My dad died recently, and we needed to ship some treasured items to our home in Alaska. The staff who helped us were attentive and thoughtful. They gave us a preliminary quote, which was spot on with the final cost for delivery. They built crates to house fragile items, and made sure everything was packed well. The entire shipment was then crated on a palette and shipped. Nothing was damaged in transit. They did an amazing job, and I will recommend them with no reservations. read more

I purchased a beautiful old canopy bed off ebay (in like new condition) and needed it packaged up and shipped across the country.Tom at the crate and freight in Williamsport, PA. did an absolutely first-rate job. He picked it up from the seller for me and wrapped and packed it carefully(even building a crate to fit). Let me tell you it was so well wrapped just about nothing could have damaged it, which was good, as somewhere, someone, managed to damage a corner of the crate. But not the bed. The bed arrived complete with all its many parts, and without a scratch. Thank you Tom. Thank you Crate And Freight. I highly recommend them. read more

This place is slow, overpriced, and the owner has a bad attitude. I shipped a package on June 30 via FedEx from Crate and Freight. To my surprise, five days later I received a call from my customer asking why the package did not arrive in Massachusetts, a one to two day delivery point. Upon tracking the package, FedEx told me that Mr. Barone did not ship my package until five days later on July 5th. My customer wants to refuse the shipment because it is late and I'm out $400. Go anywhere else! read more

Honestly this was one of the most disrespectful ignorant people I have ever dealt with in customer service! I had a return that already had the label printed on it and all she kept saying was "I'm not making a penny off it so I'm not doing nothing go set it on the floor" wouldn't give me confirmation or anything absolutely terrible!!! read more

Having just had a very unproductive conversation with John Barone, I feel compelled to share our experience. I've shipped a lot of packages around the country. I know the proper way for mailing businesses to price their services is to box and weigh the package, then add that price to the shipping fee. The day we visited this service, it was quite busy. When the owner looked at the contents we were shipping, he said, "that looks like about $950. I cringed but we were from out of town and I was in a hurry. I wanted to get my dad's old military uniform to my brother in Hawaii and get back on the road. So I swallowed hard, told myself it wasn't worth waiting forever longer and said OK., That was on October 31. My brother notified me that he received the package on December 4! Granted, I should have asked or called before then but I had spinal surgery in November and that package was not foremost on my mind. So I thought I'd call Mr. Barone and find out what happened. Turns out he lost the label and didn't' find it till his cleaning lady swept under the counter. "It got there, didn't it?" he asked. No apology. "Was there an adjustment in price he could make on his service," I asked. "I don't know why I should do anything," was his response. I don't argue. I just told him I would make my decisions accordingly. As my husband reminded me, we had used another service on Third Street (Washington blvd?) once before when we were in town. A place that actually weighed the package and charged accurately. We certainly will not use John Barone's service again anytime we are in Williamsport. read more