I hired Creative Minds Culinary to cater a 40th birthday party for me in January 2019. They were recommended by the party planner I hired. Initially, the quote I received came in much higher than other caterers that I reached out to. I contacted Phil, the manager, to inform him that I was going with another caterer. My decision was driven by cost. Phil was very professional and responsive so I really wanted to work with him but the cost was 2x more. When I explained this to Phil he asked for an opportunity to match the price. After a day or so he came back with a quote that was within $200 of the best quote I received so I agreed to go with creative minds. Plus he was offering more food than the others. Night of the party, while he and his partner were setting up the food, one of my friends told me that they are not using gloves and his partner who I believe was the chef was going in her pants then touching the food. My friend called her out on it and she said she was just fixing her shirt and she hadn't touched the actual food just the pan. Needless to say, they set up the food then left. We had chicken wings, Mac and cheese cups, chicken skewers, sliders, shrimp and chicken empanadas as well as desserts. The Mac and cheese cups was so dried out and hard that I had to throw the entire 2 pans away. They were NOT edible. You couldn't even stick a fork in them. The chicken skewers and empanadas were so dry. I threw half of them away as well. It was as it if they cooked the food the day or two before and let it sit out and get hard and dry out. The rest of the food was fine including the desserts. I texted a Phil the next day and told him how disappointed I was with the food. He asked if he could call me then he did. On the phone, he explained to me that he and his team met to discuss what went wrong and determined they cooked the Mac and cheese too much which caused it to dry out when it was reheated...and the chicken skewers should've had sauce but they didn't include it and he was sorry blah blah blah. Before I could ask, he offered to provide a refund because he recognized the error of his team and offered a discount to use them for another event, as if I would do that. He told me you'd work out the numbers and determine the refund. He texted me two days later and told me he was sending me a $100 which wasn't even 5% of what I paid. I pushed back and asked how he came up with that number. His response was he gave me such a discount and that was all he could afford to give back. I said I didn't ask for the discount you countered to get the business and your team ruined the food. His response was we can give you a discount on future orders. If he had given back $1,000 I wouldn't have used him again. So after two months I'm finally finding the time to write this review which I promised Phil I would. read more