I was excited to work with Steve after a customer referral. Steve was very responsive and kept me up to date on my appointment and when a previous appt ran long he did call and let me know. He was able to come out the next day. The next day, 2 gentleman showed up. Not Steve. Ok, no problem. Explained the sprinkler system was installed in the late 90s and unsure of last use but was never started after 2015 when I purchased the home. The guys walked around took a look at my valve system and approx 15min later came inside to tell me I had no back-flow and didn't trybstart the system, and would cost quite a bit to update. I was told I could keep the water off and cut whatever sprinkler lines were popping up throughout the yard as I wanted. Luckily, I didn't do this. I received a call from another company a couple days later who felt I was told inaccurate information. He reviewed pictures and turns out I have an older valve system with anti-siphon back flow valves (I.e backflow)!! That gentleman/company walked me through starting up the system. I needed to replace 2 valves/anti-siphons and currently have half my yard up and running. To think I almost cut sprinkler lines! I tried calling Steve to let him know what I learned and instead of listening and understanding he argued with me and insisted my system, which he did not see, was costly to repair. He can keep his service call fee and I will respond accordingly with a review. Costly repair BTW, my hubs and I did it in 4hrs with a trip to the store and $65. I will leave a positive review for the other company. read more