I want to share my experience with Creative Decor & Design By Clara L.L.C. as it may help others make an informed decision. Initially, Clara was very responsive and accommodating, willing to brainstorm ideas, was friendly, and had no problem when asked to modify the contract to add clause for rescheduling or cancellation due to COVID. The contract stated that cancellation due to Covid is allowed, and $300 cancellation fee would apply for any other reasons. However, when it came time to actually cancel the event and request a refund (follow the contract), I was met with refusal.
I initially booked their services for an event in 2022 and paid a deposit of $1,350. Due to the pandemic and guests cancelling their flight tickets, I decided to cancel the event. Although the contract allowed for a refund with a cancellation fee, Clara failed to honor this when I requested a refund.
Despite *multiple* attempts and *flexibility* to resolve the issue directly with her, I was only partially refunded $39 and could not recover the remaining amount:
- October 20, 2023 I asked for complete cancellation and refund.
- October 20, 2023 Clara replied saying she will send me a plan for payment because she could not send the refund all at once. No money was sent.
- November 3, 2023 I reached out to Clara again asking for the plan.
- November 6, 2023 Clara replied via text on with a plan of 2x a moth of $50, but no payment. By this point, Clara's tone begins to change and claims that she is refunding me because she understands my situation and that I need to keep in mind that Clara has been cooperative, even though she has not sent any money yet by this point.
- November 14, 2023, I reached out again, this time showing proof of contract, and Clara's response to my requests included frustration and a tone that seemed dismissive of my situation (See photos attached).
- November 24, 2023, I reached out again sending my venmo link and saying that I am awaiting first payment, but no response.
- March 27, 2024, I reached out asking for her physical address because I wanted to file a small claims court. I haven't not heard from Clara again since.
While her work looks great, and I had initial positive interaction with her, she did not follow through with the cancellation policy and was also defensive.
I advise potential customers to carefully review contracts and ensure that all terms are understood and adhered to.
I hope this feedback helps others in their decision-making process and encourages better communication and adherence to agreements. read more