I enjoy Define since I discovered it when visiting my mom in Houston. I also am a big fan of…read moreKayla's classes, and she teaches at several studios including this Rivers Oaks one. I have also been taking livestream classes from Define from my home during the pandemic. The classes are a good price ($12) compared the in-studio ones, and there are offerings from 5:30 AM to 7:00 PM, across all types of workouts. The studios are renting equipment for people who do not have that at home. However, since I am several states away, I am already set up with what I have here. I have taken bounce and body classes via livestream and the sound quality is great. There are one or two instructors on zoom, and one is cueing while another is demo-ing. I was also able to take two free classes (one body and one bounce) with the founder, Henry Richardson. I actually was able to talk to him both times before he started the class and he was so nice. My friend joined the bounce class and enjoyed his calm but motivating energy. If livestream continues as some studios open up, I will continue to take them from Kansas.

Can we say snooty?! It was my first time here, and the receptionist had me sign a waiver. But,…read moreafter that, she wasn't very helpful. She just stayed in her seat minding to her own business. I had to ask her how to use the lockers, which had combination locks that didn't even work. I tried two different lockers already. Safe to say, I just brought my handbag into the cycling room because I couldn't trust the security of my things. The spin instructor was not very welcoming either. I had to set up my own stationary bike seat level, and I would've liked a little bit more help to make sure I was comfortable before starting the workout. I mean, the class was only 50% full. Once I did get started, the workout was challenging only because I kept the resistance on my bike up. Otherwise, the instructor was pretty lukewarm with her enthusiasm during the workout. Also, what the heck is up with the dimmed lighting?! I mean, if we were doing yoga or meditation, I get it. But, an intense cardio workout? I couldn't even see some of the moves she was telling me to do, to be honest. The lights should've just stayed on. Even then, the workout music was playing even louder than the instructor was talking. So, I barely knew what she was saying too. I don't feel there was effective communication at all. I wish the workout music was more upbeat as well. I mean, at one point, Ed Sheeran's song, "Perfect" started playing. I was like, wth? There were only women in the room. Awkward. Otherwise, the facility is very clean. They have a bathroom next to the changing rooms. They have automatic hand sanitizers and a water dispensing station. Also, they did give me a free pair of rental shoes for the spin class because it was my first time here. So, that was nice. I don't know that I'd be back, though, just because the customer service was not great, and the workout was not very inspiring.