getting to our house in South Hadley to measure and confirm our order. We were told that it would take 6 - 8 weeks for delivery, but the doors were ready in 4 weeks. Pleasant people to work with. We highly recommend. read more

I had them put in my shower door and have had frequent problems with it needing to be adjusted. I have been calling for at least 8 weeks with leaving about 5 messages about someone needing to come please fix it. They keep saying I will get a call back, and am still waiting for that call. I am VERY displeased and am too exhausted to have to call them again. This is ridiculous. read more

I had a good experience overall with everyone. Our shower door looks great and works well.

I used Creative Space when replacing an existing tub/shower with a walk in shower. They were very helpful in picking out a shower door and prompt to install it. After a while every time someone took a shower there was a leak. Many contractors were involved and it was difficult to figure out the cause. After using silicone to try and seal things up myself there was only a temporary improvement. Out of desperation I called Creative Space to see if they had any ideas where this leak was coming from. Tim was very upfront with me about it being an extremely busy time for them but got me in within a few weeks. The technician who came out was Caleb I believe, he was very knowledgable and very nice. He said everything looked good but made a few more seals and replaced areas that looked spongy. I still had leaking. When I called back they made another appointment to remove the door and reinstall it which was where the problem was. Yes, I had to call them a few times because they didn't return my call but they are a small business and had a lot going on. I also worked with Lisa. I decided not to judge her based on negative reviews and give her a chance. I found her to be very understanding and reasonable. It would have been great if the shower never leaked but life isn't always like that. They made things right- you can't expect anything more than that. Deb R read more