Tony did an excellent job ordering and helping me with some details that anyone else would not have…read moredone, with my Miele dishwasher. I have bought many appliances from them and have always had great experiences. I would definitely recommend John's appliance, in orange city and specifically Tony, and his store manager Mike.

Delivered our refrigerator with a dent in one of the doors. It has now been six months and the…read morereplacement door has not arrived. Also, no follow up from the store. Customer satisfaction stinks and service is nonexistent.

I am so glad I have Big Mike repaired my 22 year old Sub-zero fridge. I got other quotes way too…read moreexpensive also need to wait for a long time for the parts. I would highly recommend this business to anyone who needs appliance repair. Great speedy service and very reasonable price. A true five star repairman.

Quick response time, amazing communication, easy system to pay!…read more My dryer stopped heating up and I assumed it was the heating element. Reached out on Yelp through the project section and messaged 6 placed. Big Mikes was the first to respond and had the appointment set within 20 mins. The service tech arrived on time, had the parts with him and was able to fix it on the spot. He was in and out within 10 mins. The diagnostic, parts and labor was around $230. According to Google, it can be anywhere between $150 and $350 so to me it was a good deal! Also, came with a 100 day warranty! Will def call again if needed. :)

It has been very frustrating dealing with this company. I purchased a part for my Viking range hood…read moreback in January, and because it was on backorder, the repair process has dragged on for almost four months. Unfortunately, communication throughout this experience has been very unclear. At one point, I was told the range hood would need to be repaired outside of the countertop area to avoid damaging the quartz counters during reinstallation. I repeatedly called to check on the status of the parts, only to later learn that one of the parts had actually been lost in the office and needed to be reordered, creating even more delays. On the morning of the scheduled service appointment (between 8:30-10:30 AM), the technician called and asked whether the hood had already been uninstalled. This was surprising because based on previous conversations with customer service, I believed the issue was reinstalling it safely, not removing it. I had already arranged for someone to help reinstall it because I understood they could not handle that portion due to insurance restrictions. It seems there are many aspects of the repair they will not handle, which means I now have to pay separately for someone to uninstall and reinstall the hood. At this point, I'm questioning what level of service I'm actually receiving beyond reconnecting the motherboard and components. I believe there are companies with more comprehensive service capabilities that could manage the entire project from start to finish. They are supposed to return once I coordinate timing with my handyman. I have voiced my concerns and hope this situation will finally be resolved soon. I will update my review once everything is completed.

Very bad experience!!! When the technician came to my house…read morethe first time he order the replacement parts which only took three days to arrive, I call them to let them know I had received the parts and they sent the technician back, After the technician came to replace the parts the refrigerator didn't work, he told me it was the manufacturer fault because they had sent him the wrong parts, he said he was going to order the right parts to come back which he never did, they completely forgot about me and never called me to give me any updates I had to keep calling to ask for updates and every time I call them they said someone was going to call me back with updates and no body ever call me, after a month without refrigerator I ask them for a refund they told me someone was going to call me for a resolution which they never did, I had to call them several Times and then they agreed to give me a refund but they keep the service fee which was unfair because the technician had no Idea what the problem was, It was a nightmare never call them again.

We moved to this area and have made several shopping trip to Home Depot. Most of the time the…read moreemployees are more than willing to help and they are knowledgeable depending on what you're trying to do. They seem to have more option of most things, we had to some specific order but the process was very simple. You get what you pay for it's better to do the job right and pay a little more than try to save so much and do it cheap

Well I ordered a hammock on 4/25/26 an it still not here on mother's day. They sent an said may 5th…read morebut never came an hd quit sending updates that's pretty sad ..I don't think they know where the hell it is an just keep putting it off....be careful it seems home depot is getting like Temu it's just sad.....

Good, friendly, quality service at a fair price. Nice to have someone trustworthy nearby. Thanks.read more

Just had a repairman from Atchley repair my refrigerator . His name was Mike !! He was very…read morepleasant, personable and knowledgeable !! I would definitely recommend Atchley 100%.

I don't usually do reviews but after seeing the lack of stars by one of my favorite stores I…read moredecided I should! I had the pleasure of walking into this store to compare prices and availability to the other stores and was impressed from the time the young lady came up to me until the delivery guys left a few days later! The entire experience was amazingly enjoyable! And affordable too! I'm 70 years old and have purchased my share of appliances and experienced my share of screw-ups. So I had been postponing the purchase of a new stove and refrigerator out of dread. All I can say is, "Thank you for the ENJOYABLE experience!"

I want to start with saying the 2 managers I spoke with specifically from the Orange City location,…read moreare amazing!! Evan and David were very helpful after the mess that I dealt with through customer service. They are the only reason it's not only a 1 star review. BUT- the customer service and this company as a whole has been beyond disappointing. I bought a washer and dryer set, it was delivered quickly, but the washer had a large dent and the dryer connectors on the back were faulty. It took 3 weeks (and the managers from the Orange City location personally emailing the delivery managers and the district manager) to finally get the dryer replaced (still never got the washer handled but at this point I'm okay with the dent cause I'm tired of dealing with the customer service team). I would call customer service almost everyday asking for updates, and get transferred to the delivery team, then transferred to the installation team then transferred back to the main customer service line, and on and on and on. Nobody would give me any true answers on when I would receive my replacement. I was told contradicting answers between each person- one said I'd get a call from the delivery team in 24-48 hours, the next day I was told that it takes them 3-5 days to review the case and call me. I was told my case was in review, then the next day they told me that the case was "mysteriously closed" and they reopened it for me so it could be reviewed and resolved. Finally, I went into the store location (I hadn't done that yet cause I figured they only handled the sales and didn't have any control over customer service) and they reached out to the higher ups that they knew and even offered me their personal sales model (they usually can't do that but they were truly trying to keep me as a happy customer). I do appreciate the 2 managers and the other employees who helped me (I know there were a few and I don't quite remember other names), but this company as a whole seems very shady and unorganized. I'm happy my issue is now resolved, but I still would not recommend them to anyone!

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

Igor was very good and on time. My fridge is running great and we are pleased with his work.read more

In June, the owner, Krieg, came out to address a problem with our LG refrigerator/freezer's…read moreicemaker. He was assigned the job from my American Home Shiled warranty service. He ordered and installed a new upper left door that contained the ice maker. At about the same time he replaced the door, the light for our lower freezer compartment went out. Since it was full, we could not see where that light was coming from. As we slimmed down the freezer contents, we could not find a light bulb and discovered that it was controlled by the upper door that Krieg had replaced. I made at least 5 calls requesting Krieg call back and come out to set up that light for the freezer he overlooked when he was out. He never had the professional courtesy to return a call and correct what he messed up. My only alternative is to spend another $150 deductible with AHS and have another company come out. For a retiree, that is not worth it. No one should do business with an owner like Krieg, who treats customers that way.

I rarely write a review but this company was wonderful & had to share. We're so glad they were…read morereferred to us. They were on time, efficient & gave us a quick diagnosis. Most importantly, they fixed our problem.