Great experiences with the teachers throughout the school. Very interactive with the children.read more

Great with little kids but not that great as the kids get older. Everyone who works there seems…read morereally scared of the owner.

This place has really went downhill. We used to love this place and loved the staff but as time…read morecontinued and our kid continued to grow we noticed that it was difficult to keep this place staffed. Sometimes they would staff the young kids rooms with fresh faces without enough training to provide parents the lesson plans they have for their children. So the kids would be left roaming free doing whatever they wanted. There would be times that the kids were finally calm and was learning how to self regulate their emotions and then a new teacher comes in and changes the atmosphere. And sometimes they would assign teachers who gag when it comes to potty training kids which sets some kids back because they are thinking that they are doing something wrong with the reaction that teacher is giving. There is no consistency with these teachers and they keep rotating all the teachers around which causes chaos. There hasn't been any more lesson plans given to the parents because the teachers never know which class they will be in. There has been times where I would come in early to pick up my child, only to hear the tablet speakers blasting and the children staring at the tablet and watching DannyGo. There are other times where I would come in and hang out with my kid a bit in the morning and smell the strong odor of marijuana on a teacher as she walks in to start her day. They aren't always consistent to checking in your kids into the classroom so you can look on the app and see how their day is going by either looking at the posts from the teachers or logging into the live video feed but only if they are checked in by the teachers. They are very adamant when it comes to parents checking in their children but aren't when it comes to teachers checking in their children. Overall, we used to love this place and loved the staff that were meant to teach. There are still some people there from when our kid started and we love them, but we can see that them being short staff is effecting them. These teachers play such a huge roll in these children's lives so it's important to keep them happy and honest. When I talk to another parent they were noticing a difference in the teachers' attitudes as well. So seeing some of these teachers' patience running thin shows that they need some extra training because kids will be kids and they need guidance. We also didn't appreciate when the the director Richelle took 9 days to respond to us about some concerns we had when it came to them being short staffed and causing us issues because they were not able to care for our child. Child care is expensive enough so waiting 9 days for a statement to be corrected only to get charged a late fee in the process while waiting is ridiculous. Really wish Ashley was the director because she is always prompt with responses and she is so caring and respected amongst all of her peers and children. The children all love her and listen to her. She knows how to handle difficult situations and how to properly de-escalate any issue with both adults and children. Hoping this place gets better in the near future for the children.

My daughter has been attending Childtime since she was 4months old. I was terrified to send her,…read morebut had no choice...I had to go back to work. I cannot say enough good things about this place! She loves going to "school" now, and has a group of great friends there. She is 2 1/2 now, and has learned so much! The teacher she has right now, Ms. Stephanie (Glenn) is absolutely amazing. Few teachers have the patience and dedication that she has. I am so happy with her experience!

The teachers and staff are good, but the owner/director, Tanya Davis, is very unapproachable when…read morebeing asked questions about the communication styles and processes/policies of this facility and acts like whatever she says goes. I've witnessed her arguing with several parents on different occasions in her front office or at parent meetings. She feels her word of mouth communication style is best for safety of children, but they are understaffed and Tanya is very unprofessional with the way she speaks to parents. My son was illegally unenrolled without notice the next day after a sour conversation where I was disrespected and condescended by Tanya Davis for asking legitimate concerns about the location of an after school event and receiving or not receiving proper notice for the event and location. She stated this was not a good fit for us and because I was talking about her behind her back with another parent was the reason my son was being kicked out. The parents here should talk to each other to see what's going on. The teachers are great, but the updates are received too late in the day usually only for meals. Do not send your children here if you do not want a good look into their day and want to receive a negative attitude from the director at drop off and dismissal.

This Daycare is very clean & has a great smell inside . staff is very friendly and greets me…read moreeverytime I walk through the door . The Administrator is very nice and helpful. I highly recommend this Daycare to other families

No Cameras, No Accountability…read more My child was enrolled in the Newborn room at Heights One World from April 2021-January 2022. During that span of time, we picked him up to discover two serious injuries that were not disclosed to us by an incident report or phone call. The first incident was a dislocated left elbow which took place in June when he was only 7 months old. There was no explanation as to how or when it happened, but it was clear that our child was distraught and completely not using one arm until we got it x-rayed and a doctor popped his elbow back into place. This type of injury is not uncommon, but it is caused by being picked up inappropriately by the arms instead of the armpits. We were told by the teachers and administrators that our child would be safe there and that additional care would be provided to ensure that nothing like that would happen again. Looking back, we deeply regret not withdrawing him at that point because the second incident was significantly worse. In January, when our son was 14 months old, we arrived at the daycare and could hear him crying in a very painful, unusual way. We had never seen him like this before. When we asked about what happened, we were told that the crying started after one floating teacher/aide was left alone with him to change his diaper. This person was also present/in the room when the first incident happened. After taking him to the doctor and getting him x-rayed, we discovered that his right arm was fractured. We were not only concerned for our child's safety, but the safety of other children. We contacted the police to file a report and then contacted the daycare administrators to provide a written record of the information that we knew thus far. We had so many unanswered questions and requested a meeting. Their response, prior to learning about law enforcement being contacted, was essentially that if there is no incident report then there was no incident however, they would meet with us. They claimed to have interviewed with the teachers in the Newborn room and the information had changed from what was said to us the day we picked him up and what was said to us via text messages, to now a new story that protected the daycare staff from being implicated. Instead of showing concern for our child's wellbeing, they were incredibly defensive. Then, after the investigation began, the administrators contacted us again to say that they would no longer be interested in a meeting or resolution with us. That kind of behavior would be shocking and disturbing to any parent. It reinforced the need for us to trust our gut as we did to get the authorities involved. Our son was put in a cast for two weeks (as shown in the photo) and upon getting it removed, struggled to begin crawling again. He continues to have a trauma response anytime he is up on a traditional changing table because that is most likely how/where he fell and broke his arm. I truly appreciate how quickly the local police department, state licensing agency, and CPS responded to this case. We knew that without cameras in the facility or employees that are willing to tell the truth, it would be hard to get answers. The person directly responsible for causing harm to our child has not come forward, but the case is still open. If you have any information that could be relevant to this case, please reach out to us. I continue to look back on the experience and just wish it didn't have to come to this. If they had cameras installed after the first incident, this could have been avoided. Still to this day, they do not have cameras which says a lot about how seriously they're taking these claims and striving to do better. Be better! For the safety of our kids. While I feel sadness and empathy for how truthful this review is, it is not done with ill will or malice. Parents that are looking for a safe place for their children are looking for honesty in order to have an informed opinion. I hope that this can serve as an understanding of our experience at this daycare.

According Department of Education and Department of Job and Family Services most recent Inspection,…read moreDated 1/31/2022, One World was found to be Noncompliant in come manner with the following codes: 1. The program is required to follow the cleaning schedule for equipment: During the inspection, it was determined that the children's individual blankets and belongings were stored in an unsanitary manner 2. The program is required to post and implement the JFS 01242 "Medical, Dental, and General Emergency Plan" when necessary. 3. The program is required to post the fire and weather plans. 4.The program is required to provide a safe and sufficient barrier to separate the play and sleeping space. 5. The program staff is required to have educational verification on file at the program - "It was determined that verification of a high school education was not on file for Child Care Staff Member(s) listed on the Employee Record Chart, as required" 6. The program is required to ensure child care staff members, including substitutes used more than ninety days annually, obtain at least 6 hours of professional development each state fiscal year. 7. The program staff medicals are required to be completed within the previous 12 months from the employee's first day of employment. 8. The program staff medicals are required to be completed and on file at the program 9. The program is required to have a completed medical on file at the program for each child enrolled. 10. The program is required to use the updated JFS 01234 "Child Enrollment and Health Information For Child Care" . 11. The program's policies and procedures are required to include all topics outlined in rule.

They yell at the children & treat them like animals. My child will not be returning. The floors are…read moredirty.

This is a long overdue review; however, it gave me time to put my emotions aside and formulate a…read morefactual, to-the-point review of my very negative experience with Primrose Schools of Solon. Upon first visiting Primrose, I was incredibly impressed with the new, clean environment. Everything was up to date, security was on point, and things appeared very sanitary. The director at the time was very kind and knowledgeable, and she did a great job selling me on all of the reasons why Primrose would be a great fit for my daughter. I felt good about the decision, and a few days later gave my deposit for her to start when there was an opening - which they promised would be no later than end of September. End of September came and went, and no word from Primrose. We came to find out that the director I had spoken with had left, and we were completely forgotten about. Red flag #1. Once I finally got through to them and had my daughter start, it was one issue after another. I specifically asked them not to give my daughter milk. She was given milk on three separate occasions. Each time, I reminded them - both verbally and via handwritten notes. Since she does not drink milk, she was dying of thirst when I picked her up and would suck down her water on the way home. Red flag #2. I was told (and it was documented in paperwork) that a backup lunch is offered if the child does not like what is provided. It was communicated in my daughter's notes three times that she had not eaten any of her lunches. Thankfully, I picked her up before nap, so it was not an issue and she was able to eat when she got home. Red flag #3. In the short time (three months) that my daughter attended, there were not one, not two, but THREE different directors. I understand there is turnover in the childcare industry, but WOW. Something is obviously very wrong! Red flag #4. And finally, the last, and most notable occurrence. I wrote up an email outlining all of these issues and sent it to the franchise owner, Jana Massary. She took her time getting back to me and let me know that she had "several meetings" and would be back in touch with me later that day. From the moment she called me, I knew it was going to be a bad interaction. She was incredibly rude, demeaning, and, quite frankly, the exact opposite of the type of person you would want caring for your children. She issued zero apologies for anything we had gone through, and proceeded to hang up on me in the middle of the conversation. I would say that she's someone that clearly can't take negative feedback, but what I provided her were straight facts and experiences that we had while my daughter was in their care. It is clear that I would advise anyone and everyone from choosing somewhere other than Primrose. There is nothing "warm" about the school, and it is clear that it stems directly from the leadership. It is no wonder that teachers are electing to leave at such a rapid pace, and from what I've heard, families as well.

In the first year it was ok then it got worse teachers not paying attention to students.read more

I have been dealing with this daycare for around 12 years. I have been through different center…read moredirectors the good and the bad. Mrs. Kali is one of my favorites she is understanding, caring and she started out as a teacher. All three of my children attended Kindercare at an early age. The teachers I encounter really cared about my children. Most of the teachers that are there has been for some years. Kindercare is very clean and organized. I also enjoy that they send you pictures of your children throughout the day and a daily recap of activities including what they are eating and times they went potty and for the baby room the time they have been changed. My son was taught how to read in Pre K from a teacher that believed in him and to this day he is one of the best readers in his classroom. She made sure we was on top of his education at home too. Mrs. Tenisha is so patience and kind. My son loves her! Mrs Bennie has been with Kindercare for a while. I met her while at another location and she treated my son like her own especially when he was just starting daycare.

We were at Scribes & Scribblers for 2 years. The babyland and first two rooms seemed ok. Then we…read moregot to the 2 1/2 - 3 year old room. Within 5 months, we went through 7 teachers. Management hires unqualified care givers and then just fires them. This was very detrimental to our child's development - especially since he was being potty trained (at least at home. The school was just confusing for him) I also feel that the facility was not very clean, especially now having experience elsewhere. Our child constantly had diarrhea, developed warts, and was sick more than normal. Between the "dirty" classrooms, unqualified staff, poor food, and horrible management, I would NEVER recommend this place to any family. Erin Groves was awful to work with. She lied to parents and staff (I was told this by the people who were watching my child) and was hypocritical about discussing behavior of children. When my son was bitten multiple times by the same child (hers, as the staff in Babyland told me), she would lie about the situation and place blame on other children, including my own. Staff were afraid of her and allowed exceptions for her daughter that would have had other families kicked out. If I can give any advice to parents looking for childcare, please take your business elsewhere. This is not a good environment - physically and emotionally/mentally - and is not nearly as safe as other centers. (There is no lock on the door and visitors are free to roam wherever and whenever they please.) **Update. To follow up from below. It was 2 years ago, so that goes to sho that turnover is high. There are some good teachers there, though. In the baby room, we liked our son's teacher. The two rooms after that were great. But the top management was the biggest issue I dealt with while there. There was some communication, but it was minimal. We were told by the office that we should have professional help with our child. Our pediatrician never said this to us. And then one friday, we received a call to pick up our child and not to return. (So how does a family handle Monday morning with work? We were obviously in daycare because that was our option. This all happened after my husband and I started to question staff turnover, missing diapers/supplies for our son, safety and cleanliness, and why "incident reports" were being issued.) Now, I gave it some time, and we have had NO issues since at another, facility. And one that is willing to participate in step up to quality (5 star rated). We were also never given any information on financial assistance.

My son goes to the school age program and they are amazing! Great staff and very caring. Also they…read morehave upgraded and do lock doors and have a security system in place. Highly recommend.

Goddard has been part of our family since we moved to Cleveland almost 4 years ago. For the first…read moretwo years, our daughter went for full day care and now she goes for aftercare. Kyle and staff are continuously working to improve and elevate the curriculum. They are flexible and understanding when it comes to pick up times as well as anything else that may come up. We are grateful to have them and look forward to all the terrific summer activities they've put together for school-age kids!

Very pleasant staff, my kids enjoy going to school every day which is great. Tons of daily…read moreactivities that rotate and keep the kids engaged.