HANDS DOWN best dog groomer in Vermont! Truly in awe at how amazing Gwen is at creating a warm,…read morecalm, and happy environment at Queen City Paw Spa. My pup Sadie was always anxious with previous groomers but is completely different with Gwen- she is literally wagging her tail the whole time! What I love most is Gwen's holistic approach in fostering your pups tolerance threshold and never ever pushing past their comfort level. She is quite literally a dog whisperer and we are so lucky to have found her- not to mention Sadie has never looked (or smelt) better :)

This crew is exceptionally patient with our big boy getting groomed. They stick to the mission and…read morevalues and it is greatly appreciated.

Very rude when I had to cancel my appointment (I canceled with 23 hours notice, not 24) and she…read moretold me I wouldn't be welcome back in a pretty nasty tone. Felt pretty resentful and vindictive. Not a good look. Zero business sense. How you do one thing you do everything and you can tell a lot about how a person will treat you by their ability to absorb frustration and disappointment. Taking it out on a potential client isn't the way. The other bad reviews about the quality of the grooming doesn't surprise me in the least after this interaction. One star well earned. You get what you give.

Entered shop to 4-6 dogs barking through gate at counter. These dogs were running between…read morepens-fighting at one point and barking nearly the entire 30 minutes I was there. There was a white cat walking around common areas. My dogs were understandably overwhelmed and uncomfortable from moment 1. Seemed the gentleman who bathed & trimmed my dogs nails was confused-he brought me my dogs and they hadn't been dremmled. He handed them to me on slip leads even though they had my leads. They explained one was so short already. Ok-but a touch dremmle would smooth-regardless, and what about my other dog?? Another lady(not owner) then took one of my dogs and dremmled. Owner who I spoke with booking said she was a grooming ribbon winner and said how she would handle with care and clip/dremmle my dogs. She was only involved at the very end with the other lady for dremmle. I would categorize this business as a scattered operation & highly dissuade anyone with a sensitive dog to use them.

Because they were fully booked for professional groomers and I needed my dog to look nice for an…read moreevent on short notice, I took advantage of Sit Pretty's new self-groom option. They provided shampoo and conditioner, apron, brushes, treats, towels, cologne, and leash loops on the floor and in the tub. There was also a big dryer with multiple attachments. The front desk employee was friendly and enthusiastic about showing me how to use everything. This was $15 per 20-min slot. I ended up paying $45 for an hour and a half (it took me 1 hr to blow dry my doodle). It was my first time ever grooming the pup on my own as a doodle can be very labor intensive, but Sit Pretty made it very easy for me to do it and helped me out every time I had a question.

I absolutely love this place! Abby is a total rockstar who treats both my boys like celebrities!…read moreAbby is so talented, so patient and so sweet with my guys that they both just love going there and getting pampered! Both my boys shed a ton and I love bringing them to Sit Pretty for a blow out and deshedding! Sit Pretty offers a variety of great services at a very affordable price and I'm always impressed. When my kitten gets older I plan on bringing him in, too! I would definitely recommend!

Customer Service Experience…read more I am writing this review as a heads-up about my experience with Happy Tails Pet Resort in South Burlington. I had hoped to enroll my two rescue dogs--a Jack Russell Terrier mix and a Toy Poodle--for socialization and potential boarding. After several reminders, I finally received the nine-page application, which I completed for both dogs. I understand that a pet care business needs detailed information, so I took the time to provide everything requested, including veterinary records and stool samples. The stool samples were an added expense for me, but I completed that step because it was part of the application process. All materials were emailed to the owners, July 7-2026. After about ten days with no response, a follow up email was sent letting them know all documents and vet records were completed and sent and that an acknowledgement of receipt would be appreciated. I waited another week or so and then called and left a message. I still have not received any acknowledgement. It has now been about a month. As a business owner myself, I understand how busy things can get. However, the lack of any acknowledgement after the time and money I put into the application process felt discourteous and unprofessional. Perhaps they have too many dogs, or perhaps my dogs were not a good fit for their program. Either way, a phone call or brief acknowledgement would have been appreciated. Sadly, I can only give a 1 star experience rating - because the customer service was truly unacceptable, especially after I followed the application process they required and invested both effort and money into completing it. Disappointed potential customer

Here is there business model. You pay in advance for their day care service. They find an excuse to…read moredisinvite your dog back. Then they refuse to return your pre-payments. They get your money. You get nothing.

One time when I went here, I witnessed the groomer kissing my dog on the back. It was adorable. It…read morejust proved to me that they really do love your pets well, when they like your pet pets because he only give that much love and attention to a pet when you care for them.

So I wanted to get rats for my birthday from this store but I can't order one because they never…read morestock their store! Pet smart stock your store!!

After 2 failed attempts at other salons and a chop job under anesthesia done by our vet, Ashley…read moreworked miracles on our highly reactive Yorkshire terrier puppy. We hesitantly dropped him off, expecting yet another failure. She texted us with pictures of his progress along the way, and when we picked him up, he was beautifully groomed and asleep in her arms. Ashley, you changed our lives. 5 stars is not enough!!

Jill is an amazing groomer! Both my dogs enjoy their visits, tails wagging before and after the…read moregrooming .

Great staff - knowledgeable, helpful, friendly. Excellent variety of goods for pets. DIY washing…read morestation is convenient.

I have been a customer of this place for over 10 years. They always have what I am looking for and…read moreeach member of their team is knowledgeable and patient for all inquiries. Take Bonnie at the Shelburne branch. I'm on my 5th rescue and she had a wealth of knowledge. Tremendous organization.

ABSOLUTELY the best cat groomer ever! Sheila is truly the cat wisperer. My Persion cat, Tino, was…read moreso comfortable with Sheila that he didn't need any restraints. I so thrilled that I found her/them. HIGHLY recommend.

Sheila is amazing! I did not think anyone would be able to groom our two very timid indoor cats…read morewithout sedating them. She has been grooming them now for 4 years. If you have cats with similar temperament I encourage you to call Sheila.

Jason helped me out when I was in a real jam. I had 2 days to find someone to feed and entertain my…read morerabbits after a friend bailed on me right before a weekend trip. Even though he'd never cared for rabbits before, Jason seemed like a natural. He came over to meet the buns, asked a lot of questions and spent some time getting to know them. I trusted him right away and the bunnies did too. He did a great job taking care of them while I was away, and the picture texts of the bunnies eating really set me at ease. I highly recommend Jason's Pet Care - I will certainly be using his services again!

Any chance I could give Jason more than 5 stars? We had to call on him at the last minute, two days…read morebefore a long weekend out of town and he was amazing! I knew he would be the guy when he walked in for the interview and immediately got down on our dog's level and introduced himself to Bruiser first. Over the course of the weekend he took Bruise on several hour-long walks, always showing him the kind of attention that we do ourselves. I have complete trust in Jason and we will definitely call on him again!