I'm absolutely shocked by my experience at this clinic today. I'm in Fernie on vacation, and my dog…read moresuddenly developed an issue with her eye that clearly needed urgent attention. I arrived at 7:55 AM (their posted opening time is 8:00 AM), but had to call at 8:05 just to be let in. The vet took one look at my dog's eye, acknowledged it looked bad, and then told me they were understaffed and dealing with three emergencies. I do believe that may have been the case. However, I was told I would need to call other clinics myself--no help was offered. I ended up sitting in my car for over 30 minutes making calls, and during that time, the clinic and parking lot remained completely empty. In my opinion, that time would have been more than enough to at least examine my dog. They didn't offer to see her later or provide any alternatives--just a flat-out refusal to provide care. When I left, I told the vet this was the first time in my life that a veterinarian has refused to help a visibly sick dog--and sadly, I meant it. Her apology felt hollow as I left shaken, with my poor dog still needing attention. Thankfully, I found a clinic in a nearby town willing to see her. I would never return to or recommend this clinic. I'm deeply disappointed and still stunned by the lack of compassion and effort.

These guys are absolutely incredible. We have dealt with them since they started in…read moreFernie--thankfully usually for normal routine things and it's always been a really positive experience. When it's been the most tragic, they've gone above and beyond for our loves. We've always felt informed and cared for by their knowledgeable and compassionate staff. We have nothing but love for these guys and I know our community feels the same.

Had to use them many times. Unfortunately to put down to 16-year-old Dachshunds…read more Very compassionate and friendly. They tend to not over medicate and do things to keep you coming back when there's no hope for your pet. They are full service and Dr. Steve is on call on the weekends and he does call you back. I recommend them both doctors I've used and have been happy with my fur babies.