Let me start by saying that in business, the most important things to me are customer service and…read morethe quality of goods/services provided. I commissioned a trophy to be made by these guys about two months ago and was told it would be ready in a couple of weeks. The design was essentially a trophy base with a mount to fit a glove. I was quoted $50 for a basic trophy, and about $75 for a more customized trophy for a "specialized mount for the glove." After a month, I hadn't heard from them yet, so I phoned in. They told me they hadn't even started on it yet, and had questions on some of the specifications. Doesn't necessarily make me feel like the most important customer. Customer service sin #1. They ask me to come in to make a few decisions about the trophy, so I head in. I give them more specs, and they say it should be ready in another 2 or 3 weeks. Great. Again, about a month goes by and I have to reach out because I haven't heard back from them yet. They say it's not done yet, but they will rush to get it done. When I go to pick it up, they charge me $145, almost double the $75 quote. Overpromise and underdeliver. Customer service sin #2. Overcharge by 2 times the quoted amount? Customer service sin #3. When I challenge the charged price the manager comes out and says "What, you don't want to pay for your trophy?" I explain to him my hesitation due to the cost discrepancy. Without even looking me in the eye, he just says "Fine, what do you wanna pay?" I tell him I'd pay $85, and he says "Fine," takes my payment, and walks away without saying thank you. Rudeness. Customer service sin #4. The trophy base looks great, but the specialized portion they "made" for the gauntlet is just a square block that the gauntlet doesn't even fit on. They wanted to charge me double for... this? Customer service sin #5. Respect yourself by going elsewhere, 'cause in my experience, they won't respect you here.

They went above and beyond and the engraving was perfect. 100 percent recommend. We came in needing…read morea watch engraved with a sensitive time frame and under extreme circumstances. They were so accommodating, kind and professional. I will never go to another place again for engraving.

Had a great experience here! We got a plaque for a co worker and benson's was great to work with…read more We went back and forth several times on the design, and they were quick to get us a mockup every time. Once we had a mockup done, the plaque was ready that day. The staff was friendly and the pickup was easy. There's parking in the back of the building. Thanks for helping us surprise a colleague!

Amazing customer service! So friendly and great to work with, above and beyond, thank you so much!read more

I had some engraving that need to be completed and they work diligently with me to find the correct…read morefont needed to match the other engraving on the plaque. They were on time and the price met my budget. Thank you again.

From the owner: Crown Trophy Provides Trophies, Medals, Plaques, Crystals, Acrylics, Cups, Corporate Awards, Sports…read moreTrophies, Custom Awards And Promotional Gifts To The Salt Lake City, UT Area.

Don't blink or you will miss this award shop along Foothill Blvd. I needed a Fantasy Football…read morewinner engraved on a trophy in 48 hours. Russ, the owner said it wasn't possible and helped find a solution. End of the story, Russ was extremely helpful, even took a call on the weekend (I believe the business phone forewords to his cell?) to make sure it happened. Gladly will go back to Modern Awards!

The owner was very hard to work with. We paid upfront and the customer service was horrible. To get…read moreany update I had to hunt Russ down every single time. He was supposed to replace some awards that came damaged and its been 2 months and still no replacements. The last time I spoke to him he was bothered with my follow up and said something else came up but that he was still sending the replacements. I would NOT recommend Modern Awards, not organized and very poor project management.

I paid $98.71 to this company for a name badge case for my service club. When it arrived, it…read morelooked very promising, but I found the foam pad was not thick enough to keep the name badges in place when the case was closed and carried, which made a mess and took the badges out of alphabetical order. I called Coller Industries today and explained my situation. I requested that they send me another foam pad to keep the badges in place when the case was closed. I was told by Kayla (sp?) that I would need to pay $50 to buy another foam pad. I asked if she could make an exception, but she said that was the policy. I told her I was very disappointed. Another company might have sent the foam pad for free and just charged me for shipping and handling. I was would have felt good with a resolution like that. Now, I will need to spend time and money to find a suitable replacement pad that should have been in the badge case if bought from Coller to begin with. Bill

I order name tags. They came out great. Much better that I imagined they would…read more From the design, getting the proof and final production went quickly and smoothly.