I was in desperate need for bedroom furniture for my mother's move to an assisted living facility. Conn's was the only place that said they had many sets in stock and could deliver immediately. My mother chose a bedroom set, which included a frame, headboard, mattress, chest of drawers and night stand. They scheduled delivery for the following Wednesday. I gave the salesperson the business card for the facility, which was less than 5 miles away. That card had the address and telephone numbers. He also had my contact information.
On Monday I reviewed the invoice and noticed the salesperson had input the wrong address - #55 instead of #500. However, that facility is the only building on that street. I contacted customer service about the error and they said I should call Delivery. I called delivery and they said I should call the store. I called the store and they said they would take care of it. On Tuesday I called Delivery to confirm everything had been corrected. Was told it was taken care of. That evening I drove 100 miles from my house (in the rain) to the facility to stay overnight in a hotel so I could be there on Wednesday. I called Conn's on Wed morning to let them know I would be waiting outside for the truck. I was then told the delivery would not happen that day because the address was incorrect. OK, that was not what I expected to hear. My mom was out of her apartment waiting to move; I was staying in a hotel; and NO Delivery!!! I finally spoke with the manager and he apologized, saying they had to prepare a new invoice with the proper address and he couldn't guarantee we would get the delivery the next day. So, what was I going to do about my mom and my having the spend more money on a hotel? I asked if he would, at least, reimburse the delivery charge ($170) to compensate for the extra expenses on my part. He said he would take care of it. ONE MONTH LATER, I'M STILL WAITING FOR THE REFUND.
Don't be conned by the nice showroom. Three of their employees (original salesperson, other salesperson that was supposed to correct everything, and the manager) definitely did not do their jobs. I will definitely NOT recommend this place. read more