We have called on Crawford Plumbing for repairs for several years. Always, we were very please with their work and pricing. So, I was very surprised and disappointed when the following situation occurred.
I called for service on my kitchen faucet in October 2023. The hot/cold water was not adjustable. The repairman kept the appointment. He said he thought the "stem" was causing the problem and he would either find one around El Dorado or order one. In January 2024, I had not heard anything from Crawford's....nothing. So, I called and spoke with the receptionist. After telling her the problem, she assured me she would find out what the hold-up was. After waiting for 2 weeks for a call, I called Crawford's again. The lady assured me she would investigate and let me know. I received no return call. One more time I called.... the lady contacted the repairman and he responded with, "I think I saw a box on a shelf that could have been the part." She then explained they had been overloaded because of the very cold weather we experienced for about a week. The repairmen were trying to get repairs taken care of. Well, as of today, March 6, 2024, I am still waiting for repairs on my faucet!! I WILL be contacting a different plumber for repairs. read more