Let me start by saying if you are looking for inexpensive dental care this Dental Group is not for…read moreyou. That said... The office experience is wonderful. Everyone will assist you any way they can. Very friendly. The dental service here is second to none. This is a "one stop shop". The lab is upstairs. John the lab technician is a magician. He'll have your dental appliance done fast and right. Now for Dr. Bentz. He is a professional at what he does. He is thorough and to the point. Excellent doctor-patient interaction. He'll tell you like it is and present all your options. You can tell he enjoys what he does and is happy when you are happy. I highly recommend this group.

I went in for an initial evaluation of one broken tooth. I was then given 36 X-rays, another kind…read moreof scan that I was not familiar with, and a gum evaluation, all of which I never requested or wanted. They came to the conclusion that I needed seven implants and four caps for one broken tooth. I paid over $700 after this evaluation, and my dental insurance was billed over $600. They are now chasing me for a $550 additional charge. The staff was rude and aggressive, and all of the extra exams they performed were done under the impression that my insurance would cover them. They never informed me that my insurance would not cover these tests, nor did they inform me of the exorbitant costs each procedure had. Overall, I had an extremely unprofessional experience and I hope future customers do not allow themselves to fall for this fraud.

Today was my first visit as a new patient at Plymouth Family Dental. I was informed that a new…read morepatient appointment includes several X-rays, a full dental evaluation, and a cleaning. After completing my X-rays and consultation with the dentist, I was then advised there was "no time" left for my cleaning. I expressed my concern because only part of the appointment was honored. I arrived 20 minutes before my scheduled appointment time, so the lack of fulfillment was extremely unprofessional and showed very little consideration for patients and their time.

Extremely disappointing experience with this dental office…read more Before any treatment, I clearly stated that I did not want services that were not covered by my insurance. Despite that, I was later billed for charges I never knowingly approved and never agreed to pay out of pocket. What made this worse was the lack of transparency. I repeatedly asked for clear documentation, itemized charges, and proof that I signed for certain services they later claimed I owed. Instead of properly resolving the dispute, the account was sent to collections and reported to the credit bureaus. I already paid significant amounts directly to the office, including payment for Invisalign by credit card, yet they still pursued additional disputed charges without properly explaining them. Patients should be very careful here and request everything in writing before agreeing to treatment. Make sure you fully understand what insurance covers and what they may later try to bill you for. Very stressful experience overall, especially the handling of billing and collections.

My company changed dental insurance for the first time in over 25 years, causing every employee to…read morepretty much find new dentists or pay out of pocket. I loved my old Dentist and hygienist, two people I've gone to twice a year for close to twenty years. I started researching Dentists that accepted my new insurance and found Dr. Fournier's office. Then, while flossing (proof I floss), I ripped out an old filling. I called this office to set up an appointment and they told me November was for hygiene checks, about five months from now. A great sign that they are busy, but I explained I had an issue. They told me they could see me sooner for that, so we set an appointment for Monday. The staff were friendly, but after meeting Dr. Fournier, I knew I had my next dentist. Her personality was amazing, bedside manner was perfect. They had to drill and fill my tooth today, no lie, I think I was out of there in fifteen minutes... She kind of joked about how I am with Dentists, am I nervous, am I okay with needles, all sorts of questions, because we don't know each other. When I was injected, she told me to breathe out and breathe in. Did that work? When I had that tooth drilled before, I teared up. Not from pain, but because that spot was connected somehow to my left eye's tear duct... Did the breathing work? Maybe? After my appointment, they told me there were some cancellations the week of the Fourth of July, so no more November check. I'll be back this month. The only two things that make me nervous are having to make a left out of that parking lot. I could make a right and find my way home, but I feel it could not be good at rush hour. No issues today. The second thing is that I have an internal dread that Dr. Fournier is going to retire someday while I still need dental work... I don't want to find someone new. I also befriended everyone in my HR department to ensure they won't switch insurance on me again...

She is extremely good at what she does. I had a filling filled buy-her before. She made sure they…read morewere good if there was any problem she would take care of it. She always loves cats and dogs when you go in you get the tooth fixed while cats are on tv in the room. Taking off the stress people usually feel at any dentist well done

Positives: the facilities are clean, hygienists are friendly and make you feel at ease prior to…read moreprocedures. Meh: the dentists are mid as I had a dental crown fall off within two years (for context, my other crown from a different practice stayed put for over 15 years). Some of them also try to aggressively push for services / procedures you don't need - seek a second opinion when in doubt. Negatives: their billing department runs an absolute racket with shady practices. They try to charge you upfront prior to submitting to your insurance, lie to your face that insurance denied the claim (it was denied because the "claim" was integral to the procedure and no separate payment was applicable), and try to charge you beyond insurance negotiated rates by calling it an "upgrade". Take a printout of your insurance EOB and compare with their itemized invoice prior to paying anything!

Good luck trying to reach anyone live or receiving a call back. Too many patients and not enough…read morestaff I would assume.

I would not recommend him to my worst enemy he is an arrogant prick! I went to him once 3 years ago…read moreand called recently over a month ago when my cap came off and they made me wait 2 weeks before they saw me and then I had an infection and needed an extraction then a week later needed a tooth filed that the oral surgeon said I needed done from my dentist that baker basically told me was another capped tooth and tried to pick it off my natural tooth as trying to argue with me, until he realized he was wrong then said I needed that extracted or root caneled I said I would be back the following week for a cleaning and when I did go back he tried to tell to get the $500 discount plan for xrays and cleanings and discounts when I have dental insurance. That 3 weeks ago he took. But today he all of the sudden didn't take. That's all about money. Not helping fixing someone's teeth. That's an arrogant fucking man right there! Who should not be allowed to practice

You can't find a more superb dental office!…read more I'm a super nervous & uptight patient, and Dr. Marc Baker and his staff always do their best to put me at ease. Their front desk staff is friendly, the dental hygienists are gentle yet thorough and listen to your concerns and/or fears, and Dr. Baker is a home run personality and good with the teeth.

We've had an amazing experience with Dr. Pulaski! She is a skillful and experienced dentist who is…read morethe master of her trade and is also a kind, caring person who goes above and beyond for her patients. I highly recommend her services.

Really nice practice. Dr. Pulaski and staff are very professional and friendly. Very kind with my…read moretwo young children.

Let me start by saying i REALLY liked this place. After 13 years without a dental visit- I came to…read morefresh smiles upon recommendation of a coworker, who had been going here for years. My initial visit went well- I provided my insurance information and was provided a treatment plan detailing my costs- perfect! I was informed I would need a deep cleaning- which would need to happen in 2 sessions. I went to my first appointment early december and paid the amount outlined in the treatment plan. Easy peasy. TWO weeks later, on the eve of my 2nd deep cleaning session (and less than 15 hours before my appointment)- I received an appointment confirmation call. At the end of the call the receptionist CASUALLY mentions something about my insurance not being in network anymore and how I would now need to pay $700+ out of pocket. Girl, how are you going to call someone and drop that bomb on them 5 days before christmas? Needless to say, I cancelled the appointment and emailed them to get a more detailed explanation. Except I never got one. Instead, I received the least professional response I've ever gotten (see attached). I do not blame fresh smiles for my insurance *seemingly nowhere within a 2 week time frame deciding their office was OON* however, i DO blame them for piss poor communication. So now i sit, dentistless with half my mouth cleaned. Please be warned that while this dentist office has some of THE sweetest hygienists, and a great atmosphere, the communication here is absolute garbage between patients and their front office. Please do better!

My whole family enjoys coming to the dentist now, no fear, no tears and the youngest celebrates…read moreeach time. Dr. Bower and his team have always been so welcoming and kind, as well as professional and thorough. When I come on my own it feels like a little break in the day- odd to say about a dental visit, I know but, still true. I highly recommend this establishment.

*and found out from insurance company that they ended up charging for xray unlike their…read moreadvertisement Absolutely fraudulent

Dr. Baek has provided great care so far for my family member who is getting implants. The process…read moreisn't easy and isn't painless, but Dr. Baek has explained each step of the way what is happening, and has taken the time to fit us in just to check to re-assure us that things are healing as they should be. His office-manager has been helpful and friendly, and I appreciate their willingness to allow/include family members (with the patients permission/at patients request) I don't know why it says I am in CA, but who argues with the Internet?