Been banking with this Credit Union about 30 yrs! Never dissappoint... Great Customer Svc, Friendly Employees, Good Products and Svc's! Formerly CCCU read more

Service is good, their policies are followed to the letter, they make no exceptions. They arbitrarily make changes to one's Account without notifying customer read more

Do not, I repeat open a business account with this bank. They will hold you check for 2-10 days until it "clears" the other banking institution. Even when they receive the funds they still will hold the funds. No one can explain why when the bank receives the funds why they still wait. The excuse for them is it's a new account even though we have banked with them for 20 plus years. When confronted with that information that you are tested like a person who was never a member with the bank, just silence and then sorry you feel that way. Wonder what interest they are getting with my and other people's business funds they will not release. Considering now closing all accounts I have it one star because it made me. Negative stars for the institution. FYI, no complaints on the tellers they understood but could not do anything. It is the management and business account representatives that cannot keep their stories straight. read more

I called to find out about their benefits and what they offer just now and the customer service rep appeared to be confused for some reason and I had to repeat myself a number of times. What also gets me is that he put me on hold (hoping I would hang up) and came back with no information. I initially stated what I needed and when he repeated it back to me it was completely wrong it's like I was speaking a completely different language to him but we both speak english very well. I was so dissatisfied and disappointed I told him nevermind. I guess i wont be opening an acct there, oh well, their loss. So frustrating. read more

Do not do business with this company. I receive emails at least twice a week hounding me to apply that I have excellent chances of getting approved for the balance transfers, so I did as I wanted to consolidate a few credit cards to only say I was declined without even speaking to me And don't say oh, some thing might've changed on my credit. No everything was the same since the day you messaged me stating I have excellent approval, odds Poor company stop emailing me and harassing me multiple times a week to apply to only say this to me cause now my credit score dropped!!!! read more

Nice people at the branch. It is like pulling teeth opening a business account. Only one dedicated person in the entire city to make this grueling task to happen. The people at the local branches are not knowledgable and only know about personal accounts. Needs better training. read more

Internal scamming ... watch your accounts. Upon customer discovery, Phone calls not returned ... Questions not answered ... Fraud department unremarkable ... Unauthorized transfers made ... Appointments for conference conveniently not available ... Upon Closing all accounts, a significant shortage with no explanation ... Customer's needs were definitely not a priority ... even after 50 years of membership. Customers supporting documentation of questionable activities not accepted or considered. Police report filed read more

Jeff Teller is amazing. He met with us in the Decatur area even though his office is in Rancho. He is such a professional and explained to us the process with expectations and everything. He was with us the entire process. Thanks Jeff! read more

Charmian Hoopai, the new account representative made it so difficult to open up a simple checking account and took her forever to finish the task, we were in the computer room for 2 hours as she put us on long hold and was very unprofessional, un-friendly and disrespectful. someone needs to look-in to this, she defiantly does not like what she does and i am sure they're other people who complained about her in the past. This credit union is a great place to do business as they offer reasonable rates, but they need to work on their training and select the right people for the job, people who wants to work and stay professional unlike Charmian who does not care about the bank repetition. read more

Angela Hadgehorn was my contact at CCCU she is a Mortgage broker. Highly recommend her so very knowledgeable and oh so helpful.

Worked with James Lutz on securing a mortgage for our new home. He was timely, professional, and a pleasure to work with. His team made the stressful process smooth and successful and we were able to close in two weeks! read more

We recently change to CCC a few months back. The staff at the Tenaya office are exceptional. The reason I gave a 3 stars is due to the fact that if your electronic SS deposits are put in on a fri, you cant access your money until that Wed. I was told that the funds are not in the account until Wed, even if the checks are deposited on fri.. I have never had this happen with any other bank we have had in the past. This means that it will take 4-5 days longer to be able to use those funds even if you have enough in your account to cover the checks. We were totally unaware of this, did not even think to ask. Also their credit card interest rate is at least 1% higher than the one we have at another bank. Bummer, because we were hoping to do a transfer. I did do a yelp review on their web page, but never heard back, which surprised me because they are very good about responding. As much as we like Clark County Credit union, not sure we would have opened new accounts there if we had know their policy on SS deposits. read more

I moved to Las Vegas a few years ago from NY and saw I needed a car. Found a car but many loans were asking for over 13-15% interest. I found Clark Count Credit Union online and qualified for 9% which was high was a lot less than the others. Now I am trying to trade in my car and Wendy has been SUCH a great help! I have annoyed her with so many questions and call backs but she kept helping and answering everything! This type of customer service is why I will not go to any other place for a Loan! read more

During the HELOC application process I needed to establish a Savings account with Clark County Credit Union, I was able to complete the application online. After my application was reviewed and verified I received a call from Ekaterina Siciliano, a CCCU Customer Service Representative who assisted me through the Docusign portion of the account process and explained the documentation. "Katya" was very professional and so pleasant to speak to. Overall, I had a great experience with everyone who I came in contact during my loan process. Katya, Thank you for all your help. -MEC read more

Great customer service. The Rancho branch tellers and the underwriters are very professional and helpful.

Oh, my God, thank you for saving me. From the big institutional thing, we won't name.

Don't go to this credit union. I work in banking and had to open an account fast as I was moving into the area. How long does it take to open an account? Oh, you can do it online and only takes 2-3 days. A week later, How long does it take for you to open the account? Oh you need to come into the branch. But you told me, I could open it on line. A week and a half later...BTW we have to put a 10 day hold on your checks so basically it takes 3 weeks to open an account. Why don't you just tell me that up front and I would have never opened the account here. Now I'm looking to move the account. Thanks for NOTHING! read more

Michael from the Auto Loan Department was incredibly kind, friendly, knowledgeable and efficient. been a member at CCCU for over 20 years and it has not disappointed us. highly recommend. Sincerely. Arthur H. read more

CCCU responded to my last review with a request to contact them; I did. Crickets. I also filed a BBB complaint and their response was initially that they would apply any overpayments to my principal instead of THEIR interest in the future. I wanted them to go thru my payments and apply them how I believe they should be applied. They declined. Don't do business with them. read more

This review is not location specific as I have not stepped foot inside of any of their locations. I called on Monday about a loan on a used car (looking for a good rate) and in less than a day my loan paper work was handled online with the friendly and professional assistance of Lindsey Brown. What an asset! I wish everyone I work with in business has this level of professionalism and enthusiasm! Day two, loan is approved and Lindsey is making arrangements to pick up the check at a location of my choice. I could not have asked for a smoother and easier loan application and approval! On top of that, Paige Farias of the Clark County Credit Union also gets a big shout out. She called me about setting up my required savings account, and in less than an hour, paperwork was also signed online and set up! All in all, I am thinking of moving our family checking accounts from Wells Fargo to CCCULV, simply based on the quality of service I've received with this loan process! read more

I want to spotlight a absolutely wonderful lead teller at the Tenaya Branch. Lena is her name. I was having a trying say to say the least. I was on the verge of tear from the frustration over many things. Lena certainly changed the frown around. In fact within minutes not only was I smiling but I was laughing. Even though it was hard to see on my masked face! Lena made me feel valued, important, and so much more. She never faltered, even though my transactions were a bit complicated and took longer than a normal teller window transaction would. She didn't' seem rushed or ever become impatient with me. Sometimes that can be a issue with us old folks. Lena should be awarded a 5+gold star rating and CCCU should get a pat on the back for having such a great employee. It should be noted I have been a member for over 20 years and Lena is one of the best of the best during my membership. read more

We had the absolute BEST experience applying for our auto loan with Gloria! We applied online in the evening and the next day she was on top of it. We were approved same day with a great rate. She was so kind, knowledgeable, and efficient. 110% recommended to anyone! Thank you Gloria! read more

This place isn't worth banking with. Weststar Credit Union is better than these guys, and they're terrible!! I started an account with this bank after moving back to Las Vegas and just trying to get re-established. After a few months of using them I became more and more dissatisfied with their services. They charge me $6 per month to maintain an account. There's no drive through at my local branch. They don't have many branches. I have to pay a $1 foreign ATM fee on top of any ATM fees. They don't have weekend hours at my branch. But the last straw was when I got two overdraft fees. The first one was indeed my fault, but I tried asking for some leniency for the second one. My story wasn't heard, or even asked about. I was immediately told "No" after calling me back the next day. This is despite having a pending deposit 18 times larger than the payment I needed to pay, and also coming in the previous day to deposit what would have been enough to cover the remainder of the charge that had already happened. I work nights, so it makes it difficult for me to meet their hours. Instead, I'm going to bank with Ally. They don't have overdraft fees. They have 24 hour banking. They pay interest for having an account, and no account fees. There's no ATM fees, they just reimburse you up to $10 per ATM fee. Goodbye Clark County Credit Union!! You guys are terrible! read more

I wish that I could platinum stars to Gloria Montealegre! My experience working with Gloria was hands down the best auto loan experience that I've ever had in my life. Strong & polished! Thank you so much! read more

Great customer service as always. Clean and pleasant building. Greeted at the door by the nice security guard Gilmore and quick once in line. Come see Stephanie for that 5/5 stars customer service. read more

Jenn was incredibly helpful and patient while I we tried to troubleshoot my online banking account. She also was knowledgeable, efficient, and had great customer service while help get me out with a couple of other issues. read more

This credit union as a whole has become the worst institution to deal with. I've been a member since I was 14, now I'm 47, last 2 years their customer service has become so poor, they are nice and polite, very uniformed, nothing they say is correct. I called looking for an atm in henderson, the lady told me their was a atm on teneya, really, then I called about selling a vehicle finance by them and could the person buying use a debit card to pay for vehicle, customer service on phone said they can, got to branch only up to 500.00, really. There app is garbage, read more

EXCELLENT customer service. Jenn was really helpful in helping me open my accounts. All the bankers are extremely welcoming & friendly. I'd recommend this branch. read more

Bank on this! The best Clark county credit union branch in Las Vegas. Convenient location always very clean and the employees are always happy to serve you. That's the difference between a bank and a credit union, service, service, service. And with better rates than a bank you cannot go wrong! I'm not receiving nothing for this review, zit , nada, zero....although an extra zero at the end of my account balance would be great. read more

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I purchased a new Tesla and had to get an auto loan urgently because Tesla gives last-minute updates for their car deliveries. CCCU was recommended by a colleague so I reached out to them. Michael Mahabir helped me secure a loan under 24hrs and at a great rate too! Great customer service all around and I was able to pick up the car the next day with a check in hand. Overall awesome experience! read more

I have been a member since forever. It does have its low financing benefita. Must part of medical or govt issued jobs.. As well as privileged members of approved vendors/establishmenrs. read more

I applied for a car loan online and was given Andrew G Youkana to work with, and he needs training in customer service. If you are assigned him, do yourself a favor and request someone because he is completely incompetent. read more

Worst credit union I have ever dealt with. Jennifer Bernier the so called loan officer there, wasted our time. We have so much equity In Our home. We went through a modification. She told us to make several payments and we would be good. Now they don't lend to our terms of new loan. If you did your job correctly, we could have found other ways I stead of all this wasted time. read more

I would give 0 stars if I could. I have been a member for over 20 years, including numerous car purchases, and two mortgages through the CU. I bought a car from their members auto brokerage in June 2021 including GAP and warranty. The car had numerous issues over the past two years and the warranty was garbage and didn't cover anything. Finally, I gave up and traded the car in June 2023 because it needed over $4000 in repairs. I requested refund of GAP and warranty. GAP refund was denied because it was over 90 days and it's their "policy" not to refund after that. I kept GAP because I am a responsible owner and I only requested refunds because I no longer have the car and unable to use the GAP. The warranty refund was $110 less than it should have been and I only had the car two years. DO NOT BUY a car from them. It's a ripoff. You would think they would treat a member who has given them so much business better. read more

This review is intended for customer service I Received over the phone. I was helped by a woman named Megha, and she did amazing. She was very knowledgeable as she answered all of my questions very quickly and also worked fast to resolve my issues. Best experience I've had with a representative in a long long time. Thank you! read more

I can't say enough good things about Lindsey B. During our quarantine period, my wife and I needed to finance a vehicle that was ending it's lease period through Acura. At the same time I decided to refinance an ongoing Corvette purchase through CCCU for a better rate. The Corvette was actually pretty smooth sailing, but the Acura had many issues in getting the job done. Let's just say their processes on the Acura side aren't very clear, and they don't necessarily make it easy to get outside financing at the end of a lease. Through it all, Lindsey was a total trooper. Working closely with me, being very specific in what she needed from me or help from me to get done, and in some cases stepping in to work directly with Acura when needed. All in all, because of her amazing work we're going to be saving about 350 a month between the two vehicles! I'll definitely be recommending CCCU for my friends due to the great rates, and will be recommending they work with Lindsey if they want to have a total pro working with them! read more

Members Auto at Clark County Credit Union Tina Farradino made my purchasing experience the best experience with purchasing a branch new vehicle. This is the 5th car I have purchased from CCCU and this was the best and easiest purchase so far. They just keep getting better and better thanks to Tina for the car search and communication and Darrick for the easy, efficient financing while I was traveling for work. Thank you Tina and Darrick, I cannot recommend you both enough to anyone looking to buy a car at low interest rate for a hassle free, street free purchase! read more

Close at 5pm doesn't mean you close and lock your doors at 4:56 pm! Lazies! One star is too much.

I've been a member of the credit union since I started working in the health care profession. The service is beyond friendly and the staff is always attentive and eager to help. Its nice and refreshing to come to a bank feel like they actually care about their customers and not just their customers money. The only gripe I have about the credit union is well... thats its a credit union ! I know that sounds kind of crazy but I miss some of the conveniences you have with a larger bank. Their closed on Saturdays and their website I think was built by a 8 year old but at the end of the day i'd much rather have a killer interest rate on my car loan than easy navigation on a website. Ohhh, and the dividends don't hurt either !! read more

This branch always has a team that comes to work with a smile and a can do attitude. Issra was so kind and professional during my transactions today (all days really) she was quick, efficient and wonderful! Thanks Rancho branch for always doing a great job. read more