I just had the most stress reliving encounter with Ms. Jessica M. She was the absolute, kindest and most patient person I have ever encountered in my time of distress. I just lost connection with my phone, my lifeline and my whole world. I was forced to get another phone and by the Grace of God the company was able to transfer my number to a new device. Oh, my goodness!!! I need a full body massage and my brain squeezed. I'm under so much pressure trying to get my life back online and not knowing a million passwords and usernames is totally insane!! Jessica helped me without making me more miserable and she gave me hope as she went through the process with patience and kindness. I can't thank her enough. Give her two raises and a big bouquet of yellow long stem roses. Thank you Thank You!! Thank you for being an Angel. Thank you, Create Credit Union, for having such a great staff available to save me. Sincerely KB read more

I hardly ever leave bad reviews but here we go. This place has gone downhill since the rebrand to "Create Credit Union" instead of Clark County Credit Union. I checked my account to see that they hit me with ELEVEN insufficient funds charges totaling up to just over $300. Like any average barely middle class person I panicked. I didn't receive any emails, and my card was not declining even though I had it set to do that. I went in person right after work (admittedly a bit flustered). I explained the situation to Christine and also explained that I literally have an app I can pull money out of my check early if needed for situations like this, and had I gotten an email or notification of ANY KIND that my account was in the negative I would have fixed it. Christine didn't apologize at all she just told me that it "wasn't a bank error" and so "there was nothing she could do." My husband and I already felt uneasy about the rebrand of the bank, and that all the benefits of banking here left with the rebrand. We will be pulling the rest of our funds from Create Credit Union after I get paid IN TWO DAYS and we will be looking into another credit union. These guys no longer care about their customers and it's honestly really sad. I have never felt more scammed by a bank. UPDATE TO THE RESPONSE: NO! You have NOT been in communications with me since last year that is a blatant complete and utter lie. I have received NO emails regarding that. Again, any other bank I have ever had would have DECLINED the charges so I could fix it. Not taking accountability has just confirmed our decision to leave. Have the day you deserve. read more

I often visit the branch on Decatur and Rice where Teller Christine works and there's not a time she doesn't give me exceptional/excellent customer service read more

I deposited a low end check of 1,000 dollars on Wednesday evening and today is Saturday, I still have no available balance in my account from that check, that violates Federal minimum and the law! I will take further action. I even spoke with someone on Thursday they stated the minimum $275 would be available on Friday! That has not happened! read more

Everyone there is always very nice and they all know us by name. The manager, Sharwani, if not busy with someone always says hi. Christine and Joanna are always happy to see us too. read more

They purchased clark county credit union, changed the entire user interface, changed rules, changed everything. No information, no instructions, calls for fraudulent charges for regular things like gas and groceries at random. Switched to a different bank. Absolutely terrible. read more

Joanna and Shae are the best! Skip the atm, build a relationship with the employees and they will have your back.

Create Credit Union does not care about members undergoing Financial hardships they treat you just like you would be at a bank like Bank of America or Wells Fargo they're not about their members whatsoever they only care about your score on a piece of paper instead of being able to help you in any way . Would not and will not recommend their financial services to any family or friends at this time as there's no help so unless you're already one of the 700 plus kind of credit reports you're just numbers on a paper. They also have incredibly crappy phone times as well as there is no help whatsoever on the weekends and they have multiple closures ongoing because they're more interested in vanity projects of remodeling their branches read more

There seems to be problems with the operating system. Today, again, I wanted to review my account and it would not give me the code. I tried with e-mail and phone. Then I called your office, and they "unlocked" the account, but then I am frozen for two hours because I was locked out. This has happened before. Very frustrating. I am a new customer. Not happy with this service. read more

In Jan. 2026, I contacted the Clark County Credit Union (CCCU) later to become Create Credit Union (CCU) about refinancing a loan on a commercial building that was leased to Caliber Collision (CC)--a national company that does vehicle repairs and uses hazardous materials. I asked for an estimate of how long it would take to complete the loan process; I was told it should take 6 to 8 weeks. It took 15 weeks. When I complained about the time to complete the loan, I was told it was more complicated then they thought. Did they make the estimate without knowing what it would entail? In mid to late Jan., I was told the interest rate would be 5.8 percent. The final loan interest rate is 6.2 percent if I maintain an average account balance of $25,000--I expected a current interest rate of about 6.2 percent, but the additional deposit requirement would significantly increase my effective interest rate. I consider those to be significant modifications to the loan terms I was given earlier. In late April, I asked 4 times for wiring instructions so I could wire funds to my account. I was finally sent the instructions and they were wrong. They had the wrong address for my residence/location. I asked several times for information about getting an ACH set up to deposit payments to my account and about how I could access my accounts and make payments from them to my loan account before I finally got access to the information in the loan account. The ACH documents were finally created and sent to CBRE--which was performing administrative functions for CC. On June 1, 2026, I was supposed to get my first ACH deposit to my account at CCU. The deposit was not made, so I emailed CCU to find out what happened. Later, I also needed to email CBRE to find out what happened. I didn't find out until June 17, from CBRE, that they had made the ACH deposit transaction, but it was returned by CCU. I contacted CCU to find out what happened. The next business day, they notified me that the ACH deposit was returned because the instructions they provided were wrong. I was then sent several emails that asked me to do certain things that didn't make sense--such as 'send the last document to your savings account.' The email contained what appeared to be an updated ACH document, but the email didn't refer to it, it referred to a prior document, and I was supposed to send the document to my savings account. There were no instructions on how to do that. The result was that I had no idea what I was being asked to do or how to do it, and CCU didn't tell me why they couldn't just fix the incorrect information they had given CBRE. By June 24, I still had no idea whether the ACH issues had been resolved and when I would get my lease payment--which was due June 1. They didn't complete the ACH process in June or July, so Caliber Holdings has to send my lease payments by mail. Similarly for August. I was recently told that the ACH would be working for Sept. The bottom line is that CCU made several mistakes and showed no sense of urgency or competence in resolving the issues. The essence of the complaints are: unrealistic estimate of processing time, change of terms, inadequate responses and very slow response times. The result is that I cannot recommend using Create Credit Union for anything more than simple deposit and withdrawal services. read more

Every time I go to CCU I have been taken care of by all the staff. Staff is friendly and helpful.

I use Create Credit Union in handling all my banking needs. The employees are always friendly & willing to help with any financial needs or concerns. Today Christine helped me, she was professional & cares about the customer. read more

Long time member...so disappointed since the original people are gone. It's become a corporate cesspool that cares only about profits. When we joined 30ish years ago it was phenomenal. They were a rarity and actually cared. Now fees for everything, TERRIBLE customer service and only care about profits. read more

My account at Create was hacked, as were several other accounts of mine, police report filed, and they denied my claim for reversal of charges saying that I had to take it up with the merchant, a known fraudulent institution. I'm closing my account. read more

Shoutout to YESENIA for helping my daughter and I. She was so patient and professional. She was attentive Awesome work ethics read more

I have been a customer of Clark County Credit Union now Create Credit Union only a couple of years. During this time, my bank account was hacked, and Clark County Credit Union said my money could not be returned. Then in the last year whenever I go into the North Decatur branch, there seems to be an issue with my account. Each time the teller takes an inordinate amount of time just getting into my account always telling me 'it's a computer problem.' But it feels very deliberate like the tellers are suspicious of me for some bizarre reason. I have never been arrested in my life nor had any problems with any other bank here in Vegas or any other state. And the last straw was recently receiving a letter that Clark County Credit Union itself was hacked, and my personal info may have been obtained. This after having my personal accounts hacked two years ago and the nightmare that involved. Their name change rebranding is hoping the public forgets the awful customer service of Clark County Credit Union. I'm sure I speak for many customers: We will not forget. read more

I've been a member of CCCU for years, and the customer service is outstanding. Special thanks to the branch manager, Sharwani, for her compassionate and patient approach. She and her team always make me feel valued and understood. Highly recommend this credit union for anyone seeking excellent service and a personal touch. read more

Entering CCCU has always been a pleasant experience. Today however I was immediately helped by Sharwani and she helped me navigate through what I needed. She was extremely professional and service oriented and made everything so much easier to complete my transaction. read more

IS YOUR MONEY SAFE WITH CCCU? ARE YOU RECEIVING CONSUMER SERVICE? If you are having issues with a financial institution, there is a Federal Regulator for the protection of Consumers and Financial entities. You can file a complaint with the Consumer Financial Protection Bureau at https://www.consumerfinance.gov/complaint January 16, 2024 several CCCU members were a target of scam. (According to the fraud dept at CCCU) My son was one. The scammers used CCCU's phone number, and Zelle to transfer funds. CCCU say's Zelle denied a claim & there is nothing more CCCU can do. "Early Warning Services, Zelle's operating company, confirmed a policy change back on June 30 that requires Zelle's 2,100 bank and credit union participants to reimburse consumers for what it calls qualifying impostor scams. Include someone pretending to be calling from a business, the government, a bank or a utility company." https://www.forbes.com/advisor/money-transfer/zelle-users-refunded-after-scams/ I have yet to receive the requested call back from upper management. read more

Create Credit Union - Banks & Credit Unions Near Me - Las Vegas, Nevada

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Dealt with two different representatives today. The first one was not helpful at all and gave us the wrong information. I believe his name was Miguel. The second representative truly saved the experience. Her name was jackie and she was extremely helpful. She was patient and truly went the extra mile. My family has been using CCCU for over a decade and if it wasn't for Jackie we would for sure be looking for a different bank. read more

Excellent place too do business no bs Like the regular banks . 30 years I've been with them read more

A nice, competent lady named Becca helped me out. Such a nice attitude and personality. Very patient with my requests. I have nothing but nice things to say about this branch of CCCU. I'll never forget one guy there who helped us wire money for our mortgage and he truly showed an enormous amount of concern that we weren't getting ripped off by scammers. Great experience...what more can I say! read more

I truly love this bank no extra unneeded charges like other banks and the ppl are the best especially working with Christine she always smiling and in a good mood read more

I have been a member of CCCU for over 5 years, always excellent service and very, very helpful and friendly staff. Recently visited the Decatur Branch and exceptional service from Sharwani. We are seniors and she helped my husband setup online banking and explained everything in basic terms for easy understanding. She made both of us feel very comfortable and was tremendously friendly and helpful in every way. read more

Whenever I go into the Decatur and 215 Branch the Assistant Branch Manager, Kevin C. is always patient, knowledgeable, respectful and friendly. He will follow up with me to make sure I received the service I requested. Thank you Kevin C. for being a gentleman. This Branch has been good to me over the years. Thanks Everyone. read more

Hello I am unsure who these emails go to but I am emailing about a few negative interactions I've had with this bank. I am in serious need of considerate help. It seems if I can almost never get assistance with errors on this account and it's gotten to the point where I had to leave work today as my body reacts very negatively to stress. Hives on my chest and my face due to what I consider reckless behavior on the banks behalf. On March 9th I called to ask if I had scheduled a car payment because I couldn't find anywhere online that said I had the payment scheduled. The rep I spoke to was pretty sure that she checked everywhere and there was no payment showing at all. I trusted her and I asked her to please note the account because I could not afford to lose my money if this happened to me again (because it has) March 10 I woke up and discovered that my account was overdrawn. I immediately called the bank because I have other bills to pay and this bank has charger me outrageous fees with no understanding as to what happened with my account. I have selfishly heard agent after agent tell me "well if we didn't do it we can't fix it" "if it's not our fault there's nothing we can do" "if it wasn't on our end we can't help". I have been in customer service for years and I have been taught to express what I CAN do. Today I asked the agent I spoke with, if I trusted your agent to be trained and knowledgeable why is it you are telling me I made an error and not addressing the fact that she didn't know the rules and misled me while I believed I was secure. To continue hearing over and over that it was my fault is so harsh and hurtful when it was truly a mistake I tried to catch by calling ahead of time. Waking up to those types of surprises when you have done your best to dot your i's and cross your t's is sad and hurtful. Hearing a voice on the other end telling you "oh well we will just take the money out of your savings" as if I gave permission for my mortgage to be taken is mortifying. I couldn't believe someone would so freely express to someone what will happen to their account after telling them over and over what they cannot do. Finally the agent comes back and says she submitted a claim and she was "pretty sure" id get my money back. She "didn't see why they wouldn't" and "it will happen tonight" empty promises to see you still took my money and never called back or gave me relief. I'm up right now. Fresh from working 9 hours. Moving a friend out of a domestic violence situation and going to night school. I'm unsure how I will sleep tonight because this bank treats me so poorly as a client. I brought my car to you guys to refinance in confidence and so far all I've received is poor treatment and road blocks. I need my money back for my sanity and to pay my bills so you guys don't charge me 90 dollars in fees ever again because I am a busy person doing my best to keep up and focus on the real world. Banking with a credit union has negatively impacted me for life. I need help immediately read more

When I went in the branch, I went to the line. It was immediately acknowledged by the teller Lyric to the counter. She was polite, courteous, friendly, and assisted me promptly and accurately. She asked if I wanted a 2023 calendar. It was such a pleasant experience that I am very glad that I went inside instead of using the ATM. Thank you. read more

Every month I have issues with my account. Every month I ask for assistance to fix it. Every month I get ignored. STAY AWAY FROM THIS PLACE. I"m going to start moving my account out. 3 months of this BS is all I can stand. read more

I've been banking with CCCU since 2002 and I've been blessed with tremendous bonus dividend year after year! Imagine a bank giving back to their customers at the end of the year! Only at CCCU. Another blessing came from CCCU during this terrible year Covid Pandemic. I was blessed by the bank on their PROMO, Bonus Holiday...I didn't believe it at first but here is the actual confirmation. It could not have come in a better time then now. You can be the next winner. Thank you CCCU fir your generosity . read more

Create Credit Union - Clark County Credit Union Las Vegas Bonus Holiday Promo! - Banks & Credit Unions Near Me - Las Vegas, Nevada

I've been banking with CCCU for a few years, now. They've helped me build my credit and have always been such a pleasant bank, for me. I just went through Members Auto for the first time to buy a car, and I had the BEST experience! Doing your research beforehand always helps. I knew exactly what price range I could afford, what I wanted to pay monthly, and the kind of car that I wanted. Darrick was able to handle my application for a loan within minutes. And even though the car I wanted wasn't listed online, Tina was able to find it within a week! So, if you don't see a car that you like, let them know what you're looking for and they'll have no problems finding a car for you! Everything was so easy and pain-free thanks to this amazing team. I wanted to finance the car through the same bank I've enjoyed being a member at for years. The people here are so friendly. They really did a great job finding the exact car that I wanted for a great price. I was super nervous about going through the process of buying a new car, and they took all of the stress away! Make sure you ask for Tina and Darrick at the Decatur location when you need to buy a car! read more

I love all the CCCU branches as I use them all. But this is my local stop and nothing but great things to say. Regular banking Starting a business with wire transfers and everything else Have had numerous car loans through them as well and it is my "go to" for financing. Skip the corporate banks with fees and fees. This is also ownership and I get my "free money" every year for being a part of the credit union. Will never go back. A++++++++ read more

Been on hold for a supervisor for over an hour. Charging fees for wrong address and can't seem to get it corrected without a supervisor or higher up. read more

My daughter purchased her 2022 car recently, she was so excited and worked with Andrew to get a loan. He made the loan process easy and seamless. He was available to answer all questions concerning to the loan. Andrew is very knowledgeable and walked her through the process. It took less than 24 hours to submit the loan and complete the funding. He made the process flawless. I recommend Andrew for all loan needs. read more

"Bonus Checking account may not be the best fit." That's an understatement. I can't imagine a scenario where someone would want to pay a monthly fee for a checking account. I can name 5 banks on the top of my head that don't require a fee for a checking account. In fact, I work with 4 banks with checking accounts- NONE require a fee. I'm pretty sure that if it was clear there was a monthly fee, I wouldn't have signed up. I take partial responsibility for not asking and rushing through the paperwork to complete my auto-loan. When I call Bank of America about a fee that I don't understand, they usually refund me the fee due to the misunderstanding. CCCU will just keep your money and say "sorry... not sorry." Scam. read more

Christine at the North Decatur branch is amazing. She is Always helpful, Always smiling, Always professional. She makes every transaction I have with the credit union simple and seamless. Highly recommend her and CCCU. TOM read more

Been a member for only 2 months and I cant wait to drop them. My checking account has been deactivated 6 times in that period and I was only notified twice about the deactivation, a 40$ purchase at Walmart they claimed was suspicious and they shut my card off . They blame it on Visa but they also say I cant get in touch with Visa and no one can explain what exactly is fraudulent activity. Also getting to talk with a supervisor is something they dont want, I have never got to talk with one yet, its great to have money in my account and they wont let you use it, stay away from these amateurs read more

Christine greeted me with a big smile and welcome as I walked in the door. She immediately asked how she could help me. From that point on it got even better. She explained, in detail, answers to all the questions I had. Her service was quick and polite. If Christine is an example of all the other staff then I believe I picked the right place to do business. read more

Decatur branch are always easy and pleasant to deal with. Gerry is awesome and takes time to remember details about me.

Unfortunately i could not post a review without giving this place at least one star. It does not deserve it. This is the worst credit union I have ever dealt with. They charge for all types of transactions usually covered by other credit unions. I cannot transfer money with Zelle due to their transaction limits. EVERY ATM that they said I could deposit money into did not accept the deposit. This is also the only credit union I have ever dealt with that that charges a monthly maintenance fee. read more

Even after banking with Clark County credit Union for well over six years I am just amazed every time I do business with them. I started a new loan after my last vehicle was totaled and I had a loan officer named Gloria that was absolutely phenomenal, not only did she help me out and was extremely professional but she also was very patient and made sure I understood everything I was getting into. She went over every last option available and took her time explaining everything to make sure I had the best loan possible. I've been in sales for over 25 years and Gloria is definitely cut from a cloth they no longer use very often. Some people call it old school I call it professional and I just wish they were more professional people like Gloria to do business with. Clark county credit union should be very happy they have someone like her servicing their clients. read more