Trust me this review is valid, and no I'm not using my real name but everything is all facts the same. Initially I had high hopes for What was a turn around story due to this child care facilities previous sordid History under other owners, and also had hopes for supporting a black-owned business that was trying to be a positive part of the community, and provide a safe and loving atmosphere for children to be Cares for. While it might be upgraded on the outside the inside has some of the same issues as with previous owners. You have unprofessionalism with the director not notifying all parents properly of switching over to a different payment system causing delays and payments being received on time. You have unacceptable Behavior such as the owner Tracy whether she had a bad day or frustration, snatching Someone's Child by the back of their t-shirt causing scratches on the child's back seen by a parent, you have the owner Tracy having the disgusting Gall to repeat a parent's threat to a child attending the center like she was repeating a gossipy threat to an adult, never speaking to either parent or the school to see what was going on, and that's disgusting as hell. You also have the owner Tracy openly speaking in a disparative and negative manner regarding issues or something she may may have with a child openly to them so the child can hear that, no parent wants to come back in here that an adult is speaking of a small minor child like that instead of the adult dressing whatever issues are privately and then maybe addressing them with a parent.. kids remember how you make them feel and what you say and those are things that Tracy can never take back, and the fact that she would do something like that to someone's child, she wouldn't feel the same way as someone did that to hers, something she knows is the truth. They've had previous employees, they have a high turnover, with some yelling at children while this place had the opportunity to be a pillar in the community for providing a service and turning around the history of this Child Development Center they have failed once again. The issues stated that have been experienced by myself and other parents it's so horrible they've even been reported in some cases and rightfully so. I could never in good conscience as a parent ever recommend this Child Development Center for anyone for their care there again, however I will say they do have some great employees there that do do a good job and they are miseed, however they're positiveness is overshadowed by the extreme lack of professionalism and negativity that goes on in that facility unfortunately. You're better off going somewhere else to ensure the safety and a positive environment for your kids. This location has been reported to the local elementary school and their treatment of children, as well as the city of Williamsburg and Dept of social services as well. read more