I paid $98.71 to this company for a name badge case for my service club. When it arrived, it…read morelooked very promising, but I found the foam pad was not thick enough to keep the name badges in place when the case was closed and carried, which made a mess and took the badges out of alphabetical order. I called Coller Industries today and explained my situation. I requested that they send me another foam pad to keep the badges in place when the case was closed. I was told by Kayla (sp?) that I would need to pay $50 to buy another foam pad. I asked if she could make an exception, but she said that was the policy. I told her I was very disappointed. Another company might have sent the foam pad for free and just charged me for shipping and handling. I was would have felt good with a resolution like that. Now, I will need to spend time and money to find a suitable replacement pad that should have been in the badge case if bought from Coller to begin with. Bill

I order name tags. They came out great. Much better that I imagined they would…read more From the design, getting the proof and final production went quickly and smoothly.

Like I said in my review, we were trying to support another local business and that is why we kept…read moretrying to come back. Walker has literally called you off other phone numbers that were not mine or his and then you would finally answer. Its just very strange that instead of trying to make this right you decide to respond to my yelp review instead. Once again, very unprofessional. Also, the other company you referred me to doesn't even provide the service that I was looking for and that why we came back to you and I told you that over the phone. You also still have one of our original shirts we gave you to color match the new order we placed since you did the other ones a different color, so we thought we might as well try one more time. That was obviously a mistake. But what really set off your terrible service today is how you spoke to me over the phone. You're rude and can't take accountability. You told me over and over again that it would take a week and you'd call me. A week would go by and you would never call which then forces me to CALL YOU. The only thing you should be irritated about is how your follow through is horrid and that you need to work on dealing with customers a lot better. I've done nothing but communicate respectfully with you and I couldn't even get that back in return. I wasn't calling every other day, I would call when YOU TOLD ME it would be ready. And when I called, it never was. When you talk about meeting me at Office Depot to give us our items it was because you didn't have it completed in a timely manner (once again) and I needed it. So you brought it to me because you dropped the ball on that. And this "bill" you claim was unpaid for 5 months was never even sent to us. You never called or texted us once and when I searched for it in our emails it was no where to be found. You couldn't even pull it up on your end so I'm starting to think you never even sent it. We only became aware of it because we came in to place another order and when you told us that we took care of it. Don't act like we were trying not to pay you. Ha! It was like $100. Lastly, if your company cannot function in a timely manner and if you continue to not have "enough inventory" then don't even take us on as a customer or simply communicate that this will take you 3 months to get a small order done. All you've done was waste our time and then catch an attitude when you're in the wrong and then referred me to a company that doesn't even do what I needed. I hope in the future you can conduct yourself in a more honest and righteous manner. Rude, unprofessional, and a liar! The owner there (Matt) constantly lies about when he would have things done and when I would call to follow up he would always have a bad attitude and get upset that I was calling. We've made several orders with him before and he always dropped the ball and would always ignore our calls. It got so bad that we had to call off of another number and then he would answer right away not knowing it was us. This last order was literal on shirt and two beanies that we ordered the week before Thanksgiving. It is now 12.9.22 and he still hasn't gotten it done and was rude and unprofessional when I call to follow up on it today. We tried to support another local business but unfortunately bad business is BAD BUSINESS! Save yourself some time and find another business that is honest and actually know how to treat people and provide the service that they are SUPPOSED

The crew was awesome! Took my nieces and daughter there for a project and they did a great job…read moreengaging them and fostering their creativity!!! Thank you! We will be back for more! Try them for embroidery stickers banners T-shirts hoodies tank tops polos they do it all!! #keepgoing #nevergiveup #staystrong #liveyourbrand #xbrands

Great shop and Grace is awesome. Very helpful. She framed a letter and envelope from WWII and some…read morenew posters. All great work.

Grace is amazing to work with! She is kind, friendly, down-to-earth, and knows her stuff! I will be…read morea return customer without doubt. FYI: business by appointment only/recommended.

Contacted today and got the same great customer service…read more Tip: sometimes the form on their website doesn't go through. If you don't want to call, try the email: saltlakelaseretch@gmail.com

After an Etsy fail, I needed local help quick. I found these guys and they totally saved the day…read more They are problem solvers, have excellent customer service and communication, competitive pricing, and are very timely. I can't say enough good about these guys. Give them a try! (The logo is much clearer than the picture indicates)

Family-run . Friendly and caring …read more Encourages creativity by providing work areas. Supports mastery of complicated crafts --like quilting --with classes.

I had no idea this place existed until this week! I needed heart cut outs for a work project and…read morenothing was going to ship in time. I called Heartfelt to see if they had any paper heart cut outs or die cuts, and the woman I spoke with say I could purchase paper and cut out the hearts with their die cuts machine myself! When I got there and she realized how many I needed, she offered to have her team cut them out for me see i needed 100. She was already doing it for another customer and did it for me too! They were ready within an hour. The store itself is super cute. Lots of arts and crafts and scrapbooking supplies, and a bunch of tables to the right when you walk in. Three women were scrapbooking together on the tables! Love this place, great customer service and can't wait to come back.

This is such a cute yarn store. Kim is helpful and friendly and willing to take time for any…read morequestions. I love coming here and their selection of Spincycle Yarns is too cool and I can't stay away!

Kim was an absolute delight and extremely knowledgeable in her field! Wonderful service and…read moreselection of yarns and other fiber arts necessities. She gave us a crash course in yarn winding and was helpful the whole way through. Will definitely be visiting again!

Love this idea place. It has so many beads to choose from. I stop in every time we are in the area…read more Would highly recommend them to any crafter. Everyone is extremely helpful and always helpful and kind.

I've tried twice to get a response from the owners without a simple reply…read more My first visit, the tip request was a total turn off because I wasn't helped, I was rung up. But I tipped. The second time in I was overcharged. By quite a bit. I haven't been able to go in because I work during their hours of operation and it's not nearby. Dear Bead Fairy Team, I'm reaching out regarding a recent purchase I made at your store on May 22, 2025, where I was accidentally overcharged for one of the items. Specifically, I was charged $30.05 for a single tube of size 6/8/11/15 seed beads, which was clearly marked in-store as $3.75. I've attached the following items for your review: * A photo of the receipt showing the $30.05 charge * A photo of the bead tube with the $3.75 price tag * A photo of all items purchased, confirming no other item aligns with the $30.05 charge It seems this was a simple cashier error. I noticed the discrepancy shortly after leaving the store and tried to return immediately, but the shop had already closed. I kindly request a partial refund of $26.30, the difference between the correct price and the amount charged. I hope this can be resolved quickly, and I truly appreciate your time and understanding. Please feel free to contact me if you need any further information.

These guys are awesome.. I needed something last minute and they went above and beyond!…read more Thanks!!!

Great customer service! I was in a real bind and they helped me in a big way! Not once did anyone…read moretell me how foolish it was for me to need it done so last minute. Nice folks'